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    Welcome to the injixo Blog

    A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

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    WFM Strategy Employee Engagement Operations Management Forecasting Scheduling Intraday Management Spreadsheet Planning
    How to Improve the First Contact of Customers with Your Customer Service
    Operations Management

    How to Improve the First Contact of Customers with Your Customer Service

    Jenny Dempsey 3 min read
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    Employee Engagement: Successful Strategies & Common Pitfalls
    Employee Engagement

    Employee Engagement: Successful Strategies & Common Pitfalls

    Mike Aoki 4 min read
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    How to successfully manage Service Level in a B2B contact center
    WFM Strategy

    How to successfully manage Service Level in a B2B contact center

    Charles Watson 4 min read
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    When is the right time to abandon spreadsheets and adopt Workforce Management in a growing contact centre
    Spreadsheet Planning

    When is the right time to abandon spreadsheets and adopt Workforce Management in a growing contact centre

    John Casey 5 min read
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    Where does the customer journey begin in the contact center?
    Operations Management

    Where does the customer journey begin in the contact center?

    Jenny Dempsey 3 min read
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    Setting up a New Contact Center the Right Way
    Operations Management

    Setting up a New Contact Center the Right Way

    Charles Watson 4 min read
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    Seven steps to successfully change your Workforce Management solution
    WFM Strategy

    Seven steps to successfully change your Workforce Management solution

    Will Boswell 7 min read
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    How to create a Call Center Forecast accuracy metric that works
    Forecasting

    How to create a Call Center Forecast accuracy metric that works

    Charles Watson 4 min read
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    Why is contact center change management important and how to do it
    Operations Management

    Why is contact center change management important and how to do it

    Charles Watson 4 min read
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