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Welcome to injixo Blog
Explore the latest insights from WFM and contact center experts. Learn ways to make your team and customers happier through better workforce management.
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Annette Franz
Carolyn Blunt
Cayley Muir
Charles Watson
Chris Dealy
Chris Rainsforth
Craig Hunter
Darren Deehan
Dhruv Mehta
injixo
Jenny Dempsey
John Bhairoo
John Casey
Joshua Heffner
Juliet Rizek
Lara Klinkenberg
Maggie Klenke
Manus Savage
Marén Römisch
Mike Aoki
Peter Massey
Scott Zaleski
Shane Corey
Twan de Leijer
Will Boswell
Operations Management
5 Main Tactics to Improve Contact Center Service Level (Part 2)
Lara Klinkenberg
7
min read
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Operations Management
5 Main Tactics to Improve Contact Center Service Level (Part 1)
Lara Klinkenberg
4
min read
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Forecasting
The Must-Haves When Choosing Your Next Forecasting Technology
Juliet Rizek
5
min read
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WFM Strategy
Occupancy in Contact Centers: Definition, Impact, & Management
Charles Watson
8
min read
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News
injixo launches new WFM plans: Essential WFM, Advanced WFM, and Enterprise WFM
injixo
3
min read
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WFM Strategy
Workforce Management: The Most Exciting Trends for 2020
Marén Römisch
6
min read
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