Welcome to the injixo Blog
A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.
8 WFM Reporting & Analysis Mistakes You Can't Afford to Make
Skills-based routing (SBR): get the gain without the pain!
Contact Center Forecasting Without Historical Data: 9 Top Tips
9 Top Tips for Workforce Planning in Excel
8 Signs That You've Outgrown Excel for Workforce Planning
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