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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

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Scheduling

The Art of Call Center Scheduling: a Balancing Act

Charles Watson Jul 19, 2023 6 min read

Employee Engagement

AI in the Contact Center: Can it Spark Joy for Your Employees?

Kerstin Geßner Jul 11, 2023 5 min read

Operations Management

The Role of AI in Customer Service: A Comprehensive Look

Katrin Kamp Jun 28, 2023 7 min read

Employee Engagement

6 Signs That Your Employees are Disengaged

Twan de Leijer Jun 27, 2023 5 min read

Scheduling

How to successfully manage agent vacations in a call center

Charles Watson Jun 19, 2023 5 min read

Intraday Management

Think real-time management and intraday management are the same thing? Think again.

Charles Watson Jun 13, 2023 6 min read

Scheduling

Traditional time-off management sucks

injixo May 24, 2023 3 min read

WFM Strategy

Continuous Improvement as a Model for WFM Success Pt 2: The How

Todd Gladden May 01, 2023 8 min read

WFM Strategy

What is workforce engagement management (WEM)?

Craig Hunter Apr 17, 2023 3 min read

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Welcome to the injixo Blog

The Art of Call Center Scheduling: a Balancing Act

AI in the Contact Center: Can it Spark Joy for Your Employees?

The Role of AI in Customer Service: A Comprehensive Look

6 Signs That Your Employees are Disengaged

How to successfully manage agent vacations in a call center

Think real-time management and intraday management are the same thing? Think again.

Traditional time-off management sucks

Continuous Improvement as a Model for WFM Success Pt 2: The How

What is workforce engagement management (WEM)?

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