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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

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Scheduling

How to optimize scheduling in your call center

Charles Watson Aug 09, 2017 4 min read

Forecasting

This Is What Successful Call Center Forecasters Do

Charles Watson Jul 25, 2017 4 min read

Employee Engagement

Self-Managed Teams in the Contact Center & How WFM Can Support Them

Charles Watson Jul 12, 2017 4 min read

WFM Strategy

Why WFM Software is Essential for the Success of Your Contact Center

Charles Watson Jun 29, 2017 4 min read

Operations Management

The Secret to Improve the Handling of Customer Requests

Peter Massey May 30, 2017 6 min read

WFM Strategy

Managing and measuring a workforce management team

Cayley Muir May 22, 2017 2 min read

Operations Management

How to Improve the First Contact of Customers with Your Customer Service

Jenny Dempsey May 04, 2017 3 min read

Employee Engagement

Employee Engagement: Successful Strategies & Common Pitfalls

Mike Aoki Apr 25, 2017 4 min read

WFM Strategy

How to successfully manage Service Level in a B2B contact center

Charles Watson Apr 18, 2017 4 min read

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Welcome to the injixo Blog

How to optimize scheduling in your call center

This Is What Successful Call Center Forecasters Do

Self-Managed Teams in the Contact Center & How WFM Can Support Them

Why WFM Software is Essential for the Success of Your Contact Center

The Secret to Improve the Handling of Customer Requests

Managing and measuring a workforce management team

How to Improve the First Contact of Customers with Your Customer Service

Employee Engagement: Successful Strategies & Common Pitfalls

How to successfully manage Service Level in a B2B contact center

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