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Posts in category Scheduling

How to optimize scheduling in your call center

5 min read
How to optimize scheduling in your call center

Scheduling is one of the most challenging functions in a contact center. There are a lot of opinions about what makes schedules “correct.” Scheduling can also be very technical depending on your workforce management (WFM) technology.

The key to successful scheduling is to get input from employees and customers. Then, to strike the balance appropriate for your business...

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