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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

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WFM Strategy

Improve Your Service Level with These 10 WFM Technology Features

Charles Watson Jan 09, 2018 5 min read

WFM Strategy

Why you should never manage a contact center without WFM software

Charles Watson Dec 13, 2017 6 min read

WFM Strategy

Cloud Technology: 5 Reasons Why It Is Essential for Your Contact Center

Manus Savage Nov 29, 2017 4 min read

Scheduling

Schedule Efficiency: How to Measure Success in Your Contact Center

Charles Watson Nov 15, 2017 6 min read

Forecasting

Call center planning for success

Charles Watson Oct 31, 2017 5 min read

WFM Strategy

How to create a successful WFM strategy in your contact center

Charles Watson Oct 18, 2017 6 min read

Intraday Management

How to Increase your Agents' Schedule Adherence by Applying Psychology

Scott Zaleski Oct 09, 2017 7 min read

Forecasting

Understanding what powers your contact center forecast

Craig Hunter Sep 19, 2017 4 min read

WFM Strategy

Contact centre planning - whose job is it anyway?

John Casey Sep 07, 2017 4 min read

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Welcome to the injixo Blog

Improve Your Service Level with These 10 WFM Technology Features

Why you should never manage a contact center without WFM software

Cloud Technology: 5 Reasons Why It Is Essential for Your Contact Center

Schedule Efficiency: How to Measure Success in Your Contact Center

Call center planning for success

How to create a successful WFM strategy in your contact center

How to Increase your Agents' Schedule Adherence by Applying Psychology

Understanding what powers your contact center forecast

Contact centre planning - whose job is it anyway?

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