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Annette Franz Brad Cleveland Carolyn Blunt Cayley Muir Charles Watson Chris Dealy Chris Rainsforth Craig Hunter Danielle Champion Darren Deehan Dean Couchman Dhruv Mehta Graeme Gabriel Ikechukwu Nnabeze injixo Jenny Dempsey John Bhairoo John Casey Joshua Heffner Juliet Rizek Lara Klinkenberg Maggie Klenke Manus Savage Marén Römisch Mike Aoki Ole Klinge Peter Massey Scott Zaleski Shane Corey Twan de Leijer Will Boswell

How can I reduce idle time in my call centre?

WFM Strategy

How can I reduce idle time in my call centre?

Darren Deehan Sep 23, 2015 3 min read

Utilizing slant schedules for improved efficiency

Scheduling

Utilizing slant schedules for improved efficiency

Joshua Heffner Sep 10, 2015 2 min read

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