Welcome to the injixo Blog
A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.
Filter by
Select a tag
Operations Management
Is Customer Obsession a double edged sword?
Carolyn Blunt
3 min read
Read more ...
Forecasting
How to Get the External Data Right for Workforce Management
Maggie Klenke
8 min read
Read more ...
Employee Engagement
Reduce Agent Cost by Properly Managing Lost Time, Shrinkage & Idle Time
Charles Watson
4 min read
Read more ...
Forecasting
Rise Above the Average: The Importance of Measuring Variability
Maggie Klenke
5 min read
Read more ...
Employee Engagement
How do I control absenteeism in my contact center?
Maggie Klenke
5 min read
Read more ...
Scheduling
Call Center Scheduling Best Practices: 8 Mistakes to Avoid
Chris Dealy
9 min read
Read more ...
Scheduling
Utilizing slant schedules for improved efficiency
Joshua Heffner
1 min read
Read more ...