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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.
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Employee Engagement
Reduce Agent Cost by Properly Managing Lost Time, Shrinkage & Idle Time
Charles Watson
4 min read
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Forecasting
Rise Above the Average: The Importance of Measuring Variability
Maggie Klenke
5 min read
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Employee Engagement
How do I control absenteeism in my contact center?
Maggie Klenke
5 min read
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Scheduling
Call Center Scheduling Best Practices: 8 Mistakes to Avoid
Chris Dealy
10 min read
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Scheduling
Utilizing slant schedules for improved efficiency
Joshua Heffner
1 min read
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