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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.
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![How to Improve the First Contact of Customers with Your Customer Service](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/en/2017-05-04/2017-05-04-what-contact-centers-need-to-consider-for-your-online-customer-welcome-mat.png)
Operations Management
How to Improve the First Contact of Customers with Your Customer Service
Jenny Dempsey
3 min read
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![Employee Engagement: Successful Strategies & Common Pitfalls](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/en/2017-04-25/2017-04-25-employee-engagement-little-things-make-a-big-difference.png)
Employee Engagement
Employee Engagement: Successful Strategies & Common Pitfalls
Mike Aoki
4 min read
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![How to successfully manage Service Level in a B2B contact center](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/en/2017-04-18/2017-04-18-how-to-successfully-manage-service-level-in-a-b2b-contact-center.png)
WFM Strategy
How to successfully manage Service Level in a B2B contact center
Charles Watson
4 min read
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![When is the right time to abandon spreadsheets and adopt Workforce Management in a growing contact centre](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/en/2017-04-04/2017-04-04-when-is-the-right-time-to-abandon-spreadsheets-and-adopt-workforce-management-in-a-growing-contact-centre.png)
Spreadsheet Planning
When is the right time to abandon spreadsheets and adopt Workforce Management in a growing contact centre
John Casey
5 min read
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![Where does the customer journey begin in the contact center?](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/en/2017-03-29/2017-03-29-where-does-the-customer-journey-begin-in-the-contact-center.png)
Operations Management
Where does the customer journey begin in the contact center?
Jenny Dempsey
3 min read
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![Setting up a New Contact Center the Right Way](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/en/2017-03-15/2017-03-15-what-to-think-about-when-you-are-setting-up-a-new-contact-center.png)
Operations Management
Setting up a New Contact Center the Right Way
Charles Watson
4 min read
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![Seven steps to successfully change your Workforce Management solution](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/en/2017-03-08/2017-03-08-seven-steps-to-successfully-change-your-wfm-solution.png)
WFM Strategy
Seven steps to successfully change your Workforce Management solution
Will Boswell
7 min read
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![How to create a Call Center Forecast accuracy metric that works](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/en/2017-02-28/2017-02-27-how-to-create-a-call-center-forecast-accuracy-metric-that-works.png)
Forecasting
How to create a Call Center Forecast accuracy metric that works
Charles Watson
4 min read
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![Why is contact center change management important and how to do it](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/en/2017-02-06/17-01-31-Why-is-change-so-important.png)
Operations Management
Why is contact center change management important and how to do it
Charles Watson
4 min read
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