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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

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Forecasting

Your call center forecast is probably missing this critical factor

Charles Watson Jul 28, 2016 4 min read

WFM Strategy

10 Daily Habits of Successful Workforce Planners - Part 2/2

Chris Dealy Jun 29, 2016 2 min read

WFM Strategy

10 Daily Habits of Successful Workforce Planners - Part 1/2

Chris Dealy Jun 13, 2016 2 min read

Operations Management

Is Customer Obsession a double edged sword?

Carolyn Blunt May 31, 2016 3 min read

Forecasting

How to Get the External Data Right for Workforce Management

Maggie Klenke May 19, 2016 8 min read

Employee Engagement

Reduce Agent Cost by Properly Managing Lost Time, Shrinkage & Idle Time

Charles Watson May 10, 2016 4 min read

Forecasting

Rise Above the Average: The Importance of Measuring Variability

Maggie Klenke Apr 18, 2016 5 min read

Employee Engagement

How do I control absenteeism in my contact center?

Maggie Klenke Feb 01, 2016 5 min read

Scheduling

Call Center Scheduling Best Practices: 8 Mistakes to Avoid

Chris Dealy Nov 26, 2015 10 min read

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Welcome to the injixo Blog

Your call center forecast is probably missing this critical factor

10 Daily Habits of Successful Workforce Planners - Part 2/2

10 Daily Habits of Successful Workforce Planners - Part 1/2

Is Customer Obsession a double edged sword?

How to Get the External Data Right for Workforce Management

Reduce Agent Cost by Properly Managing Lost Time, Shrinkage & Idle Time

Rise Above the Average: The Importance of Measuring Variability

How do I control absenteeism in my contact center?

Call Center Scheduling Best Practices: 8 Mistakes to Avoid

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