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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

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Forecasting

What to Consider When Forecasting for Live Chat in Your Contact Center

Charles Watson Aug 20, 2019 6 min read

Forecasting

How to Include Call Center Shrinkage in Your Planning Process

Charles Watson Jun 13, 2019 6 min read

WFM Strategy

The 15 Key Habits of Successful Workforce Managers

Chris Dealy May 03, 2019 6 min read

Intraday Management

Your Adherence Goal Might Harm Your Contact Center

Charles Watson Mar 21, 2019 3 min read

Operations Management

How to Set up a Service Level Agreement (SLA) for Your Call Center

Charles Watson Jan 29, 2019 9 min read

WFM Strategy

The Future of WFM in Contact Centers (Recorded Expert Keynotes)

injixo Jan 24, 2019 1 min read

WFM Strategy

Nail Your Service Level by Manipulating Supply and Demand

Charles Watson Dec 20, 2018 8 min read

WFM Strategy

Stabilize Service Levels During Busy Seasons by Avoiding these Planning Mistakes

Charles Watson Nov 28, 2018 5 min read

Operations Management

How to Take Advantage of Artificial Intelligence in Your Contact Center

Charles Watson Sep 20, 2018 9 min read

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Welcome to the injixo Blog

What to Consider When Forecasting for Live Chat in Your Contact Center

How to Include Call Center Shrinkage in Your Planning Process

The 15 Key Habits of Successful Workforce Managers

Your Adherence Goal Might Harm Your Contact Center

How to Set up a Service Level Agreement (SLA) for Your Call Center

The Future of WFM in Contact Centers (Recorded Expert Keynotes)

Nail Your Service Level by Manipulating Supply and Demand

Stabilize Service Levels During Busy Seasons by Avoiding these Planning Mistakes

How to Take Advantage of Artificial Intelligence in Your Contact Center

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