Welcome to the injixo Blog

A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

Filter by

Select a tag

WFM Strategy

What is contact center workforce management?

Chris Dealy Dec 04, 2023 5 min read

Intraday Management

Unlock Success: Master Adherence and Conformance in Your Call Center

Charles Watson Oct 13, 2023 5 min read

WFM Strategy

WFM ROI: how workforce management software pays for itself

Chris Dealy Aug 23, 2023 5 min read

Spreadsheet Planning

The Best Way to Use Excel for Workforce Planning

Charles Watson Aug 14, 2023 6 min read

Scheduling

The Art of Call Center Scheduling: a Balancing Act

Charles Watson Jul 19, 2023 6 min read

Employee Engagement

AI in the Contact Center: Can it Spark Joy for Your Employees?

Kerstin Geßner Jul 11, 2023 5 min read

Operations Management

The Role of AI in Customer Service: A Comprehensive Look

Katrin Kamp Jun 28, 2023 7 min read

Employee Engagement

6 Signs That Your Employees are Disengaged

Twan de Leijer Jun 27, 2023 5 min read

Scheduling

How to successfully manage agent vacations in a call center

Charles Watson Jun 19, 2023 5 min read

1 2 3 4 5

Welcome to the injixo Blog

What is contact center workforce management?

Unlock Success: Master Adherence and Conformance in Your Call Center

WFM ROI: how workforce management software pays for itself

The Best Way to Use Excel for Workforce Planning

The Art of Call Center Scheduling: a Balancing Act

AI in the Contact Center: Can it Spark Joy for Your Employees?

The Role of AI in Customer Service: A Comprehensive Look

6 Signs That Your Employees are Disengaged

How to successfully manage agent vacations in a call center

Never miss a post

Most popular