Welcome to the injixo Blog
A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

WFM Strategy
Managing and measuring a workforce management team
Cayley Muir
2
min read
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Scheduling
How to successfully schedule agent vacations in a call center
Charles Watson
4
min read
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Operations Management
How to Improve the First Contact of Customers with Your Customer Service
Jenny Dempsey
3
min read
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Employee Engagement
Employee Engagement: Successful Strategies & Common Pitfalls
Mike Aoki
3
min read
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WFM Strategy
How to successfully manage Service Level in a B2B contact center
Charles Watson
4
min read
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Spreadsheet Planning
When is the right time to abandon spreadsheets and adopt Workforce Management in a growing contact centre
John Casey
5
min read
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Operations Management
Where does the customer journey begin in the contact center?
Jenny Dempsey
3
min read
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Operations Management
Setting up a New Contact Center the Right Way
Charles Watson
4
min read
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WFM Strategy
Seven steps to successfully change your Workforce Management solution
Will Boswell
6
min read
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Forecasting
How to create a Call Center Forecast accuracy metric that works
Charles Watson
4
min read
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Operations Management
Why is contact center change management important and how to do it
Charles Watson
4
min read
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