SAN FRANCISCO – April 25, 2017 – injixo is proud to announce availability as one of Talkdesk’s launch partners for AppConnect, the first enterprise app store. Talkdesk, the world’s leading cloud-based contact center software announced AppConnect today at Opentalk, their annual thought leadership event in San Francisco.
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AppConnect is now available for all Talkdesk customers, with an initial offering of more than a dozen apps, including injixo, a Workforce Management solution that offers TalkDesk customers a deep cloud to cloud integration for historical and Real-Time agent adherence data for an amazing customer experience empowering Workforce Management professionals to achieve their forecasting and scheduling goals and meet service levels. Starting today, Talkdesk admins can integrate injixo’s capabilities to their contact center with just a single click.
injixo - Premium cloud powered Workforce Management for contact centers of all sizes designed by InVision AG. injixo Workforce management is a suite of tools for contact center professionals for forecasting, scheduling, intraday management and reporting. injixo helps you to do more business and create happier customers while lowering costs and reducing effort. Since 1995, we’ve been creating software that helps our clients to optimise their workforce management, increase their productivity and quality of work.
injixo is delighted to formally announce this partnership with Talkdesk. We look forward to empowering our mutual customers with tools that maximise the true potential of cloud technology in order to deliver amazing customer experiences.
Robert Sur, Head of Platform at Talkdesk
“When we started thinking about partners for AppConnect, injixo was at the top of the list. This is a relationship that will increase the rate at which our contact center can grow and we’re excited to see what customers can accomplish by using Talkdesk and injixo together.”
injixo is powered by InVision AG of Germany. Pioneers of Workforce Management solutions for more than 20 years and helping contact centers all over the world realise the benefits of cloud technology since 2011.
Talkdesk is next-generation cloud-based contact center software that helps you deliver delightful customer service. The intuitive browser-based interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower agents to have personalized, effective conversations with customers.
In April of 2017, Talkdesk launched AppConnect, the first enterprise app store, expanding their contact center functionality to include integrations with new partners. These one-click integrations all offer free trial versions for interested customers and can be managed on a pay-as-you-go plan after the trial.
To learn more about the injixo Talkdesk integration click here.
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Originally published on Apr 27, 2017, updated on Mar 26, 2020