Welcome to the injixo Blog

A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

Filter by
How to Increase Forecast Accuracy: Solutions for Advanced Planners
Forecasting

How to Increase Forecast Accuracy: Solutions for Advanced Planners

Brad Cleveland 5 min read
Read more ...
How WFM Software Improves Your Top KPIs
WFM Strategy

How WFM Software Improves Your Top KPIs

Juliet Rizek 9 min read
Read more ...
How to Reduce AHT and Maintain Customer Satisfaction
Operations Management

How to Reduce AHT and Maintain Customer Satisfaction

Charles Watson 4 min read
Read more ...
How a WFM Tool Will Help You Significantly Lower Agent Attrition
Employee Engagement

How a WFM Tool Will Help You Significantly Lower Agent Attrition

Lara Klinkenberg 9 min read
Read more ...
jixo Compilation

The Ultimate Guide to Improve Employee Engagement in the Contact Center

Discover the guide >

Take your WFM to the next level

Join us for a free personal demo and see for yourself the benefits of injixo’s WFM solution. No obligations, no hard-sell

See it in action!
9 Ways to Reduce Turnover Among Call Center Agents
Employee Engagement

9 Ways to Reduce Turnover Among Call Center Agents

Lara Klinkenberg 9 min read
Read more ...
10 Creative Scheduling Approaches to Reduce Overstaffing and Understaffing
Scheduling

10 Creative Scheduling Approaches to Reduce Overstaffing and Understaffing

Brad Cleveland 4 min read
Read more ...
Scheduling Meetings, Training, and Coaching: A Planning Dilemma
Scheduling

Scheduling Meetings, Training, and Coaching: A Planning Dilemma

injixo 4 min read
Read more ...
How to Implement a WFM Tool: 9 Key Questions and Answers
WFM Strategy

How to Implement a WFM Tool: 9 Key Questions and Answers

Ole Klinge 8 min read
Read more ...
How to Convince Senior Management It’s Time for a WFM Tool
WFM Strategy

How to Convince Senior Management It’s Time for a WFM Tool

Manus Savage 4 min read
Read more ...
How to Interpret Real-Time Reports Correctly
Intraday Management

How to Interpret Real-Time Reports Correctly

Brad Cleveland 4 min read
Read more ...
1 2 3 4 5 ··· 11

Most popular

Contact Center Forecasting Fundamentals #1: How to Forecast Workload
Contact Center Forecasting Fundamentals #1: How to Forecast Workload
Read more ...
How to Apply Erlang C in Call Center Planning with Excel
How to Apply Erlang C in Call Center Planning with Excel
Read more ...
How to Set up a Service Level Agreement (SLA) for Your Contact Center
How to Set up a Service Level Agreement (SLA) for Your Contact Center
Read more ...
How to Include Shrinkage in Your Planning Process
How to Include Shrinkage in Your Planning Process
Read more ...