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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

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Forecasting

Call center forecasting: 10 mistakes that damage your forecast accuracy

Brad Cleveland Jan 24, 2023 5 min read

Employee Engagement

How to Increase Employee Net Promoter Score (eNPS) in Your Call Center

Darren Deehan Jan 19, 2023 6 min read

Employee Engagement

The gig economy, call centers, and WFM: part one

Chris Dealy Dec 20, 2022 5 min read

Employee Engagement

The gig economy, call centers, and WFM: part two

Chris Dealy Dec 20, 2022 6 min read

Employee Engagement

Call center attrition: why do staff leave - or stay?

Chris Dealy Nov 25, 2022 5 min read

Operations Management

Peak season planning: proven solutions to painful problems

Charles Watson Nov 21, 2022 11 min read

Operations Management

Improve the Customer Service Experience with Journey Maps

Annette Franz Nov 03, 2022 4 min read

WFM Strategy

How to set the right service level goal in your call center

Charles Watson Oct 19, 2022 4 min read

WFM Strategy

5 focus points to optimize omnichannel customer experience

Carolyn Blunt Oct 05, 2022 4 min read

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Welcome to the injixo Blog

Call center forecasting: 10 mistakes that damage your forecast accuracy

How to Increase Employee Net Promoter Score (eNPS) in Your Call Center

The gig economy, call centers, and WFM: part one

The gig economy, call centers, and WFM: part two

Call center attrition: why do staff leave - or stay?

Peak season planning: proven solutions to painful problems

Improve the Customer Service Experience with Journey Maps

How to set the right service level goal in your call center

5 focus points to optimize omnichannel customer experience

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