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WFM Strategy Forecasting Operations Management Employee Engagement Scheduling Intraday Management Spreadsheet Planning

WFM Strategy

Contact centre planning - whose job is it anyway?

John Casey Sep 07, 2017 4 min read

Employee Engagement

Infographic: Benefits of Increasing Employee Engagement in your Call Center

injixo Sep 01, 2017 0 min read

Intraday Management

The Best Tips to get Real Time Management Right in your Call Center

Charles Watson Aug 22, 2017 3 min read

Scheduling

How to optimize scheduling in your call center

Charles Watson Aug 09, 2017 4 min read

Forecasting

This Is What Successful Call Center Forecasters Do

Charles Watson Jul 25, 2017 4 min read

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Employee Engagement

Self-Managed Teams in the Contact Center & How WFM Can Support Them

Charles Watson Jul 12, 2017 4 min read

WFM Strategy

Why WFM Software is Essential for the Success of Your Contact Center

Charles Watson Jun 29, 2017 4 min read

Operations Management

The Secret to Improve the Handling of Customer Requests

Peter Massey May 30, 2017 6 min read

WFM Strategy

Managing and measuring a workforce management team

Cayley Muir May 22, 2017 2 min read

Scheduling

How to successfully schedule agent vacations in a call center

Charles Watson May 09, 2017 4 min read

Operations Management

How to Improve the First Contact of Customers with Your Customer Service

Jenny Dempsey May 04, 2017 3 min read

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Welcome to the injixo Blog

Contact centre planning - whose job is it anyway?

Infographic: Benefits of Increasing Employee Engagement in your Call Center

The Best Tips to get Real Time Management Right in your Call Center

How to optimize scheduling in your call center

This Is What Successful Call Center Forecasters Do

Take your WFM to the next level

Self-Managed Teams in the Contact Center & How WFM Can Support Them

Why WFM Software is Essential for the Success of Your Contact Center

The Secret to Improve the Handling of Customer Requests

Managing and measuring a workforce management team

How to successfully schedule agent vacations in a call center

How to Improve the First Contact of Customers with Your Customer Service

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Welcome to the injixo Blog

Contact centre planning - whose job is it anyway?

Infographic: Benefits of Increasing Employee Engagement in your Call Center

The Best Tips to get Real Time Management Right in your Call Center

How to optimize scheduling in your call center

This Is What Successful Call Center Forecasters Do

Take your WFM to the next level

Self-Managed Teams in the Contact Center & How WFM Can Support Them

Why WFM Software is Essential for the Success of Your Contact Center

The Secret to Improve the Handling of Customer Requests

Managing and measuring a workforce management team

How to successfully schedule agent vacations in a call center

How to Improve the First Contact of Customers with Your Customer Service

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