Welcome to the injixo Blog
A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.
Employee Engagement
6 Signs That Your Employees are Disengaged
Twan de Leijer
4
min read
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Scheduling
Top 5 WFM Tool Features to Boost Schedule Efficiency
Marén Römisch
4
min read
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Operations Management
5 Main Tactics to Improve Contact Center Service Level (Part 2)
Lara Klinkenberg
6
min read
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Operations Management
5 Tactics to Improve Contact Center Service Level (Part 1)
Lara Klinkenberg
3
min read
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Forecasting
The Must-Haves When Choosing Your Next Forecasting Technology
Juliet Rizek
5
min read
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Operations Management
Occupancy in Contact Centers: Definition, Impact, & Management
Charles Watson
8
min read
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WFM Strategy
Workforce Management: The Most Exciting Trends for 2020
Marén Römisch
5
min read
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Forecasting
Planning for Asynchronous Chat in the Contact Center
Charles Watson
7
min read
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Forecasting
Forecasting Social Media for Your Contact Center
Charles Watson
6
min read
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Forecasting
What to Consider When Forecasting for Live Chat in Your Contact Center
Charles Watson
6
min read
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Forecasting
How to Include Call Center Shrinkage in Your Planning Process
Charles Watson
6
min read
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