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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

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How to Increase Forecast Accuracy: Solutions for Advanced Planners
Forecasting

How to Increase Forecast Accuracy: Solutions for Advanced Planners

Brad Cleveland 5 min read
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How WFM Software Improves Your Top KPIs
WFM Strategy

How WFM Software Improves Your Top KPIs

Juliet Rizek 9 min read
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How to Reduce AHT and Maintain Customer Satisfaction
Operations Management

How to Reduce AHT and Maintain Customer Satisfaction

Charles Watson 4 min read
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How a WFM Tool Will Help You Significantly Lower Agent Attrition
Employee Engagement

How a WFM Tool Will Help You Significantly Lower Agent Attrition

Lara Klinkenberg 9 min read
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jixo Compilation

The Ultimate Guide to Improve Employee Engagement in the Contact Center

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9 Ways to Reduce Turnover Among Call Center Agents
Employee Engagement

9 Ways to Reduce Turnover Among Call Center Agents

Lara Klinkenberg 9 min read
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10 Creative Scheduling Approaches to Reduce Overstaffing and Understaffing
Scheduling

10 Creative Scheduling Approaches to Reduce Overstaffing and Understaffing

Brad Cleveland 4 min read
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Scheduling Meetings, Training, and Coaching: A Planning Dilemma
Scheduling

Scheduling Meetings, Training, and Coaching: A Planning Dilemma

injixo 4 min read
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How to Implement a WFM Tool: 9 Key Questions and Answers
WFM Strategy

How to Implement a WFM Tool: 9 Key Questions and Answers

Ole Klinge 8 min read
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How to Convince Senior Management It’s Time for a WFM Tool
WFM Strategy

How to Convince Senior Management It’s Time for a WFM Tool

Manus Savage 4 min read
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How to Interpret Real-Time Reports Correctly
Intraday Management

How to Interpret Real-Time Reports Correctly

Brad Cleveland 4 min read
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