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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

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Operations Management

Setting up a New Contact Center the Right Way

Charles Watson Mar 15, 2017 4 min read

WFM Strategy

Seven steps to successfully change your Workforce Management solution

Will Boswell Mar 08, 2017 7 min read

Forecasting

How to create a Call Center Forecast accuracy metric that works

Charles Watson Feb 27, 2017 4 min read

Operations Management

Why is contact center change management important and how to do it

Charles Watson Feb 06, 2017 4 min read

Employee Engagement

How to Avoid High Absenteeism on Mondays in Your Call Center

Shane Corey Jan 31, 2017 4 min read

Operations Management

How to Successfully achieve Flexibility in your Contact Center

Charles Watson Jan 27, 2017 4 min read

Employee Engagement

8 Ways to Improve Call Centre Employee Engagement

Carolyn Blunt Dec 20, 2016 3 min read

Operations Management

Level up Coaching and Customer Service with Speech Analytics

Carolyn Blunt Dec 05, 2016 4 min read

Operations Management

The Secret to Call Center Budgeting

Charles Watson Nov 22, 2016 4 min read

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Welcome to the injixo Blog

Setting up a New Contact Center the Right Way

Seven steps to successfully change your Workforce Management solution

How to create a Call Center Forecast accuracy metric that works

Why is contact center change management important and how to do it

How to Avoid High Absenteeism on Mondays in Your Call Center

How to Successfully achieve Flexibility in your Contact Center

8 Ways to Improve Call Centre Employee Engagement

Level up Coaching and Customer Service with Speech Analytics

The Secret to Call Center Budgeting

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