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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

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Employee Engagement

Employee Engagement: Successful Strategies & Common Pitfalls

Mike Aoki Apr 25, 2017 3 min read

WFM Strategy

How to successfully manage Service Level in a B2B contact center

Charles Watson Apr 18, 2017 4 min read

Spreadsheet Planning

When is the right time to abandon spreadsheets and adopt Workforce Management in a growing contact centre

John Casey Apr 04, 2017 5 min read

Operations Management

Where does the customer journey begin in the contact center?

Jenny Dempsey Mar 29, 2017 3 min read

Operations Management

Setting up a New Contact Center the Right Way

Charles Watson Mar 15, 2017 4 min read

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WFM Strategy

Seven steps to successfully change your Workforce Management solution

Will Boswell Mar 08, 2017 6 min read

Forecasting

How to create a Call Center Forecast accuracy metric that works

Charles Watson Feb 27, 2017 4 min read

Operations Management

Why is contact center change management important and how to do it

Charles Watson Feb 06, 2017 4 min read

Employee Engagement

How to Avoid High Absenteeism on Mondays in Your Call Center

Shane Corey Jan 31, 2017 4 min read

Operations Management

How to Successfully achieve Flexibility in your Contact Center

Charles Watson Jan 27, 2017 4 min read

WFM Strategy

Develop a strong WFM team from within operations

Charles Watson Jan 13, 2017 4 min read

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Welcome to the injixo Blog

Employee Engagement: Successful Strategies & Common Pitfalls

How to successfully manage Service Level in a B2B contact center

When is the right time to abandon spreadsheets and adopt Workforce Management in a growing contact centre

Where does the customer journey begin in the contact center?

Setting up a New Contact Center the Right Way

Take your WFM to the next level

Seven steps to successfully change your Workforce Management solution

How to create a Call Center Forecast accuracy metric that works

Why is contact center change management important and how to do it

How to Avoid High Absenteeism on Mondays in Your Call Center

How to Successfully achieve Flexibility in your Contact Center

Develop a strong WFM team from within operations

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Welcome to the injixo Blog

Employee Engagement: Successful Strategies & Common Pitfalls

How to successfully manage Service Level in a B2B contact center

When is the right time to abandon spreadsheets and adopt Workforce Management in a growing contact centre

Where does the customer journey begin in the contact center?

Setting up a New Contact Center the Right Way

Take your WFM to the next level

Seven steps to successfully change your Workforce Management solution

How to create a Call Center Forecast accuracy metric that works

Why is contact center change management important and how to do it

How to Avoid High Absenteeism on Mondays in Your Call Center

How to Successfully achieve Flexibility in your Contact Center

Develop a strong WFM team from within operations

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