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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.
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Operations Management
Occupancy, utilization, productivity: what’s the difference?
Chris Dealy
2 min read
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Operations Management
Pandemic, Inflation, War: Coping with High Contact Center Volumes
Chris Dealy
7 min read
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Operations Management
Best Practices to Improve Your Omnichannel Customer Service
Maggie Klenke
5 min read
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WFM Strategy
8 WFM Reporting & Analysis Mistakes You Can't Afford to Make
Chris Dealy
12 min read
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