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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

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Reduce Agent Cost by Properly Managing Lost Time, Shrinkage & Idle Time

Charles Watson May 10, 2016 4 min read

Forecasting

Rise Above the Average: The Importance of Measuring Variability

Maggie Klenke Apr 18, 2016 5 min read

Employee Engagement

How do I control absenteeism in my contact center?

Maggie Klenke Feb 01, 2016 5 min read

Scheduling

Call Center Scheduling Best Practices: 8 Mistakes to Avoid

Chris Dealy Nov 26, 2015 10 min read

WFM Strategy

How can I reduce idle time in my call centre?

Darren Deehan Sep 23, 2015 2 min read

Scheduling

Utilizing slant schedules for improved efficiency

Joshua Heffner Sep 10, 2015 1 min read

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Welcome to the injixo Blog

Reduce Agent Cost by Properly Managing Lost Time, Shrinkage & Idle Time

Rise Above the Average: The Importance of Measuring Variability

How do I control absenteeism in my contact center?

Call Center Scheduling Best Practices: 8 Mistakes to Avoid

How can I reduce idle time in my call centre?

Utilizing slant schedules for improved efficiency

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