Welcome to the injixo Blog
A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.
Employee Engagement
How to Keep Your Remote Agents Happy and Motivated
Ikechukwu Nnabeze
3
min read
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WFM Strategy
How to Balance Business, Agent & Customer Needs as a Planner
Juliet Rizek
7
min read
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Forecasting
How to Reduce AHT and Maintain Customer Satisfaction
Charles Watson
3
min read
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Employee Engagement
How a WFM Tool Will Help You Significantly Lower Agent Attrition
Lara Klinkenberg
9
min read
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The Ultimate Guide to Improve Employee Engagement in the Contact Center
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Employee Engagement
9 Ways to Reduce Turnover Among Call Center Agents
Lara Klinkenberg
9
min read
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Scheduling
10 Creative Scheduling Approaches to Reduce Overstaffing and Understaffing
Brad Cleveland
4
min read
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Scheduling
Scheduling Meetings, Training, and Coaching: A Planning Dilemma
injixo
4
min read
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WFM Strategy
How to Implement a WFM Tool: 9 Key Questions and Answers
Ole Klinge
7
min read
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WFM Strategy
How to Convince Senior Management It’s Time for a WFM Tool
Manus Savage
4
min read
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