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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

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Scheduling

Skills-based routing (SBR): get the gain without the pain!

Chris Dealy May 19, 2021 8 min read

Forecasting

Contact Center Forecasting Without Historical Data: 9 Top Tips

Chris Dealy May 11, 2021 5 min read

Spreadsheet Planning

9 Top Tips for Workforce Planning in Excel

Chris Dealy Feb 16, 2021 6 min read

Spreadsheet Planning

8 Signs That You've Outgrown Excel for Workforce Planning

Chris Dealy Feb 03, 2021 7 min read

Intraday Management

How to Introduce Adherence and Strengthen Employee Trust

Juliet Rizek Jan 19, 2021 5 min read

Spreadsheet Planning

8 FAQs about Contact Center Planning with Excel

injixo Sep 17, 2020 4 min read

Spreadsheet Planning

How to Apply Erlang C in Call Center Planning with Excel

Michael Lambarena Aug 19, 2020 3 min read

Operations Management

Why CSAT is more important than all other metrics combined

Graeme Gabriel Aug 04, 2020 3 min read

Employee Engagement

How to Keep Your Remote Agents Happy and Motivated

Ikechukwu Nnabeze Jul 15, 2020 3 min read

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Welcome to the injixo Blog

Skills-based routing (SBR): get the gain without the pain!

Contact Center Forecasting Without Historical Data: 9 Top Tips

9 Top Tips for Workforce Planning in Excel

8 Signs That You've Outgrown Excel for Workforce Planning

How to Introduce Adherence and Strengthen Employee Trust

8 FAQs about Contact Center Planning with Excel

How to Apply Erlang C in Call Center Planning with Excel

Why CSAT is more important than all other metrics combined

How to Keep Your Remote Agents Happy and Motivated

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