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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

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Operations Management

Peak season planning: proven solutions to painful problems

Charles Watson Nov 21, 2022 11 min read

Operations Management

Improve the Customer Service Experience with Journey Maps

Annette Franz Nov 03, 2022 4 min read

WFM Strategy

5 focus points to optimize omnichannel customer experience

Carolyn Blunt Nov 01, 2022 4 min read

WFM Strategy

How to set the right service level goal in your call center

Charles Watson Oct 19, 2022 4 min read

Operations Management

Occupancy, utilization, productivity: what’s the difference?

Chris Dealy Aug 17, 2022 3 min read

Forecasting

Average handling time: 11 dos and don'ts

Chris Dealy Aug 03, 2022 3 min read

Employee Engagement

9 Tips for Surviving the Great Resignation

Chris Dealy Jun 20, 2022 7 min read

WFM Strategy

How long does it take to set up a WFM system?

Chris Dealy May 30, 2022 2 min read

Operations Management

Pandemic, Inflation, War: Coping with High Contact Center Volumes

Chris Dealy May 23, 2022 7 min read

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Welcome to the injixo Blog

Peak season planning: proven solutions to painful problems

Improve the Customer Service Experience with Journey Maps

5 focus points to optimize omnichannel customer experience

How to set the right service level goal in your call center

Occupancy, utilization, productivity: what’s the difference?

Average handling time: 11 dos and don'ts

9 Tips for Surviving the Great Resignation

How long does it take to set up a WFM system?

Pandemic, Inflation, War: Coping with High Contact Center Volumes

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