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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

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How can I reduce idle time in my call centre?
WFM Strategy

How can I reduce idle time in my call centre?

Darren Deehan 3 min read
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Utilizing slant schedules for improved efficiency
Scheduling

Utilizing slant schedules for improved efficiency

Joshua Heffner 2 min read
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How to Apply Erlang C in Call Center Planning with Excel (+ free tools you should try)
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How to Include Shrinkage in Your Planning Process
How to Include Shrinkage in Your Planning Process
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