Welcome to the injixo Blog

A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

Filter by

Select a tag

Employee Engagement

How do I control absenteeism in my contact center?

Maggie Klenke Feb 01, 2016 5 min read

Scheduling

Call Center Scheduling Best Practices: 8 Mistakes to Avoid

Chris Dealy Nov 26, 2015 10 min read

WFM Strategy

How can I reduce idle time in my call centre?

Darren Deehan Sep 23, 2015 2 min read

Scheduling

Utilizing slant schedules for improved efficiency

Joshua Heffner Sep 10, 2015 1 min read

13 14 15 16 17

Most popular

Occupancy, utilization, productivity: what’s the difference?

Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload

Call Center Forecasting Methods Part 1: How to Forecast Workload

The Best Way to Use Excel for Workforce Planning

Occupancy in Contact Centers: Definition, Impact, & Management

Welcome to the injixo Blog

How do I control absenteeism in my contact center?

Call Center Scheduling Best Practices: 8 Mistakes to Avoid

How can I reduce idle time in my call centre?

Utilizing slant schedules for improved efficiency

Never miss a post

Most popular