Welcome to the injixo Blog
A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.
Filter by
Select a tag
Forecasting
How to Reduce AHT and Maintain Customer Satisfaction
Charles Watson
3 min read
Read more ...
Employee Engagement
How a WFM Tool Will Help You Significantly Lower Agent Attrition
Lara Klinkenberg
9 min read
Read more ...
Employee Engagement
The Ultimate Guide to Improve Employee Engagement in the Contact Center
injixo
3 min read
Read more ...
Employee Engagement
9 Ways to Reduce Turnover Among Call Center Agents
Lara Klinkenberg
9 min read
Read more ...
Scheduling
10 Creative Scheduling Approaches to Reduce Overstaffing and Understaffing
Brad Cleveland
4 min read
Read more ...
Scheduling
Scheduling Meetings, Training, and Coaching: A Planning Dilemma
injixo
4 min read
Read more ...
WFM Strategy
How to Implement a WFM Tool: 9 Key Questions and Answers
Ole Klinge
7 min read
Read more ...
WFM Strategy
How to Convince Senior Management It’s Time for a WFM Tool
Manus Savage
4 min read
Read more ...
Intraday Management
How to Interpret Real-Time Reports Correctly
Brad Cleveland
4 min read
Read more ...