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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

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WFM Strategy

Continuous Improvement as a Model for WFM Success Pt 1: The Why & The What

Todd Gladden Apr 03, 2023 4 min read

Scheduling

7 tips for transitioning from fixed shifts to optimized schedules

Chris Dealy Mar 27, 2023 4 min read

Operations Management

"Channeling" the Best Channel Strategy for Your Contact Center

Charles Watson Mar 08, 2023 6 min read

WFM Strategy

Call center planner careers, succession plans & recruitment

Charles Watson Mar 03, 2023 5 min read

WFM Strategy

Contact center outsourcers: 7 strategies for WFM success

Chris Dealy Mar 03, 2023 7 min read

WFM Strategy

What does a top-performing contact center workforce planner look like?

Stuart Baker Feb 21, 2023 4 min read

Employee Engagement

The flexibility your agents really need and how to plan for it

Charles Watson Feb 20, 2023 4 min read

Intraday Management

How the best contact centers approach real time management

Charles Watson Jan 25, 2023 7 min read

Forecasting

Call center forecasting: 10 mistakes that damage your forecast accuracy

Brad Cleveland Jan 24, 2023 5 min read

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Welcome to the injixo Blog

Continuous Improvement as a Model for WFM Success Pt 1: The Why & The What

7 tips for transitioning from fixed shifts to optimized schedules

"Channeling" the Best Channel Strategy for Your Contact Center

Call center planner careers, succession plans & recruitment

Contact center outsourcers: 7 strategies for WFM success

What does a top-performing contact center workforce planner look like?

The flexibility your agents really need and how to plan for it

How the best contact centers approach real time management

Call center forecasting: 10 mistakes that damage your forecast accuracy

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