Welcome to the injixo Blog

A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

Filter by

Select a tag

Scheduling

Scheduling Meetings, Training, and Coaching: A Planning Dilemma

injixo May 14, 2020 4 min read

WFM Strategy

How to Implement a WFM Tool: 9 Key Questions and Answers

Ole Klinge May 13, 2020 7 min read

WFM Strategy

How to Convince Senior Management It’s Time for a WFM Tool

Manus Savage May 11, 2020 4 min read

Intraday Management

How to Interpret Real-Time Reports Correctly

Brad Cleveland Apr 22, 2020 4 min read

Employee Engagement

How to Manage Shrinkage: Solutions for Advanced Planners

Charles Watson Apr 21, 2020 8 min read

WFM Strategy

Faux Cloud, Hybrids, True Cloud - What is the Best WFM Solution?

Marén Römisch Apr 16, 2020 7 min read

Employee Engagement

The 6 WFM Software Features You Need to Drive Employee Engagement

Twan de Leijer Apr 14, 2020 7 min read

Scheduling

How to Offer Flexibility in Your Contact Center

Danielle Champion Apr 07, 2020 3 min read

Operations Management

Human Agents vs. Chatbots: How to Best Integrate the Skill Sets of Both in Your Contact Center

Dhruv Mehta Mar 25, 2020 6 min read

7 8 9 10 11

Welcome to the injixo Blog

Scheduling Meetings, Training, and Coaching: A Planning Dilemma

How to Implement a WFM Tool: 9 Key Questions and Answers

How to Convince Senior Management It’s Time for a WFM Tool

How to Interpret Real-Time Reports Correctly

How to Manage Shrinkage: Solutions for Advanced Planners

Faux Cloud, Hybrids, True Cloud - What is the Best WFM Solution?

The 6 WFM Software Features You Need to Drive Employee Engagement

How to Offer Flexibility in Your Contact Center

Human Agents vs. Chatbots: How to Best Integrate the Skill Sets of Both in Your Contact Center

Never miss a post

Most popular