Welcome to the injixo Blog
A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.
How to Apply Erlang C in Call Center Planning with Excel
Why CSAT is more important than all other metrics combined
How to Keep Your Remote Agents Happy and Motivated
How to Balance Business, Agent & Customer Needs as a Planner
How to Increase Forecast Accuracy: Solutions for Advanced Planners
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