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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

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WFM Strategy

What does a top-performing contact center workforce planner look like?

Stuart Baker Feb 21, 2023 4 min read

Employee Engagement

The flexibility your agents really need and how to plan for it

Charles Watson Feb 20, 2023 4 min read

Intraday Management

How the best contact centers approach real time management

Charles Watson Jan 25, 2023 7 min read

Forecasting

Call center forecasting: 10 mistakes that damage your forecast accuracy

Brad Cleveland Jan 24, 2023 5 min read

Employee Engagement

How to Increase Employee Net Promoter Score (eNPS) in Your Call Center

Darren Deehan Jan 19, 2023 6 min read

Employee Engagement

The gig economy, call centers, and WFM: part one

Chris Dealy Dec 20, 2022 5 min read

Employee Engagement

The gig economy, call centers, and WFM: part two

Chris Dealy Dec 20, 2022 6 min read

Employee Engagement

Call center attrition: why do staff leave - or stay?

Chris Dealy Nov 25, 2022 6 min read

Operations Management

Planning for peak season: proven solutions to painful problems

Charles Watson Nov 21, 2022 10 min read

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Welcome to the injixo Blog

What does a top-performing contact center workforce planner look like?

The flexibility your agents really need and how to plan for it

How the best contact centers approach real time management

Call center forecasting: 10 mistakes that damage your forecast accuracy

How to Increase Employee Net Promoter Score (eNPS) in Your Call Center

The gig economy, call centers, and WFM: part one

The gig economy, call centers, and WFM: part two

Call center attrition: why do staff leave - or stay?

Planning for peak season: proven solutions to painful problems

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