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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

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WFM Strategy Employee Engagement Forecasting Operations Management Scheduling Intraday Management Spreadsheet Planning

WFM Strategy

How to create a successful WFM strategy in your contact center

Charles Watson Oct 18, 2017 6 min read

Intraday Management

How to Increase your Agents' Schedule Adherence by Applying Psychology

Scott Zaleski Oct 09, 2017 7 min read

Forecasting

Understanding what powers your contact center forecast

Craig Hunter Sep 19, 2017 4 min read

WFM Strategy

Contact centre planning - whose job is it anyway?

John Casey Sep 07, 2017 4 min read

Employee Engagement

Infographic: Benefits of Increasing Employee Engagement in your Call Center

injixo Sep 01, 2017 0 min read

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Intraday Management

The Best Tips to get Real Time Management Right in your Call Center

Charles Watson Aug 22, 2017 3 min read

Scheduling

How to optimize scheduling in your call center

Charles Watson Aug 09, 2017 4 min read

Forecasting

This Is What Successful Call Center Forecasters Do

Charles Watson Jul 25, 2017 4 min read

Employee Engagement

Self-Managed Teams in the Contact Center & How WFM Can Support Them

Charles Watson Jul 12, 2017 4 min read

WFM Strategy

Why WFM Software is Essential for the Success of Your Contact Center

Charles Watson Jun 29, 2017 4 min read

Operations Management

The Secret to Improve the Handling of Customer Requests

Peter Massey May 30, 2017 6 min read

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Welcome to the injixo Blog

How to create a successful WFM strategy in your contact center

How to Increase your Agents' Schedule Adherence by Applying Psychology

Understanding what powers your contact center forecast

Contact centre planning - whose job is it anyway?

Infographic: Benefits of Increasing Employee Engagement in your Call Center

Take your WFM to the next level

The Best Tips to get Real Time Management Right in your Call Center

How to optimize scheduling in your call center

This Is What Successful Call Center Forecasters Do

Self-Managed Teams in the Contact Center & How WFM Can Support Them

Why WFM Software is Essential for the Success of Your Contact Center

The Secret to Improve the Handling of Customer Requests

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Welcome to the injixo Blog

How to create a successful WFM strategy in your contact center

How to Increase your Agents' Schedule Adherence by Applying Psychology

Understanding what powers your contact center forecast

Contact centre planning - whose job is it anyway?

Infographic: Benefits of Increasing Employee Engagement in your Call Center

Take your WFM to the next level

The Best Tips to get Real Time Management Right in your Call Center

How to optimize scheduling in your call center

This Is What Successful Call Center Forecasters Do

Self-Managed Teams in the Contact Center & How WFM Can Support Them

Why WFM Software is Essential for the Success of Your Contact Center

The Secret to Improve the Handling of Customer Requests

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