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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

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WFM Strategy

Workforce Management and the Customer Journey

Doug Casterton Dec 18, 2024 6 min read

WFM Strategy

Managing a Distributed Workforce Management Team

André Leitão Dec 04, 2024 4 min read

WFM Strategy

Workforce Optimization Suite or Specialist WFM Application: How to Choose

Chris Dealy Nov 18, 2024 7 min read

WFM Strategy

The Value of Workforce Optimization, Management & Engagement

Chris Dealy Oct 14, 2024 4 min read

WFM Strategy

How to Make the Most of Call Center Outsourcing

Chris Dealy Oct 03, 2024 4 min read

WFM Strategy

The Art of Balancing Data-Driven Decisions with Intuition in Workforce Management

Doug Casterton Sep 23, 2024 6 min read

Forecasting

How to Hit the Sweet Spot in Workforce Planning

Chris Dealy Aug 27, 2024 9 min read

WFM Strategy

Do You Really Need a WFM System? Here’s Why You Might

Doug Casterton Aug 12, 2024 5 min read

Operations Management

An introduction to contact center KPIs

Chris Dealy Jul 24, 2024 6 min read

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Welcome to the injixo Blog

Workforce Management and the Customer Journey

Managing a Distributed Workforce Management Team

Workforce Optimization Suite or Specialist WFM Application: How to Choose

The Value of Workforce Optimization, Management & Engagement

How to Make the Most of Call Center Outsourcing

The Art of Balancing Data-Driven Decisions with Intuition in Workforce Management

How to Hit the Sweet Spot in Workforce Planning

Do You Really Need a WFM System? Here’s Why You Might

An introduction to contact center KPIs

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