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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.
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![How to successfully manage agent vacations in a call center](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/en/2017-05-09/2017-05-09-how-to-successfully-schedule-agent-vacations-in-a-call-center.png)
Scheduling
How to successfully manage agent vacations in a call center
Charles Watson
5 min read
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![Think real-time management and intraday management are the same thing? Think again.](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/uncategorised/Blog-Real-time%20management%20and%20intraday%20management.png)
Intraday Management
Think real-time management and intraday management are the same thing? Think again.
Charles Watson
6 min read
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![Continuous Improvement as a Model for WFM Success Pt 2: The How](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/en/Continuous%20Improvement/Blog-continuous-improvement-part2.png)
WFM Strategy
Continuous Improvement as a Model for WFM Success Pt 2: The How
Todd Gladden
8 min read
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![Continuous Improvement as a Model for WFM Success Pt 1: The Why & The What](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/en/Continuous%20Improvement/Blog-continuous-improvement-part1.png)
WFM Strategy
Continuous Improvement as a Model for WFM Success Pt 1: The Why & The What
Todd Gladden
4 min read
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![7 tips for transitioning from fixed shifts to optimized schedules](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/uncategorised/Flexible_Schedules.png)
Scheduling
7 tips for transitioning from fixed shifts to optimized schedules
Chris Dealy
4 min read
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![](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/en/Channeling%20the%20Best%20Contact%20Strategy%20in%20Your%20Contact%20Center/Blog_Channeling%20the%20Best%20Contact%20Strategy%20in%20Your%20Contact%20Center.png)
Operations Management
"Channeling" the Best Channel Strategy for Your Contact Center
Charles Watson
6 min read
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![Call center planner careers, succession plans & recruitment](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/en/2017-01-13/2017-01-13-develop-a-strong-wfm-team-from-within-operations.png)
WFM Strategy
Call center planner careers, succession plans & recruitment
Charles Watson
5 min read
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