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Annette Franz Brad Cleveland Carolyn Blunt Cayley Muir Charles Watson Chris Dealy Chris Rainsforth Craig Hunter Danielle Champion Darren Deehan Dean Couchman Dhruv Mehta Graeme Gabriel Ikechukwu Nnabeze injixo Jenny Dempsey John Bhairoo John Casey Joshua Heffner Juliet Rizek Lara Klinkenberg Maggie Klenke Manus Savage Marén Römisch Michael Lambarena Mike Aoki Ole Klinge Peter Massey Scott Zaleski Shane Corey Twan de Leijer Will Boswell

Employee Engagement

How a WFM Tool Will Help You Significantly Lower Agent Attrition

Lara Klinkenberg Jun 09, 2020 9 min read

The Ultimate Guide to Improve Employee Engagement in the Contact Center

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Employee Engagement

How to Stop Agent Attrition: 8 Crucial Tips You Need to Know

Lara Klinkenberg May 29, 2020 17 min read

Scheduling

10 Creative Scheduling Approaches to Reduce Overstaffing and Understaffing

Brad Cleveland May 27, 2020 4 min read

Scheduling

The Planner’s Dilemma: How to Schedule Meetings, Training and Coaching

injixo May 14, 2020 4 min read

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WFM Strategy

How to Implement a WFM Tool: 9 Key Questions and Answers

Ole Klinge May 13, 2020 8 min read

WFM Strategy

How to Convince Senior Management It’s Time for a WFM Tool

Manus Savage May 11, 2020 4 min read

Intraday Management

How to Interpret Real-Time Reports Correctly

Brad Cleveland Apr 22, 2020 4 min read

Employee Engagement

How to Manage Shrinkage: Solutions for Advanced Planners

Charles Watson Apr 21, 2020 8 min read

WFM Strategy

Faux Cloud, Hybrids, True Cloud - What is the Best WFM Solution?

Marén Römisch Apr 16, 2020 7 min read

Employee Engagement

The WFM Software Features You Need to Drive Employee Engagement

Twan de Leijer Apr 14, 2020 4 min read

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Welcome to the injixo Blog

How a WFM Tool Will Help You Significantly Lower Agent Attrition

The Ultimate Guide to Improve Employee Engagement in the Contact Center

How to Stop Agent Attrition: 8 Crucial Tips You Need to Know

10 Creative Scheduling Approaches to Reduce Overstaffing and Understaffing

The Planner’s Dilemma: How to Schedule Meetings, Training and Coaching

Take your WFM to the next level

How to Implement a WFM Tool: 9 Key Questions and Answers

How to Convince Senior Management It’s Time for a WFM Tool

How to Interpret Real-Time Reports Correctly

How to Manage Shrinkage: Solutions for Advanced Planners

Faux Cloud, Hybrids, True Cloud - What is the Best WFM Solution?

The WFM Software Features You Need to Drive Employee Engagement

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Welcome to the injixo Blog

How a WFM Tool Will Help You Significantly Lower Agent Attrition

The Ultimate Guide to Improve Employee Engagement in the Contact Center

How to Stop Agent Attrition: 8 Crucial Tips You Need to Know

10 Creative Scheduling Approaches to Reduce Overstaffing and Understaffing

The Planner’s Dilemma: How to Schedule Meetings, Training and Coaching

Take your WFM to the next level

How to Implement a WFM Tool: 9 Key Questions and Answers

How to Convince Senior Management It’s Time for a WFM Tool

How to Interpret Real-Time Reports Correctly

How to Manage Shrinkage: Solutions for Advanced Planners

Faux Cloud, Hybrids, True Cloud - What is the Best WFM Solution?

The WFM Software Features You Need to Drive Employee Engagement

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