Welcome to the injixo Blog

A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

Filter by

Select a category

WFM Strategy Forecasting Operations Management Employee Engagement Scheduling Intraday Management Spreadsheet Planning

WFM Strategy

10 Daily Habits of Successful Workforce Planners - Part 1/2

Chris Dealy Jun 13, 2016 2 min read

Operations Management

Is Customer Obsession a double edged sword?

Carolyn Blunt May 31, 2016 3 min read

Forecasting

How to Get the External Data Right for Workforce Management

Maggie Klenke May 19, 2016 8 min read

Employee Engagement

Reduce Agent Cost by Properly Managing Lost Time, Shrinkage & Idle Time

Charles Watson May 10, 2016 4 min read

Forecasting

Rise Above the Average: The Importance of Measuring Variability

Maggie Klenke Apr 18, 2016 5 min read

Take your WFM to the next level

Join us for a free personal demo and see for yourself the benefits of injixo’s WFM solution. No obligations, no hard-sell

See it in action!

Employee Engagement

How do I control absenteeism in my contact center?

Maggie Klenke Feb 01, 2016 5 min read

Scheduling

Call Center Scheduling Best Practices: 8 Mistakes to Avoid

Chris Dealy Nov 26, 2015 9 min read

WFM Strategy

How can I reduce idle time in my call centre?

Darren Deehan Sep 23, 2015 2 min read

Scheduling

Utilizing slant schedules for improved efficiency

Joshua Heffner Sep 10, 2015 1 min read

1 ··· 7 8 9 10 11

Welcome to the injixo Blog

10 Daily Habits of Successful Workforce Planners - Part 1/2

Is Customer Obsession a double edged sword?

How to Get the External Data Right for Workforce Management

Reduce Agent Cost by Properly Managing Lost Time, Shrinkage & Idle Time

Rise Above the Average: The Importance of Measuring Variability

Take your WFM to the next level

How do I control absenteeism in my contact center?

Call Center Scheduling Best Practices: 8 Mistakes to Avoid

How can I reduce idle time in my call centre?

Utilizing slant schedules for improved efficiency

Most popular

Product

Company

Support

Contact

Welcome to the injixo Blog

10 Daily Habits of Successful Workforce Planners - Part 1/2

Is Customer Obsession a double edged sword?

How to Get the External Data Right for Workforce Management

Reduce Agent Cost by Properly Managing Lost Time, Shrinkage & Idle Time

Rise Above the Average: The Importance of Measuring Variability

Take your WFM to the next level

How do I control absenteeism in my contact center?

Call Center Scheduling Best Practices: 8 Mistakes to Avoid

How can I reduce idle time in my call centre?

Utilizing slant schedules for improved efficiency

Never miss a post

Most popular