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    Welcome to the injixo Blog

    A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

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    WFM Strategy Employee Engagement Operations Management Forecasting Scheduling Intraday Management Spreadsheet Planning
    2019 Contact Center WFM Benchmark Study - powered by injixo
    WFM Strategy

    2019 Contact Center WFM Benchmark Study - powered by injixo

    injixo 2 min read
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    Contact Center Forecasting Fundamentals Part 3: Closing the Staffing Gap
    Forecasting

    Contact Center Forecasting Fundamentals Part 3: Closing the Staffing Gap

    Charles Watson 12 min read
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    Contact Center Forecasting Fundamentals Part 2: How to Master Workforce Forecasting
    Forecasting

    Contact Center Forecasting Fundamentals Part 2: How to Master Workforce Forecasting

    Charles Watson 10 min read
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    Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload
    Forecasting

    Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload

    Charles Watson 18 min read
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    How to Boost Employee Engagement in Your Contact Center with 2 Simple WFM Tactics
    Employee Engagement

    How to Boost Employee Engagement in Your Contact Center with 2 Simple WFM Tactics

    Charles Watson 6 min read
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    How to Set up a Workforce Management Strategy (for a World-Class Contact Center)
    WFM Strategy

    How to Set up a Workforce Management Strategy (for a World-Class Contact Center)

    Charles Watson 5 min read
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    5 Myths About Contact Center Forecasting You Shouldn’t Fall for
    Forecasting

    5 Myths About Contact Center Forecasting You Shouldn’t Fall for

    Charles Watson 4 min read
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    5 Mistakes that Affect your Contact Center Forecast Accuracy
    Forecasting

    5 Mistakes that Affect your Contact Center Forecast Accuracy

    Charles Watson 5 min read
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    10 Powerful (and Low-Cost) Ways to Engage Your Contact Center Agents
    Employee Engagement

    10 Powerful (and Low-Cost) Ways to Engage Your Contact Center Agents

    Mike Aoki 1 min read
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