Welcome to the injixo Blog
A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.
Forecasting
5 Myths About Contact Center Forecasting You Shouldn’t Fall for
Charles Watson
4
min read
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Forecasting
5 Mistakes that Affect your Contact Center Forecast Accuracy
Charles Watson
5
min read
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Employee Engagement
10 Powerful (and Low-Cost) Ways to Engage Your Contact Center Agents
Mike Aoki
1
min read
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WFM Strategy
Improve Your Service Level with These 10 WFM Technology Features
Charles Watson
5
min read
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WFM Strategy
Why you should never manage a contact center without WFM software
Charles Watson
6
min read
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WFM Strategy
Cloud Technology: 5 Reasons Why It Is Essential for Your Contact Center
Manus Savage
4
min read
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Scheduling
Schedule Efficiency: How to Measure Success in Your Contact Center
Charles Watson
6
min read
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WFM Strategy
How to create a successful WFM strategy in your contact center
Charles Watson
6
min read
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Intraday Management
How to Increase your Agents' Schedule Adherence by Applying Psychology
Scott Zaleski
7
min read
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Forecasting
Understanding what powers your contact center forecast
Craig Hunter
4
min read
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