Welcome to the injixo Blog
A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.
5 Tactics to Improve Contact Center Service Level (Part 1)
The Must-Haves When Choosing Your Next Forecasting Technology
Occupancy in Contact Centers: Definition, Impact, & Management
Workforce Management: The Most Exciting Trends for 2020
Planning for Asynchronous Chat in the Contact Center
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