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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.
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![Unlock Success: Master Adherence and Conformance in Your Call Center](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/uncategorised/Why-is-adherence-so-important.png)
Intraday Management
Unlock Success: Master Adherence and Conformance in Your Call Center
Charles Watson
5 min read
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![WFM ROI: how workforce management software pays for itself](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/en/Uncategorised/Blog-WFM%20ROI%20how%20does%20workforce%20management%20software%20pay%20for%20itself.png)
WFM Strategy
WFM ROI: how workforce management software pays for itself
Chris Dealy
5 min read
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![The Best Way to Use Excel for Workforce Planning](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/uncategorised/Blog%20Evolution%20of%20Spreadsheet%20Planning.png)
Spreadsheet Planning
The Best Way to Use Excel for Workforce Planning
Charles Watson
6 min read
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![The Art of Call Center Scheduling: a Balancing Act](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/uncategorised/The%20Art%20of%20Call%20Center%20Scheduling%20a%20Balancing%20Act.png)
Scheduling
The Art of Call Center Scheduling: a Balancing Act
Charles Watson
6 min read
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![AI in the Contact Center: Can it Spark Joy for Your Employees?](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/uncategorised/how%20ai%20influences%20employee%20satisfaction.png)
Employee Engagement
AI in the Contact Center: Can it Spark Joy for Your Employees?
Kerstin Geßner
5 min read
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![The Role of AI in Customer Service: A Comprehensive Look](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/uncategorised/role%20of%20ai%20in%20customer%20service.png)
Operations Management
The Role of AI in Customer Service: A Comprehensive Look
Katrin Kamp
7 min read
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![6 Signs That Your Employees are Disengaged](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/uncategorised/Stay-or-leave-a-CC2x.png)
Employee Engagement
6 Signs That Your Employees are Disengaged
Twan de Leijer
5 min read
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