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Explore the latest insights from WFM and contact center experts. Learn ways to make your team and customers happier through better workforce management.

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2019 Contact Center WFM Benchmark Study - powered by injixo
News

2019 Contact Center WFM Benchmark Study - powered by injixo

injixo 2 min read
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Join PlanCon: 2018’s Must-Attend Event for WFM Heroes
News

Join PlanCon: 2018’s Must-Attend Event for WFM Heroes

injixo 2 min read
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Contact Center Forecasting Fundamentals #3: Closing the Staffing Gap
Forecasting

Contact Center Forecasting Fundamentals #3: Closing the Staffing Gap

Charles Watson 10 min read
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Contact Center Forecasting Fundamentals #2: How to Master Workforce Forecasting
Forecasting

Contact Center Forecasting Fundamentals #2: How to Master Workforce Forecasting

Charles Watson 10 min read
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injixo top-voted WFM Software in the Call Centre Helper Awards 2018
News

injixo top-voted WFM Software in the Call Centre Helper Awards 2018

injixo 3 min read
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Contact Center Forecasting Fundamentals #1: How to Forecast Workload
Forecasting

Contact Center Forecasting Fundamentals #1: How to Forecast Workload

Charles Watson 12 min read
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How to Increase Employee Net Promoter Score (eNPS) in your contact centre with WFM
Employee Engagement

How to Increase Employee Net Promoter Score (eNPS) in your contact centre with WFM

Darren Deehan 5 min read
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How to Boost Employee Engagement in Your Contact Center with 2 Simple WFM Tactics
Employee Engagement

How to Boost Employee Engagement in Your Contact Center with 2 Simple WFM Tactics

Charles Watson 6 min read
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How to Set up a Workforce Management Strategy (for a World-Class Contact Center)
Workforce Management

How to Set up a Workforce Management Strategy (for a World-Class Contact Center)

Charles Watson 6 min read
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5 Myths About Contact Center Forecasting You Shouldn’t Fall for
Workforce Management

5 Myths About Contact Center Forecasting You Shouldn’t Fall for

Charles Watson 4 min read
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Do you have the right service level goal in your contact center?
Workforce Management

Do you have the right service level goal in your contact center?

Charles Watson 5 min read
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Contact Center Forecasting Fundamentals #1: How to Forecast Workload
Contact Center Forecasting Fundamentals #1: How to Forecast Workload
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How to Set up a Service Level Agreement (SLA) for Your Contact Center
How to Set up a Service Level Agreement (SLA) for Your Contact Center
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10 expert tips for a successful Workforce Management job interview
10 expert tips for a successful Workforce Management job interview
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Schedule Efficiency: Ways to Measure Success in Your Call Center
Schedule Efficiency: Ways to Measure Success in Your Call Center
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