Welcome to the injixo Blog
A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.
Intraday Management
How to Interpret Real-Time Reports Correctly
Brad Cleveland
4
min read
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Employee Engagement
How to Manage Shrinkage: Solutions for Advanced Planners
Charles Watson
8
min read
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WFM Strategy
Faux Cloud, Hybrids, True Cloud - What is the Best WFM Solution?
Marén Römisch
7
min read
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Employee Engagement
The 6 WFM Software Features You Need to Drive Employee Engagement
Twan de Leijer
7
min read
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Scheduling
How to Offer Flexibility in Your Contact Center
Danielle Champion
3
min read
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Operations Management
Human Agents vs. Chatbots: How to Best Integrate the Skill Sets of Both in Your Contact Center
Dhruv Mehta
6
min read
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Scheduling
Cost Reduction in Contact Centers: Why WFM Tools Are Essential
Charles Watson
6
min read
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Employee Engagement
6 Signs That Your Employees are Disengaged
Twan de Leijer
4
min read
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Scheduling
Top 5 WFM Tool Features to Boost Schedule Efficiency
Marén Römisch
4
min read
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Operations Management
5 Main Tactics to Improve Contact Center Service Level (Part 2)
Lara Klinkenberg
6
min read
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Operations Management
5 Tactics to Improve Contact Center Service Level (Part 1)
Lara Klinkenberg
3
min read
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