Welcome to the injixo Blog
A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

Employee Engagement
Reduce Agent Cost by Properly Managing Lost Time, Shrinkage & Idle Time
Charles Watson
4
min read
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Forecasting
Rise Above the Average: The Importance of Measuring Variability
Maggie Klenke
5
min read
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Employee Engagement
How do I control absenteeism in my contact center?
Maggie Klenke
5
min read
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Scheduling
Call Center Scheduling Best Practices: 8 Mistakes to Avoid
Chris Dealy
9
min read
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Scheduling
Utilizing slant schedules for improved efficiency
Joshua Heffner
1
min read
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