Welcome to the injixo Blog

A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

Why CSAT is more important than all other metrics combined
Operations Management

Why CSAT is more important than all other metrics combined

Graeme Gabriel 3 min read
Read more ...
How to Keep Your Remote Agents Happy and Motivated
Employee Engagement

How to Keep Your Remote Agents Happy and Motivated

Ikechukwu Nnabeze 3 min read
Read more ...
How to Balance Business, Agent & Customer Needs as a Planner
WFM Strategy

How to Balance Business, Agent & Customer Needs as a Planner

Juliet Rizek 7 min read
Read more ...
How WFM Software Improves Your Top KPIs
WFM Strategy

How WFM Software Improves Your Top KPIs

Juliet Rizek 9 min read
Read more ...
How to Reduce AHT and Maintain Customer Satisfaction
Forecasting

How to Reduce AHT and Maintain Customer Satisfaction

Charles Watson 3 min read
Read more ...
How a WFM Tool Will Help You Significantly Lower Agent Attrition
Employee Engagement

How a WFM Tool Will Help You Significantly Lower Agent Attrition

Lara Klinkenberg 9 min read
Read more ...
The Ultimate Guide to Improve Employee Engagement in the Contact Center
Employee Engagement

The Ultimate Guide to Improve Employee Engagement in the Contact Center

injixo 3 min read
Read more ...
9 Ways to Reduce Turnover Among Call Center Agents
Employee Engagement

9 Ways to Reduce Turnover Among Call Center Agents

Lara Klinkenberg 9 min read
Read more ...
10 Creative Scheduling Approaches to Reduce Overstaffing and Understaffing
Scheduling

10 Creative Scheduling Approaches to Reduce Overstaffing and Understaffing

Brad Cleveland 4 min read
Read more ...
5 6 7 8 9

Most popular

Occupancy, utilization, productivity: what’s the difference?
Occupancy, utilization, productivity: what’s the difference?
Read more ...
Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload
Call Center Forecasting Methods Part 1: How to Forecast Workload
Read more ...
The Best Way to Use Excel for Workforce Planning
The Best Way to Use Excel for Workforce Planning
Read more ...
Occupancy in Contact Centers: Definition, Impact, & Management
Occupancy in Contact Centers: Definition, Impact, & Management
Read more ...