In the first part of this article, we touched upon why call center service level is an important KPI for your business. We also discussed the two proven ways that help CC professionals like you to improve service level in your contact center.
Posts in category Operations Management
Improving call center service level can have a huge impact on your service quality. It can positively affect the reputation and the overall bottom line of your business. Service level is an important KPI for your contact center. When you measure, monitor and optimize it continuously you are on the right way to ensure you’re delivering a good customer service experience.