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Welcome to injixo Blog
Explore the latest insights from WFM and contact center experts. Learn ways to make your team and customers happier through better workforce management.
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Annette Franz
Brad Cleveland
Carolyn Blunt
Cayley Muir
Charles Watson
Chris Dealy
Chris Rainsforth
Craig Hunter
Danielle Champion
Darren Deehan
Dean Couchman
Dhruv Mehta
Graeme Gabriel
Ikechukwu Nnabeze
injixo
Jenny Dempsey
John Bhairoo
John Casey
Joshua Heffner
Juliet Rizek
Lara Klinkenberg
Maggie Klenke
Manus Savage
Marén Römisch
Mike Aoki
Ole Klinge
Peter Massey
Ravi Shivnani
Scott Zaleski
Shane Corey
Twan de Leijer
Will Boswell
Operations Management
How to Reduce AHT While Maintaining Customer Satisfaction
Charles Watson
4
min read
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Agent Retention
How a WFM Tool Will Help You Significantly Lower Agent Attrition
Lara Klinkenberg
9
min read
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The Ultimate Guide to Improve Employee Engagement in the Contact Center
Discover the guide >
Agent Retention
How to Stop Agent Attrition: 8 Crucial Tips You Need to Know
Lara Klinkenberg
17
min read
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Scheduling
10 Creative Scheduling Approaches to Reduce Overstaffing and Understaffing
Brad Cleveland
4
min read
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Scheduling
The Planner’s Dilemma: How to Schedule Meetings, Training and Coaching
injixo
4
min read
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WFM Strategy
How to Implement a WFM Tool: 9 Key Questions and Answers
Ole Klinge
8
min read
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WFM Strategy
How to Convince Senior Management It’s Time for a WFM Tool
Manus Savage
4
min read
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Intraday Management
How to Interpret Real-Time Reports Correctly
Brad Cleveland
4
min read
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Scheduling
How to Manage Shrinkage: Solutions for Advanced Planners
Charles Watson
8
min read
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