Posts in category Operations Management

Filter by

Operations Management

WFM Strategy Operations Management Employee Engagement Forecasting Scheduling Spreadsheet Planning Intraday Management Analysis Customer Service Reporting WFM Workforce Management

Select an author

Annette Franz Brad Cleveland Carolyn Blunt Cayley Muir Charles Watson Chris Dealy Chris Rainsforth Craig Hunter Danielle Champion Darren Deehan Dean Couchman Dhruv Mehta Graeme Gabriel Ikechukwu Nnabeze injixo Jenny Dempsey John Bhairoo John Casey Joshua Heffner Juliet Rizek Lara Klinkenberg Maggie Klenke Manus Savage Marén Römisch Michael Lambarena Mike Aoki Ole Klinge Peter Massey Scott Zaleski Shane Corey Twan de Leijer Will Boswell

Operations Management | Scheduling

Skills-Based Routing: Can You Get the Gain Without the Pain?

Chris Dealy May 19, 2021 6 min read

Operations Management

Why CSAT is more important than all other metrics combined

Graeme Gabriel Aug 04, 2020 3 min read

Operations Management

How to Reduce AHT and Maintain Customer Satisfaction

Charles Watson Jun 10, 2020 4 min read

Operations Management

Human Agents vs. Chatbots: How to Best Integrate the Skill Sets of Both in Your Contact Center

Dhruv Mehta Mar 25, 2020 6 min read

Operations Management

Coronavirus: How to Deal with High Call Volumes at Your Contact Center

Juliet Rizek Mar 20, 2020 7 min read

Take your WFM to the next level

Join us for a free personal demo and see for yourself the benefits of injixo’s WFM solution. No obligations, no hard-sell

See it in action!

Operations Management

5 Main Tactics to Improve Contact Center Service Level (Part 2)

Lara Klinkenberg Feb 20, 2020 6 min read

Operations Management

5 Main Tactics to Improve Contact Center Service Level (Part 1)

Lara Klinkenberg Feb 18, 2020 4 min read

Operations Management

How to Set up a Service Level Agreement (SLA) for Your Contact Center

Charles Watson Jan 29, 2019 9 min read

Operations Management

5 Problems Contact Centers Face During the Holiday Season and How to Tackle Them

Charles Watson Oct 24, 2018 9 min read

Operations Management

How to Take Advantage of Artificial Intelligence in Your Contact Center

Charles Watson Sep 20, 2018 8 min read

Operations Management

The Secret to Improve the Handling of Customer Requests

Peter Massey May 30, 2017 7 min read

1 2 3

Posts in category Operations Management

Skills-Based Routing: Can You Get the Gain Without the Pain?

Why CSAT is more important than all other metrics combined

How to Reduce AHT and Maintain Customer Satisfaction

Human Agents vs. Chatbots: How to Best Integrate the Skill Sets of Both in Your Contact Center

Coronavirus: How to Deal with High Call Volumes at Your Contact Center

Take your WFM to the next level

5 Main Tactics to Improve Contact Center Service Level (Part 2)

5 Main Tactics to Improve Contact Center Service Level (Part 1)

How to Set up a Service Level Agreement (SLA) for Your Contact Center

5 Problems Contact Centers Face During the Holiday Season and How to Tackle Them

How to Take Advantage of Artificial Intelligence in Your Contact Center

The Secret to Improve the Handling of Customer Requests

Most popular

Product

Company

Support

Contact

Posts in category Operations Management

Skills-Based Routing: Can You Get the Gain Without the Pain?

Why CSAT is more important than all other metrics combined

How to Reduce AHT and Maintain Customer Satisfaction

Human Agents vs. Chatbots: How to Best Integrate the Skill Sets of Both in Your Contact Center

Coronavirus: How to Deal with High Call Volumes at Your Contact Center

Take your WFM to the next level

5 Main Tactics to Improve Contact Center Service Level (Part 2)

5 Main Tactics to Improve Contact Center Service Level (Part 1)

How to Set up a Service Level Agreement (SLA) for Your Contact Center

5 Problems Contact Centers Face During the Holiday Season and How to Tackle Them

How to Take Advantage of Artificial Intelligence in Your Contact Center

The Secret to Improve the Handling of Customer Requests

Never miss a post

Most popular