Employee engagement at your call center matters. Your employees are the closest to your customers. Their voice on the call is also the voice of your brand. When they're happy, your customers have happy experiences. Still need more convincing about its importance?
No time to read the full article? Just download it as a PDF and read it offline, anytime, anywhere.
Here’s an infographic that gives you the stats on employee engagement:
Learn all about employee engagement. Read and download "The Ultimate Guide to Improve Employee Engagement in the Contact Center".
Did you find the article interesting and would like to share it with your colleagues? Download the article as a PDF.
Originally published on Sep 01, 2017, updated on Jun 09, 2020.
Download the free E-Book
Employee Engagement in the Contact Center
What you will learn:
- Employee engagement strategies that worked best for CCs
- What happy and engaged agents truly need
- How creative scheduling can impact engagement
- The reasons why agents leave or stay
- & much more!
