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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.
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![Contact center outsourcers: 7 strategies for WFM success](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/uncategorised/outsourcing%20sauce.png)
WFM Strategy
Contact center outsourcers: 7 strategies for WFM success
Chris Dealy
7 min read
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![What does a top-performing contact center workforce planner look like?](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/en/What%20Does%20a%20High-Performing%20Contact%20Center%20Resource%20Planner%20Look%20Like/Blog-What%20Does%20a%20High-Performing%20Contact%20Center%20Resource%20Planner%20Look%20Like.png)
WFM Strategy
What does a top-performing contact center workforce planner look like?
Stuart Baker
4 min read
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![The flexibility your agents really need and how to plan for it](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/en/The%20Flexibility%20your%20Agents%20really%20Need%20and%20How%20to%20Plan%20for%20it/Blog-The%20Flexibility%20your%20Agents%20really%20Need%20and%20How%20to%20Plan%20for%20it-1.png)
Employee Engagement
The flexibility your agents really need and how to plan for it
Charles Watson
4 min read
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![How the best contact centers approach real time management](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/en/How%20the%20Best%20Contact%20Centers%20Approach%20Real-Time%20Ma/How%20the%20Best%20Contact%20Centers%20Approach%20Real-Time%20Management-Blog-Hero.png)
Intraday Management
How the best contact centers approach real time management
Charles Watson
7 min read
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![Call center forecasting: 10 mistakes that damage your forecast accuracy](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/uncategorised/hit%20the%20bulls%20eye.png)
Forecasting
Call center forecasting: 10 mistakes that damage your forecast accuracy
Brad Cleveland
5 min read
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![How to Increase Employee Net Promoter Score (eNPS) in Your Call Center](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/uncategorised/injixo-blog-how-to-upgrade-employee-net-promoter-score-in-your-contact-centre.png)
Employee Engagement
How to Increase Employee Net Promoter Score (eNPS) in Your Call Center
Darren Deehan
6 min read
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![The gig economy, call centers, and WFM: part one](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/en/Uncategorised/Blogpost-gig-economy-part1.png)
Employee Engagement
The gig economy, call centers, and WFM: part one
Chris Dealy
5 min read
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![The gig economy, call centers, and WFM: part two](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/en/Uncategorised/Blogpost-gig-economy-part2.png)
Employee Engagement
The gig economy, call centers, and WFM: part two
Chris Dealy
6 min read
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![Call center attrition: why do staff leave - or stay?](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/uncategorised/Stay-or-leave-a-CC2x.png)
Employee Engagement
Call center attrition: why do staff leave - or stay?
Chris Dealy
6 min read
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