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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

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Employee Engagement

How to Avoid High Absenteeism on Mondays in Your Call Center

Shane Corey Jan 31, 2017 4 min read

Operations Management

How to Successfully achieve Flexibility in your Contact Center

Charles Watson Jan 27, 2017 4 min read

Employee Engagement

8 Ways to Improve Call Centre Employee Engagement

Carolyn Blunt Dec 20, 2016 3 min read

Operations Management

Level up Coaching and Customer Service with Speech Analytics

Carolyn Blunt Dec 05, 2016 4 min read

Operations Management

The Secret to Call Center Budgeting

Charles Watson Nov 22, 2016 4 min read

Operations Management

5 focus areas for perfect contact centre performance

Carolyn Blunt Nov 07, 2016 8 min read

Operations Management

How Call Center data helps you improve operations

Charles Watson Oct 26, 2016 4 min read

WFM Strategy

Building a strong relationship between WFM and Operations

Charles Watson Oct 12, 2016 4 min read

Scheduling

How to manage a volatile workload by being smart with flexibility

Chris Rainsforth Sep 28, 2016 4 min read

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Welcome to the injixo Blog

How to Avoid High Absenteeism on Mondays in Your Call Center

How to Successfully achieve Flexibility in your Contact Center

8 Ways to Improve Call Centre Employee Engagement

Level up Coaching and Customer Service with Speech Analytics

The Secret to Call Center Budgeting

5 focus areas for perfect contact centre performance

How Call Center data helps you improve operations

Building a strong relationship between WFM and Operations

How to manage a volatile workload by being smart with flexibility

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