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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

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Scheduling

Cost Reduction in Contact Centers: Why WFM Tools Are Essential

Charles Watson Mar 20, 2020 6 min read

Scheduling

Top 5 WFM Tool Features to Boost Schedule Efficiency

Marén Römisch Feb 25, 2020 4 min read

Operations Management

5 Main Tactics to Improve Contact Center Service Level (Part 2)

Lara Klinkenberg Feb 20, 2020 6 min read

Operations Management

5 Tactics to Improve Contact Center Service Level (Part 1)

Lara Klinkenberg Feb 18, 2020 3 min read

Forecasting

The Must-Haves When Choosing Your Next Forecasting Technology

Juliet Rizek Feb 11, 2020 5 min read

Operations Management

Occupancy in Contact Centers: Definition, Impact, & Management

Charles Watson Feb 06, 2020 8 min read

WFM Strategy

Workforce Management: The Most Exciting Trends for 2020

Marén Römisch Feb 04, 2020 5 min read

Forecasting

Planning for Asynchronous Chat in the Contact Center

Charles Watson Dec 11, 2019 7 min read

Forecasting

Forecasting Social Media for Your Contact Center

Charles Watson Oct 23, 2019 6 min read

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Welcome to the injixo Blog

Cost Reduction in Contact Centers: Why WFM Tools Are Essential

Top 5 WFM Tool Features to Boost Schedule Efficiency

5 Main Tactics to Improve Contact Center Service Level (Part 2)

5 Tactics to Improve Contact Center Service Level (Part 1)

The Must-Haves When Choosing Your Next Forecasting Technology

Occupancy in Contact Centers: Definition, Impact, & Management

Workforce Management: The Most Exciting Trends for 2020

Planning for Asynchronous Chat in the Contact Center

Forecasting Social Media for Your Contact Center

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