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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

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Employee Engagement

How to Manage Shrinkage: Solutions for Advanced Planners

Charles Watson Apr 21, 2020 8 min read

WFM Strategy

Faux Cloud, Hybrids, True Cloud - What is the Best WFM Solution?

Marén Römisch Apr 16, 2020 7 min read

Employee Engagement

The 6 WFM Software Features You Need to Drive Employee Engagement

Twan de Leijer Apr 14, 2020 7 min read

Scheduling

How to Offer Flexibility in Your Contact Center

Danielle Champion Apr 07, 2020 3 min read

Operations Management

Human Agents vs. Chatbots: How to Best Integrate the Skill Sets of Both in Your Contact Center

Dhruv Mehta Mar 25, 2020 6 min read

Scheduling

Cost Reduction in Contact Centers: Why WFM Tools Are Essential

Charles Watson Mar 20, 2020 6 min read

Scheduling

Top 5 WFM Tool Features to Boost Schedule Efficiency

Marén Römisch Feb 25, 2020 4 min read

Operations Management

5 Main Tactics to Improve Contact Center Service Level (Part 2)

Lara Klinkenberg Feb 20, 2020 6 min read

Operations Management

5 Tactics to Improve Contact Center Service Level (Part 1)

Lara Klinkenberg Feb 18, 2020 3 min read

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Welcome to the injixo Blog

How to Manage Shrinkage: Solutions for Advanced Planners

Faux Cloud, Hybrids, True Cloud - What is the Best WFM Solution?

The 6 WFM Software Features You Need to Drive Employee Engagement

How to Offer Flexibility in Your Contact Center

Human Agents vs. Chatbots: How to Best Integrate the Skill Sets of Both in Your Contact Center

Cost Reduction in Contact Centers: Why WFM Tools Are Essential

Top 5 WFM Tool Features to Boost Schedule Efficiency

5 Main Tactics to Improve Contact Center Service Level (Part 2)

5 Tactics to Improve Contact Center Service Level (Part 1)

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