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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

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WFM Strategy

What is workforce engagement management (WEM)?

Craig Hunter Apr 17, 2023 3 min read

WFM Strategy

Continuous Improvement as a Model for WFM Success Pt 1: The Why & The What

Todd Gladden Apr 03, 2023 4 min read

Scheduling

7 tips for transitioning from fixed shifts to optimized schedules

Chris Dealy Mar 27, 2023 4 min read

Operations Management

"Channeling" the Best Channel Strategy for Your Contact Center

Charles Watson Mar 08, 2023 6 min read

WFM Strategy

Call center planner careers, succession plans & recruitment

Charles Watson Mar 03, 2023 5 min read

WFM Strategy

Contact center outsourcers: 7 strategies for WFM success

Chris Dealy Mar 03, 2023 6 min read

WFM Strategy

What does a top-performing contact center workforce planner look like?

Stuart Baker Feb 21, 2023 4 min read

Employee Engagement

The flexibility your agents really need and how to plan for it

Charles Watson Feb 20, 2023 4 min read

Intraday Management

How the best contact centers approach real time management

Charles Watson Jan 25, 2023 7 min read

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Welcome to the injixo Blog

What is workforce engagement management (WEM)?

Continuous Improvement as a Model for WFM Success Pt 1: The Why & The What

7 tips for transitioning from fixed shifts to optimized schedules

"Channeling" the Best Channel Strategy for Your Contact Center

Call center planner careers, succession plans & recruitment

Contact center outsourcers: 7 strategies for WFM success

What does a top-performing contact center workforce planner look like?

The flexibility your agents really need and how to plan for it

How the best contact centers approach real time management

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