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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

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Operations Management

Occupancy, utilization, productivity: what’s the difference?

Chris Dealy Aug 17, 2022 2 min read

Forecasting

Average handling time: 11 dos and don'ts

Chris Dealy Aug 03, 2022 3 min read

Employee Engagement

9 Tips for Surviving the Great Resignation

Chris Dealy Jun 20, 2022 7 min read

WFM Strategy

How long does it take to set up a WFM system?

Chris Dealy May 30, 2022 2 min read

Operations Management

Pandemic, Inflation, War: Coping with High Contact Center Volumes

Chris Dealy May 23, 2022 7 min read

WFM Strategy

What have AI and automation got to do with WFM?

Chris Dealy May 17, 2022 2 min read

WFM Strategy

WFM system Integrations and why they matter

Michael Lambarena Mar 29, 2022 3 min read

Operations Management

Best Practices to Improve Your Omnichannel Customer Service

Maggie Klenke Jul 06, 2021 5 min read

WFM Strategy

8 WFM Reporting & Analysis Mistakes You Can't Afford to Make

Chris Dealy Jun 08, 2021 12 min read

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Welcome to the injixo Blog

Occupancy, utilization, productivity: what’s the difference?

Average handling time: 11 dos and don'ts

9 Tips for Surviving the Great Resignation

How long does it take to set up a WFM system?

Pandemic, Inflation, War: Coping with High Contact Center Volumes

What have AI and automation got to do with WFM?

WFM system Integrations and why they matter

Best Practices to Improve Your Omnichannel Customer Service

8 WFM Reporting & Analysis Mistakes You Can't Afford to Make

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