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Originally published on Aug 19, 2020, updated on Mar 11, 2021.
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The Ultimate Guide to Forecasting with Excel
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- An introduction to call center resource planning
- A wrap up of the workforce management cycle
- The fundamentals of call center forecasting
- The factors to consider for an accurate forecast
- The basics of forecasting in Excel
- How to build your spreadsheet forecasting model
- Other useful tips and best practices to get your forecast right