Posts for tag Forecasting

How to Hit the Sweet Spot in Workforce Planning
Forecasting

How to Hit the Sweet Spot in Workforce Planning

Chris Dealy 9 min read
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Understanding AI-driven Forecasting: A Look Inside injixo Forecast
Forecasting

Understanding AI-driven Forecasting: A Look Inside injixo Forecast

Isabel Lim 6 min read
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Call center forecasting: 10 mistakes that damage your forecast accuracy
Forecasting

Call center forecasting: 10 mistakes that damage your forecast accuracy

Brad Cleveland 5 min read
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Average handling time: 11 dos and don'ts
Forecasting

Average handling time: 11 dos and don'ts

Chris Dealy 3 min read
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Contact Center Forecasting Without Historical Data: 9 Top Tips
Forecasting

Contact Center Forecasting Without Historical Data: 9 Top Tips

Chris Dealy 6 min read
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How to Reduce AHT and Maintain Customer Satisfaction
Forecasting

How to Reduce AHT and Maintain Customer Satisfaction

Charles Watson 3 min read
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The Must-Haves When Choosing Your Next Forecasting Technology
Forecasting

The Must-Haves When Choosing Your Next Forecasting Technology

Juliet Rizek 5 min read
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Planning for Asynchronous Chat in the Contact Center
Forecasting

Planning for Asynchronous Chat in the Contact Center

Charles Watson 7 min read
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Forecasting Social Media for Your Contact Center
Forecasting

Forecasting Social Media for Your Contact Center

Charles Watson 6 min read
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Occupancy, utilization, productivity: what’s the difference?
Occupancy, utilization, productivity: what’s the difference?
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Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload
Call Center Forecasting Methods Part 1: How to Forecast Workload
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The Best Way to Use Excel for Workforce Planning
The Best Way to Use Excel for Workforce Planning
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Occupancy in Contact Centers: Definition, Impact, & Management
Occupancy in Contact Centers: Definition, Impact, & Management
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