Welcome to the injixo Blog

A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

Utilizing slant schedules for improved efficiency
Scheduling

Utilizing slant schedules for improved efficiency

Joshua Heffner 1 min read
Read more ...
12 13 14 15 16

Most popular

Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload
Call Center Forecasting Methods Part 1: How to Forecast Workload
Read more ...
Occupancy in Contact Centers: Definition, Impact, & Management
Occupancy in Contact Centers: Definition, Impact, & Management
Read more ...
How to Apply Erlang C in Call Center Planning with Excel
How to Apply Erlang C in Call Center Planning with Excel
Read more ...
Occupancy, utilization, productivity: what’s the difference?
Occupancy, utilization, productivity: what’s the difference?
Read more ...