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Explore the latest insights from WFM and contact center experts. Learn ways to make your team and customers happier through better workforce management.

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Human Agents vs. Chatbots: How to Best Integrate the Skill Sets of Both in Your Contact Center
WFM Strategy

Human Agents vs. Chatbots: How to Best Integrate the Skill Sets of Both in Your Contact Center

Dhruv Mehta 6 min read
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Coronavirus: How to Deal with High Call Volumes at Your Contact Center
WFM Strategy

Coronavirus: How to Deal with High Call Volumes at Your Contact Center

Juliet Rizek 7 min read
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Cost Reduction in Contact Centers: Why WFM Tools Are Essential
Scheduling

Cost Reduction in Contact Centers: Why WFM Tools Are Essential

Charles Watson 6 min read
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6 Signs That Your Employees are Disengaged
Employee Engagement

6 Signs That Your Employees are Disengaged

Twan de Leijer 5 min read
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Top 5 WFM Tool Features to Boost Schedule Efficiency
Workforce Management

Top 5 WFM Tool Features to Boost Schedule Efficiency

Marén Römisch 5 min read
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5 Main Tactics to Improve Contact Center Service Level (Part 2)
Operations Management

5 Main Tactics to Improve Contact Center Service Level (Part 2)

Lara Klinkenberg 7 min read
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5 Main Tactics to Improve Contact Center Service Level (Part 1)
Operations Management

5 Main Tactics to Improve Contact Center Service Level (Part 1)

Lara Klinkenberg 4 min read
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The Must-Haves When Choosing Your Next Forecasting Technology
Forecasting

The Must-Haves When Choosing Your Next Forecasting Technology

Juliet Rizek 5 min read
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Occupancy in Contact Centers: Definition, Impact, & Management
WFM Strategy

Occupancy in Contact Centers: Definition, Impact, & Management

Charles Watson 8 min read
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injixo launches new WFM plans: Essential WFM, Advanced WFM, and Enterprise WFM
News

injixo launches new WFM plans: Essential WFM, Advanced WFM, and Enterprise WFM

injixo 3 min read
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Workforce Management: The Most Exciting Trends for 2020
WFM Strategy

Workforce Management: The Most Exciting Trends for 2020

Marén Römisch 6 min read
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Planning for Asynchronous Chat in the Contact Center
WFM Strategy

Planning for Asynchronous Chat in the Contact Center

Charles Watson 7 min read
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10 expert tips for a successful Workforce Management job interview
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Schedule Efficiency: Ways to Measure Success in Your Call Center
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