Welcome to the injixo Blog

A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

Filter by

Select a tag

Employee Engagement

The gig economy, call centers, and WFM: part two

Chris Dealy Dec 20, 2022 6 min read

Employee Engagement

Call center attrition: why do staff leave - or stay?

Chris Dealy Nov 25, 2022 6 min read

Operations Management

Peak season planning: proven solutions to painful problems

Charles Watson Nov 21, 2022 11 min read

Operations Management

Improve the Customer Service Experience with Journey Maps

Annette Franz Nov 03, 2022 4 min read

WFM Strategy

5 focus points to optimize omnichannel customer experience

Carolyn Blunt Nov 01, 2022 4 min read

WFM Strategy

How to set the right service level goal in your call center

Charles Watson Oct 19, 2022 4 min read

Operations Management

Occupancy, utilization, productivity: what’s the difference?

Chris Dealy Aug 17, 2022 3 min read

Forecasting

Average handling time: 11 dos and don'ts

Chris Dealy Aug 03, 2022 3 min read

Employee Engagement

9 Tips for Surviving the Great Resignation

Chris Dealy Jun 20, 2022 7 min read

3 4 5 6 7

Welcome to the injixo Blog

The gig economy, call centers, and WFM: part two

Call center attrition: why do staff leave - or stay?

Peak season planning: proven solutions to painful problems

Improve the Customer Service Experience with Journey Maps

5 focus points to optimize omnichannel customer experience

How to set the right service level goal in your call center

Occupancy, utilization, productivity: what’s the difference?

Average handling time: 11 dos and don'ts

9 Tips for Surviving the Great Resignation

Never miss a post

Most popular