injixo voted #1 WFM vendor by Call Centre Helper readers

injixo News May 25, 2017 3 min read

LONDON – May 25th, 2017 – injixo Workforce Management from InVision AG is again voted by Call Center Helper readers the Number 1 WFM platform and wins 2nd place in the prestigious Call Centre Helper Contact Centre Software and Technology Award for a second successive year. injixo pioneered cloud WFM for contact centres in 2011 and it is used by hundreds of contact centres worldwide.

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Managing and measuring a workforce management team

Cayley Muir Workforce Management May 22, 2017 4 min read

How do you measure the measurers? As contact centers leaders of workforce management and resource planning teams we know there is never a shortage of data at our fingertips. Most organizations are challenged when it comes to translating data into information and even more so when it comes to acting on that information.

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How to successfully schedule agent vacations in a call center

Charles Watson Workforce Management May 09, 2017 8 min read

One of the biggest impacts to the morale of your call center agents is the vacation planning process. There are a number of ways to do this. If you can imagine a method for allotting and scheduling vacation time, it’s probably being done somewhere. We’ll go through the methods a bit later on, but let me start out with why this is so critical.

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What contact centers need to consider for your online customer welcome mat

Jenny Dempsey Workforce Management May 04, 2017 6 min read

How many steps does it take for your customer to reach the customer support team on your website? Depending on how many steps, they’ll eventually land on your customer “welcome mat”, eagerly knocking on the door with their questions.

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injixo Joins Talkdesk's AppConnect as Launch Partner

injixo News Apr 27, 2017 3 min read

SAN FRANCISCO – April 25, 2017 – injixo is proud to announce availability as one of Talkdesk’s launch partners for AppConnect, the first enterprise app store. Talkdesk, the world’s leading cloud-based contact center software announced AppConnect today at Opentalk, their annual thought leadership event in San Francisco.

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