Welcome to the injixo Blog
A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.
Filter by
Select a tag

Scheduling
Skills-based routing (SBR): get the gain without the pain!
Chris Dealy
8 min read
Read more ...

Forecasting
Contact Center Forecasting Without Historical Data: 9 Top Tips
Chris Dealy
5 min read
Read more ...

Spreadsheet Planning
9 Top Tips for Workforce Planning in Excel
Chris Dealy
6 min read
Read more ...

Spreadsheet Planning
8 Signs That You've Outgrown Excel for Workforce Planning
Chris Dealy
7 min read
Read more ...

Intraday Management
How to Introduce Adherence and Strengthen Employee Trust
Juliet Rizek
5 min read
Read more ...

Spreadsheet Planning
8 FAQs about Contact Center Planning with Excel
injixo
4 min read
Read more ...

Spreadsheet Planning
How to Apply Erlang C in Call Center Planning with Excel
Michael Lambarena
3 min read
Read more ...

Operations Management
Why CSAT is more important than all other metrics combined
Graeme Gabriel
3 min read
Read more ...

Employee Engagement
How to Keep Your Remote Agents Happy and Motivated
Ikechukwu Nnabeze
3 min read
Read more ...