Welcome to the injixo Blog
A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.
Operations Management
5 focus areas for perfect contact centre performance
Carolyn Blunt
8
min read
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Operations Management
How Call Center data helps you improve operations
Charles Watson
4
min read
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WFM Strategy
Building a strong relationship between WFM and Operations
Charles Watson
4
min read
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Scheduling
How to manage a volatile workload by being smart with flexibility
Chris Rainsforth
4
min read
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Employee Engagement
How to Improve Employee Engagement with Creative Scheduling Strategies
Darren Deehan
5
min read
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Intraday Management
Three Top Tips to Improve your Real-Time Adherence Battle Plan
Charles Watson
4
min read
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Forecasting
Your call center forecast is probably missing this critical factor
Charles Watson
4
min read
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WFM Strategy
10 Daily Habits of Successful Workforce Planners - Part 2/2
Chris Dealy
2
min read
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WFM Strategy
10 Daily Habits of Successful Workforce Planners - Part 1/2
Chris Dealy
2
min read
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Operations Management
Is Customer Obsession a double edged sword?
Carolyn Blunt
3
min read
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Forecasting
How to Get the External Data Right for Workforce Management
Maggie Klenke
8
min read
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