Welcome to the injixo Blog
A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

WFM Strategy
How to create a successful WFM strategy in your contact center
Charles Watson
6
min read
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Intraday Management
How to Increase your Agents' Schedule Adherence by Applying Psychology
Scott Zaleski
7
min read
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Forecasting
Understanding what powers your contact center forecast
Craig Hunter
4
min read
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Employee Engagement
Infographic: Benefits of Increasing Employee Engagement in your Call Center
injixo
0
min read
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Intraday Management
The Best Tips to get Real Time Management Right in your Call Center
Charles Watson
3
min read
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Forecasting
This Is What Successful Call Center Forecasters Do
Charles Watson
4
min read
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Employee Engagement
Self-Managed Teams in the Contact Center & How WFM Can Support Them
Charles Watson
4
min read
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WFM Strategy
Why WFM Software is Essential for the Success of Your Contact Center
Charles Watson
4
min read
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Operations Management
The Secret to Improve the Handling of Customer Requests
Peter Massey
6
min read
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