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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

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Operations Management

Why CSAT is more important than all other metrics combined

Graeme Gabriel Aug 04, 2020 3 min read

Employee Engagement

How to Keep Your Remote Agents Happy and Motivated

Ikechukwu Nnabeze Jul 15, 2020 3 min read

WFM Strategy

How to Balance Business, Agent & Customer Needs as a Planner

Juliet Rizek Jun 29, 2020 7 min read

WFM Strategy

How WFM Software Improves Your Top KPIs

Juliet Rizek Jun 15, 2020 9 min read

Forecasting

How to Reduce AHT and Maintain Customer Satisfaction

Charles Watson Jun 10, 2020 3 min read

Employee Engagement

How a WFM Tool Will Help You Significantly Lower Agent Attrition

Lara Klinkenberg Jun 09, 2020 9 min read

Employee Engagement

The Ultimate Guide to Improve Employee Engagement in the Contact Center

injixo Jun 09, 2020 3 min read

Employee Engagement

9 Ways to Reduce Turnover Among Call Center Agents

Lara Klinkenberg May 29, 2020 9 min read

Scheduling

10 Creative Scheduling Approaches to Reduce Overstaffing and Understaffing

Brad Cleveland May 27, 2020 4 min read

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Welcome to the injixo Blog

Why CSAT is more important than all other metrics combined

How to Keep Your Remote Agents Happy and Motivated

How to Balance Business, Agent & Customer Needs as a Planner

How WFM Software Improves Your Top KPIs

How to Reduce AHT and Maintain Customer Satisfaction

How a WFM Tool Will Help You Significantly Lower Agent Attrition

The Ultimate Guide to Improve Employee Engagement in the Contact Center

9 Ways to Reduce Turnover Among Call Center Agents

10 Creative Scheduling Approaches to Reduce Overstaffing and Understaffing

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