injixo announces today that it was again voted the Best Workforce Management (WFM) Solution in the Top 10 Contact Centre Software and Technology Awards 2018 by readers of Call Centre Helper.
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Respected for its independence and impartiality, the Call Centre Helper Awards are based on anonymous voting by contact centre professionals.
Nearly 4,000 people took part in the 2018 vote and vendors were excluded from the process, so the results are based purely on the experiences of real-life users of the products.
Here are a few comments by our voters:
- “It’s so simple to use, ROI has increased”
- “The help and support from the injixo team is great”
- “The new auto-forecast functionality is brilliant”
- “All-round amazing product”
- “We could not work without it.”
Some quick facts about injixo WFM
injixo AG is a subsidiary of InVision AG, a leader and well-established international player in the field of WFM solutions for over 20 years.
injixo pioneered cloud WFM for contact centres in 2011 and continues to innovate. This award confirms injixo’s position as front-runner in the WFM market and validates the company’s strategy of being the best in its specialised field.
injixo is a true cloud WFM application for contact centres of all sizes. With over 130 UK customers ranging in size from 30 to over 2,000 agents, injixo helps contact centres to optimise their entire workforce management process and covers everything they need from forecasting and scheduling to intraday management, reporting and agent engagement.
With injixo WFM, contact centres can spend less time and effort on manual planning and scheduling while focusing on what really matters: their employees and customers.
Commenting on the Call Centre Helper Technology Award, Peter Bollenbeck, Founder and CEO of InVision AG says:
“We are really delighted to win this prestigious award. As a cloud application vendor, customer satisfaction is directly tied to our success as a business, so it is gratifying to get such sincere, positive feedback from the marketplace.
This award vindicates our strategy and gives us the impetus to continue doing what we do best: building the top WFM application out there and delighting customers by building simple solutions for hard problems”.
Inside injixo WFM: A sneak peek of the software
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Originally published on Jun 04, 2018, updated on Mar 25, 2020