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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.
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Forecasting
Understanding AI-driven Forecasting: A Look Inside injixo Forecast
Isabel Lim
6 min read
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WFM Strategy
AI in Workforce Management: Separating Fact from Fiction
Chris Dealy
5 min read
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Intraday Management
Unlock Success: Master Adherence and Conformance in Your Call Center
Charles Watson
5 min read
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WFM Strategy
WFM ROI: how workforce management software pays for itself
Chris Dealy
5 min read
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Spreadsheet Planning
The Best Way to Use Excel for Workforce Planning
Charles Watson
6 min read
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Scheduling
The Art of Call Center Scheduling: a Balancing Act
Charles Watson
6 min read
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Employee Engagement
AI in the Contact Center: Can it Spark Joy for Your Employees?
Kerstin Geßner
5 min read
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