Welcome to the injixo Blog
A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.
Forecasting
Call center forecasting: 10 mistakes that damage your forecast accuracy
Brad Cleveland
5
min read
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Employee Engagement
How to Increase Employee Net Promoter Score (eNPS) in Your Call Center
Darren Deehan
6
min read
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Employee Engagement
The gig economy, call centers, and WFM: part one
Chris Dealy
5
min read
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Employee Engagement
The gig economy, call centers, and WFM: part two
Chris Dealy
6
min read
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Employee Engagement
Call center attrition: why do staff leave - or stay?
Chris Dealy
5
min read
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Operations Management
Peak season planning: proven solutions to painful problems
Charles Watson
11
min read
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Operations Management
Improve the Customer Service Experience with Journey Maps
Annette Franz
4
min read
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WFM Strategy
How to set the right service level goal in your call center
Charles Watson
4
min read
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WFM Strategy
5 focus points to optimize omnichannel customer experience
Carolyn Blunt
4
min read
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Forecasting
Occupancy, utilization, productivity: what’s the difference?
Chris Dealy
1
min read
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