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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

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Burnout: An Executive Syndrome or a Strategic Priority?

Jutta Handlanger May 07, 2024 6 min read

Employee Engagement

Combatting Burnout: Optimize Occupancy with the Right WFM Solution

Barbara Jeandeau Apr 30, 2024 10 min read

Employee Engagement

Why your employees suffer from call center burnout and what you can do about it

Chris Dealy Apr 24, 2024 9 min read

Employee Engagement

The role of AI in a people-centric company

Chris Dealy Mar 26, 2024 9 min read

Forecasting

Understanding AI-driven Forecasting: A Look Inside injixo Forecast

Isabel Lim Mar 19, 2024 6 min read

WFM Strategy

AI in Workforce Management: Separating Fact from Fiction

Chris Dealy Mar 12, 2024 5 min read

Employee Engagement

Remote workforce management

Chris Dealy Dec 11, 2023 3 min read

WFM Strategy

What is contact center workforce management?

Chris Dealy Dec 04, 2023 5 min read

Intraday Management

Unlock Success: Master Adherence and Conformance in Your Call Center

Charles Watson Oct 13, 2023 5 min read

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Welcome to the injixo Blog

Burnout: An Executive Syndrome or a Strategic Priority?

Combatting Burnout: Optimize Occupancy with the Right WFM Solution

Why your employees suffer from call center burnout and what you can do about it

The role of AI in a people-centric company

Understanding AI-driven Forecasting: A Look Inside injixo Forecast

AI in Workforce Management: Separating Fact from Fiction

Remote workforce management

What is contact center workforce management?

Unlock Success: Master Adherence and Conformance in Your Call Center

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