Products
Forecasting Always the best possible forecast
Scheduling Fully-optimized schedules every time
Intraday Management Real-time management under control
Time-Off Management Turn time-off management into a source of joy
Time & Attendance Automate time tracking to ensure accurate payroll
EducationEmpower your people to do outstanding work
PlatformProtect your data and innovate with confidence
Services
Resources
What is WFM Comprehensive introduction to WFM
Content Library Deep dive into WFM
Customer Stories Customer success stories
injixo Blog Regular updates on WFM trends and tips
ROI Calculator Build a business case
Erlang Calculator Calculate required staffing
The Call Center SchoolThe Call Center Schoole-learning courses for every contact center role
About us
Demo Login
EN
English Deutsch Français Español Italiano
Home
Results for

    Posts for tag Operations Management

    Filter by
    Operations Management
    WFM Strategy Employee Engagement Operations Management Forecasting Scheduling Intraday Management Spreadsheet Planning
    An introduction to contact center KPIs
    Operations Management

    An introduction to contact center KPIs

    Chris Dealy 6 min read
    Read more ...
    Effective Meeting Planning in the Call Center: 5 Tips for Better Schedules and Employee Satisfaction
    Operations Management

    Effective Meeting Planning in the Call Center: 5 Tips for Better Schedules and Employee Satisfaction

    Chris Dealy 8 min read
    Read more ...
    The Role of AI in Customer Service: A Comprehensive Look
    Operations Management

    The Role of AI in Customer Service: A Comprehensive Look

    Katrin Kamp 7 min read
    Read more ...
    Operations Management

    "Channeling" the Best Channel Strategy for Your Contact Center

    Charles Watson 6 min read
    Read more ...
    Planning for peak season: proven solutions to painful problems
    Operations Management

    Planning for peak season: proven solutions to painful problems

    Charles Watson 10 min read
    Read more ...
    Improve the Customer Service Experience with Journey Maps
    Operations Management

    Improve the Customer Service Experience with Journey Maps

    Annette Franz 4 min read
    Read more ...
    Occupancy, utilization, productivity: what’s the difference?
    Operations Management

    Occupancy, utilization, productivity: what’s the difference?

    Chris Dealy 3 min read
    Read more ...
    Pandemic, Inflation, War: Coping with High Contact Center Volumes
    Operations Management

    Pandemic, Inflation, War: Coping with High Contact Center Volumes

    Chris Dealy 7 min read
    Read more ...
    Best Practices to Improve Your Omnichannel Customer Service
    Operations Management

    Best Practices to Improve Your Omnichannel Customer Service

    Maggie Klenke 5 min read
    Read more ...
    1 2 3

    Most popular

    Occupancy, utilization, productivity: what’s the difference?
    Occupancy, utilization, productivity: what’s the difference?
    Read more ...
    Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload
    Call Center Forecasting Methods Part 1: How to Forecast Workload
    Read more ...
    The Best Way to Use Excel for Workforce Planning
    The Best Way to Use Excel for Workforce Planning
    Read more ...
    Occupancy in Contact Centers: Definition, Impact, & Management
    Occupancy in Contact Centers: Definition, Impact, & Management
    Read more ...