Welcome to the injixo Blog

A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

Filter by

Select a tag

Employee Engagement

How to Avoid High Absenteeism on Mondays in Your Call Center

Shane Corey Jan 31, 2017 4 min read

Operations Management

How to Successfully achieve Flexibility in your Contact Center

Charles Watson Jan 27, 2017 4 min read

Employee Engagement

8 Ways to Improve Call Centre Employee Engagement

Carolyn Blunt Dec 20, 2016 3 min read

Operations Management

Level up Coaching and Customer Service with Speech Analytics

Carolyn Blunt Dec 05, 2016 4 min read

Operations Management

The Secret to Call Center Budgeting

Charles Watson Nov 22, 2016 4 min read

Operations Management

5 focus areas for perfect contact centre performance

Carolyn Blunt Nov 07, 2016 8 min read

Operations Management

How Call Center data helps you improve operations

Charles Watson Oct 26, 2016 4 min read

WFM Strategy

Building a strong relationship between WFM and Operations

Charles Watson Oct 12, 2016 4 min read

Scheduling

How to manage a volatile workload by being smart with flexibility

Chris Rainsforth Sep 28, 2016 4 min read

14 15 16 17 18

Welcome to the injixo Blog

How to Avoid High Absenteeism on Mondays in Your Call Center

How to Successfully achieve Flexibility in your Contact Center

8 Ways to Improve Call Centre Employee Engagement

Level up Coaching and Customer Service with Speech Analytics

The Secret to Call Center Budgeting

5 focus areas for perfect contact centre performance

How Call Center data helps you improve operations

Building a strong relationship between WFM and Operations

How to manage a volatile workload by being smart with flexibility

Never miss a post

Most popular