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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.
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![How to Improve Employee Engagement with Creative Scheduling Strategies](https://blog.injixo.com/hubfs/raw_assets/public/injixo-theme/images/blog/featured-image-placeholder.png)
Employee Engagement
How to Improve Employee Engagement with Creative Scheduling Strategies
Darren Deehan
5 min read
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![Three Top Tips to Improve your Real-Time Adherence Battle Plan](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/en/2016-08-16/three-top-tips-to-improve-your-real-time-adherence-battle-plan.png)
Intraday Management
Three Top Tips to Improve your Real-Time Adherence Battle Plan
Charles Watson
3 min read
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![Your call center forecast is probably missing this critical factor](https://blog.injixo.com/hubfs/raw_assets/public/injixo-theme/images/blog/featured-image-placeholder.png)
Forecasting
Your call center forecast is probably missing this critical factor
Charles Watson
4 min read
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![10 Daily Habits of Successful Workforce Planners - Part 2/2](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/en/2016-06-13/10-daily-habits-of-successful-workforce-planners.png)
WFM Strategy
10 Daily Habits of Successful Workforce Planners - Part 2/2
Chris Dealy
2 min read
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![10 Daily Habits of Successful Workforce Planners - Part 1/2](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/en/2016-06-13/10-daily-habits-of-successful-workforce-planners.png)
WFM Strategy
10 Daily Habits of Successful Workforce Planners - Part 1/2
Chris Dealy
2 min read
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![Is Customer Obsession a double edged sword?](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/en/2016-05-31/is-customer-obsession-a-double-edged-sword.png)
Operations Management
Is Customer Obsession a double edged sword?
Carolyn Blunt
3 min read
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![How to Get the External Data Right for Workforce Management](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/en/2016-05-19/2017-05-16-how-to-get-the-external-data-right-for-wfm%20(1).png)
Forecasting
How to Get the External Data Right for Workforce Management
Maggie Klenke
8 min read
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![Reduce Agent Cost by Properly Managing Lost Time, Shrinkage & Idle Time](https://blog.injixo.com/hubfs/raw_assets/public/injixo-theme/images/blog/featured-image-placeholder.png)
Employee Engagement
Reduce Agent Cost by Properly Managing Lost Time, Shrinkage & Idle Time
Charles Watson
4 min read
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![Rise Above the Average: The Importance of Measuring Variability](https://blog.injixo.com/hubfs/raw_assets/public/injixo-theme/images/blog/featured-image-placeholder.png)
Forecasting
Rise Above the Average: The Importance of Measuring Variability
Maggie Klenke
5 min read
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