Welcome to the injixo Blog
A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.
10 Daily Habits of Successful Workforce Planners - Part 1/2
Is Customer Obsession a double edged sword?
How to Get the External Data Right for Workforce Management
Reduce Agent Cost by Properly Managing Lost Time, Shrinkage & Idle Time
Rise Above the Average: The Importance of Measuring Variability
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