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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

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WFM Strategy Employee Engagement Forecasting Operations Management Scheduling Intraday Management Spreadsheet Planning

WFM Strategy

Managing and measuring a workforce management team

Cayley Muir May 22, 2017 2 min read

Scheduling

How to successfully schedule agent vacations in a call center

Charles Watson May 09, 2017 4 min read

Operations Management

How to Improve the First Contact of Customers with Your Customer Service

Jenny Dempsey May 04, 2017 3 min read

Employee Engagement

Employee Engagement: Successful Strategies & Common Pitfalls

Mike Aoki Apr 25, 2017 3 min read

WFM Strategy

How to successfully manage Service Level in a B2B contact center

Charles Watson Apr 18, 2017 4 min read

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Spreadsheet Planning

When is the right time to abandon spreadsheets and adopt Workforce Management in a growing contact centre

John Casey Apr 04, 2017 5 min read

Operations Management

Where does the customer journey begin in the contact center?

Jenny Dempsey Mar 29, 2017 3 min read

Operations Management

Setting up a New Contact Center the Right Way

Charles Watson Mar 15, 2017 4 min read

WFM Strategy

Seven steps to successfully change your Workforce Management solution

Will Boswell Mar 08, 2017 6 min read

Forecasting

How to create a Call Center Forecast accuracy metric that works

Charles Watson Feb 27, 2017 4 min read

Operations Management

Why is contact center change management important and how to do it

Charles Watson Feb 06, 2017 4 min read

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Welcome to the injixo Blog

Managing and measuring a workforce management team

How to successfully schedule agent vacations in a call center

How to Improve the First Contact of Customers with Your Customer Service

Employee Engagement: Successful Strategies & Common Pitfalls

How to successfully manage Service Level in a B2B contact center

Take your WFM to the next level

When is the right time to abandon spreadsheets and adopt Workforce Management in a growing contact centre

Where does the customer journey begin in the contact center?

Setting up a New Contact Center the Right Way

Seven steps to successfully change your Workforce Management solution

How to create a Call Center Forecast accuracy metric that works

Why is contact center change management important and how to do it

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Welcome to the injixo Blog

Managing and measuring a workforce management team

How to successfully schedule agent vacations in a call center

How to Improve the First Contact of Customers with Your Customer Service

Employee Engagement: Successful Strategies & Common Pitfalls

How to successfully manage Service Level in a B2B contact center

Take your WFM to the next level

When is the right time to abandon spreadsheets and adopt Workforce Management in a growing contact centre

Where does the customer journey begin in the contact center?

Setting up a New Contact Center the Right Way

Seven steps to successfully change your Workforce Management solution

How to create a Call Center Forecast accuracy metric that works

Why is contact center change management important and how to do it

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