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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

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Operations Management

An introduction to contact center KPIs

Chris Dealy Jul 24, 2024 6 min read

Scheduling

Skills-based workforce planning: get the gain without the pain!

Chris Dealy Jun 27, 2024 7 min read

Operations Management

Effective Meeting Planning in the Call Center: 5 Tips for Better Schedules and Employee Satisfaction

Stefan Nievelstein May 23, 2024 8 min read

Employee Engagement

Burnout: An Executive Syndrome or a Strategic Priority?

Jutta Handlanger May 07, 2024 6 min read

Employee Engagement

Combatting Burnout: Optimize Occupancy with the Right WFM Solution

Barbara Jeandeau Apr 30, 2024 10 min read

Employee Engagement

Why your employees suffer from call center burnout and what you can do about it

Stefan Nievelstein Apr 24, 2024 9 min read

Employee Engagement

The role of AI in a people-centric company

Stefan Nievelstein Mar 26, 2024 9 min read

Forecasting

Understanding AI-driven Forecasting: A Look Inside injixo Forecast

Isabel Lim Mar 19, 2024 6 min read

WFM Strategy

AI in Workforce Management: Separating Fact from Fiction

Chris Dealy Mar 12, 2024 5 min read

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Welcome to the injixo Blog

An introduction to contact center KPIs

Skills-based workforce planning: get the gain without the pain!

Effective Meeting Planning in the Call Center: 5 Tips for Better Schedules and Employee Satisfaction

Burnout: An Executive Syndrome or a Strategic Priority?

Combatting Burnout: Optimize Occupancy with the Right WFM Solution

Why your employees suffer from call center burnout and what you can do about it

The role of AI in a people-centric company

Understanding AI-driven Forecasting: A Look Inside injixo Forecast

AI in Workforce Management: Separating Fact from Fiction

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