WFM Strategy
Updated on Mar 02, 2020

Finally: Get Service Level Management Right. Join Our Free Webinar!

injixo 2 min read Download as PDF
Finally: Get Service Level Management Right. Join Our Free Webinar!

(Update: You can now download the webinar recording here.)

You want to make a difference in your contact center. Be a successful and effective planner. Get your service level right - consistently! But you know how difficult Service Level Management can be at times. The challenges and expectations are huge. 

No time to read the full article? Just download it as a PDF and read it offline, anytime, anywhere.

That’s why you shouldn’t face this challenge alone. The injixo team and our friends at Fonolo are here to help you. We’ve created a free webinar for you on "How to Efficiently Manage Service Level with the Right Technology“ which we will host on February 28th at 7 PM GMT / 11 AM PT.

Why you should not miss the SL webinar

14022019_injixo_Webinar


In this webinar, our trusted WFM expert Charles Watson will share his personal service level turnaround story, talk about best practices and provide helpful tips to hit your SL target.

In the webinar, you will also learn about:

  • The Role of Workforce Management in achieving consistent SLs
  • How you can benefit from Call-Back Technology
  • Successful Case Studies
  • Plus so much more!

The number of participants is limited. Claim your seat now, get inspired and be a service level hero. We’re looking forward to seeing you there.

Did you find the article interesting and would like to share it with your colleagues? Download the article as a PDF.

Originally published on Feb 19, 2019, updated on Mar 02, 2020

Service Level 42 Reasons Part 1 E-Book

Download the free E-Book

Part 1: How to Successfully Achieve Service Level in Your Contact Center

What you will learn:

  • Evaluate your service level delivery strategy
  • Assess the effectiveness of your HR partnership
  • Understand the importance of data validation
  • Review your approach to forecasting
  • And much more!

Get E-Book

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