Welcome to the injixo Blog

A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

Is Customer Obsession a double edged sword?
Operations Management

Is Customer Obsession a double edged sword?

Carolyn Blunt 3 min read
Read more ...
How to Get the External Data Right for Workforce Management
Forecasting

How to Get the External Data Right for Workforce Management

Maggie Klenke 8 min read
Read more ...
Reduce Agent Cost by Properly Managing Lost Time, Shrinkage & Idle Time
Employee Engagement

Reduce Agent Cost by Properly Managing Lost Time, Shrinkage & Idle Time

Charles Watson 4 min read
Read more ...
Rise Above the Average: The Importance of Measuring Variability
Forecasting

Rise Above the Average: The Importance of Measuring Variability

Maggie Klenke 5 min read
Read more ...
How do I control absenteeism in my contact center?
Employee Engagement

How do I control absenteeism in my contact center?

Maggie Klenke 5 min read
Read more ...
Call Center Scheduling Best Practices: 8 Mistakes to Avoid
Scheduling

Call Center Scheduling Best Practices: 8 Mistakes to Avoid

Chris Dealy 9 min read
Read more ...
How can I reduce idle time in my call centre?
WFM Strategy

How can I reduce idle time in my call centre?

Darren Deehan 2 min read
Read more ...
Utilizing slant schedules for improved efficiency
Scheduling

Utilizing slant schedules for improved efficiency

Joshua Heffner 1 min read
Read more ...
12 13 14 15 16

Most popular

Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload
Call Center Forecasting Methods Part 1: How to Forecast Workload
Read more ...
Occupancy, utilization, productivity: what’s the difference?
Occupancy, utilization, productivity: what’s the difference?
Read more ...
Occupancy in Contact Centers: Definition, Impact, & Management
Occupancy in Contact Centers: Definition, Impact, & Management
Read more ...
How to Apply Erlang C in Call Center Planning with Excel
How to Apply Erlang C in Call Center Planning with Excel
Read more ...