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Annette Franz Brad Cleveland Carolyn Blunt Cayley Muir Charles Watson Chris Dealy Chris Rainsforth Craig Hunter Danielle Champion Darren Deehan Dean Couchman Dhruv Mehta injixo Jenny Dempsey John Bhairoo John Casey Joshua Heffner Juliet Rizek Lara Klinkenberg Maggie Klenke Manus Savage Marén Römisch Mike Aoki Ole Klinge Peter Massey Scott Zaleski Shane Corey Twan de Leijer Will Boswell

How to Interpret Real-Time Reports Correctly

Intraday Management

How to Interpret Real-Time Reports Correctly

Brad Cleveland Apr 22, 2020 4 min read

Your Adherence Goal Might Harm Your Contact Center

Intraday Management

Your Adherence Goal Might Harm Your Contact Center

Charles Watson Mar 21, 2019 4 min read

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