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    Welcome to the injixo Blog

    A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

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    WFM Strategy Employee Engagement Operations Management Forecasting Scheduling Intraday Management Spreadsheet Planning
    Your Adherence Goal Might Harm Your Contact Center
    Intraday Management

    Your Adherence Goal Might Harm Your Contact Center

    Charles Watson 3 min read
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    How to Set up a Service Level Agreement (SLA) for Your Call Center
    Operations Management

    How to Set up a Service Level Agreement (SLA) for Your Call Center

    Charles Watson 9 min read
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    The Future of WFM in Contact Centers (Recorded Expert Keynotes)
    WFM Strategy

    The Future of WFM in Contact Centers (Recorded Expert Keynotes)

    injixo 1 min read
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    Nail Your Service Level by Manipulating Supply and Demand
    WFM Strategy

    Nail Your Service Level by Manipulating Supply and Demand

    Charles Watson 8 min read
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    Stabilize Service Levels During Busy Seasons by Avoiding these Planning Mistakes
    WFM Strategy

    Stabilize Service Levels During Busy Seasons by Avoiding these Planning Mistakes

    Charles Watson 5 min read
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    How to Take Advantage of Artificial Intelligence in Your Contact Center
    Operations Management

    How to Take Advantage of Artificial Intelligence in Your Contact Center

    Charles Watson 9 min read
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    2019 Contact Center WFM Benchmark Study - powered by injixo
    WFM Strategy

    2019 Contact Center WFM Benchmark Study - powered by injixo

    injixo 2 min read
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    Contact Center Forecasting Fundamentals Part 3: Closing the Staffing Gap
    Forecasting

    Contact Center Forecasting Fundamentals Part 3: Closing the Staffing Gap

    Charles Watson 12 min read
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    Contact Center Forecasting Fundamentals Part 2: How to Master Workforce Forecasting
    Forecasting

    Contact Center Forecasting Fundamentals Part 2: How to Master Workforce Forecasting

    Charles Watson 10 min read
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    Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload
    Call Center Forecasting Methods Part 1: How to Forecast Workload
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    Occupancy, utilization, productivity: what’s the difference?
    Occupancy, utilization, productivity: what’s the difference?
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    Occupancy in Contact Centers: Definition, Impact, & Management
    Occupancy in Contact Centers: Definition, Impact, & Management
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    How to Apply Erlang C in Call Center Planning with Excel
    How to Apply Erlang C in Call Center Planning with Excel
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