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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

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Operations Management

The Role of AI in Customer Service: A Comprehensive Look

Katrin Kamp Jun 28, 2023 7 min read

Employee Engagement

6 Signs That Your Employees are Disengaged

Twan de Leijer Jun 27, 2023 5 min read

Scheduling

How to successfully manage agent vacations in a call center

Charles Watson Jun 19, 2023 5 min read

Intraday Management

Think real-time management and intraday management are the same thing? Think again.

Charles Watson Jun 13, 2023 6 min read

Scheduling

Traditional time-off management sucks

injixo May 24, 2023 3 min read

WFM Strategy

Continuous Improvement as a Model for WFM Success Pt 2: The How

Todd Gladden May 01, 2023 8 min read

WFM Strategy

What is workforce engagement management (WEM)?

Craig Hunter Apr 17, 2023 3 min read

WFM Strategy

Continuous Improvement as a Model for WFM Success Pt 1: The Why & The What

Todd Gladden Apr 03, 2023 4 min read

Scheduling

7 tips for transitioning from fixed shifts to optimized schedules

Chris Dealy Mar 27, 2023 4 min read

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Welcome to the injixo Blog

The Role of AI in Customer Service: A Comprehensive Look

6 Signs That Your Employees are Disengaged

How to successfully manage agent vacations in a call center

Think real-time management and intraday management are the same thing? Think again.

Traditional time-off management sucks

Continuous Improvement as a Model for WFM Success Pt 2: The How

What is workforce engagement management (WEM)?

Continuous Improvement as a Model for WFM Success Pt 1: The Why & The What

7 tips for transitioning from fixed shifts to optimized schedules

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