LONDON – May 25th, 2017 – injixo Workforce Management from InVision AG is again voted by Call Center Helper readers the Number 1 WFM platform and wins 2nd place in the prestigious Call Centre Helper Contact Centre Software and Technology Award for a second successive year. injixo pioneered cloud WFM for contact centres in 2011 and it is used by hundreds of contact centres worldwide.
How do you measure the measurers? As contact centers leaders of workforce management and resource planning teams we know there is never a shortage of data at our fingertips. Most organizations are challenged when it comes to translating data into information and even more so when it comes to acting on that information.
One of the biggest impacts to the morale of your call center agents is the vacation planning process. There are a number of ways to do this. If you can imagine a method for allotting and scheduling vacation time, it’s probably being done somewhere. We’ll go through the methods a bit later on, but let me start out with why this is so critical.
How many steps does it take for your customer to reach the customer support team on your website? Depending on how many steps, they’ll eventually land on your customer “welcome mat”, eagerly knocking on the door with their questions.
SAN FRANCISCO – April 25, 2017 – injixo is proud to announce availability as one of Talkdesk’s launch partners for AppConnect, the first enterprise app store. Talkdesk, the world’s leading cloud-based contact center software announced AppConnect today at Opentalk, their annual thought leadership event in San Francisco.