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Annette Franz Brad Cleveland Carolyn Blunt Cayley Muir Charles Watson Chris Dealy Chris Rainsforth Craig Hunter Danielle Champion Darren Deehan Dean Couchman Dhruv Mehta injixo Jenny Dempsey John Bhairoo John Casey Joshua Heffner Juliet Rizek Lara Klinkenberg Maggie Klenke Manus Savage Marén Römisch Mike Aoki Ole Klinge Peter Massey Scott Zaleski Shane Corey Twan de Leijer Will Boswell

Human Agents vs. Chatbots: How to Best Integrate the Skill Sets of Both in Your Contact Center

WFM Strategy

Human Agents vs. Chatbots: How to Best Integrate the Skill Sets of Both in Your Contact Center

Dhruv Mehta Mar 25, 2020 6 min read

Coronavirus: How to Deal with High Call Volumes at Your Contact Center

WFM Strategy

Coronavirus: How to Deal with High Call Volumes at Your Contact Center

Juliet Rizek Mar 20, 2020 7 min read

Cost Reduction in Contact Centers: Why WFM Tools Are Essential

Scheduling

Cost Reduction in Contact Centers: Why WFM Tools Are Essential

Charles Watson Mar 20, 2020 6 min read

6 Signs That Your Employees are Disengaged

Employee Engagement

6 Signs That Your Employees are Disengaged

Twan de Leijer Mar 17, 2020 5 min read

Top 5 WFM Tool Features to Boost Schedule Efficiency

Workforce Management

Top 5 WFM Tool Features to Boost Schedule Efficiency

Marén Römisch Feb 25, 2020 5 min read

5 Main Tactics to Improve Contact Center Service Level (Part 2)

Operations Management

5 Main Tactics to Improve Contact Center Service Level (Part 2)

Lara Klinkenberg Feb 20, 2020 7 min read

5 Main Tactics to Improve Contact Center Service Level (Part 1)

Operations Management

5 Main Tactics to Improve Contact Center Service Level (Part 1)

Lara Klinkenberg Feb 18, 2020 4 min read

The Must-Haves When Choosing Your Next Forecasting Technology

Forecasting

The Must-Haves When Choosing Your Next Forecasting Technology

Juliet Rizek Feb 11, 2020 5 min read

Occupancy in Contact Centers: Definition, Impact, & Management

WFM Strategy

Occupancy in Contact Centers: Definition, Impact, & Management

Charles Watson Feb 06, 2020 8 min read

injixo launches new WFM plans: Essential WFM, Advanced WFM, and Enterprise WFM

News

injixo launches new WFM plans: Essential WFM, Advanced WFM, and Enterprise WFM

injixo Feb 05, 2020 3 min read

Workforce Management: The Most Exciting Trends for 2020

WFM Strategy

Workforce Management: The Most Exciting Trends for 2020

Marén Römisch Feb 04, 2020 6 min read

Planning for Asynchronous Chat in the Contact Center

WFM Strategy

Planning for Asynchronous Chat in the Contact Center

Charles Watson Dec 11, 2019 7 min read

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