Welcome to the injixo Blog
A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.
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Annette Franz
Brad Cleveland
Carolyn Blunt
Cayley Muir
Charles Watson
Chris Dealy
Chris Rainsforth
Craig Hunter
Danielle Champion
Darren Deehan
Dhruv Mehta
Graeme Gabriel
Ikechukwu Nnabeze
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Jenny Dempsey
John Casey
Joshua Heffner
Juliet Rizek
Lara Klinkenberg
Maggie Klenke
Manus Savage
Marén Römisch
Michael Lambarena
Mike Aoki
Ole Klinge
Peter Massey
Scott Zaleski
Shane Corey
Twan de Leijer
Will Boswell
Spreadsheet Planning
How to Apply Erlang C in Call Center Planning with Excel
Michael Lambarena
3
min read
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Operations Management
Why CSAT is more important than all other metrics combined
Graeme Gabriel
3
min read
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Employee Engagement
How to Keep Your Remote Agents Happy and Motivated
Ikechukwu Nnabeze
3
min read
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WFM Strategy
How to Balance Business, Agent & Customer Needs as a Planner
Juliet Rizek
7
min read
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Forecasting
How to Increase Forecast Accuracy: Solutions for Advanced Planners
Brad Cleveland
5
min read
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Operations Management
How to Reduce AHT and Maintain Customer Satisfaction
Charles Watson
3
min read
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Employee Engagement
How a WFM Tool Will Help You Significantly Lower Agent Attrition
Lara Klinkenberg
9
min read
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The Ultimate Guide to Improve Employee Engagement in the Contact Center
Discover the guide >
Employee Engagement
9 Ways to Reduce Turnover Among Call Center Agents
Lara Klinkenberg
9
min read
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Scheduling
10 Creative Scheduling Approaches to Reduce Overstaffing and Understaffing
Brad Cleveland
4
min read
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