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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

Effective Meeting Planning in the Call Center: 5 Tips for Better Schedules and Employee Satisfaction
Operations Management

Effective Meeting Planning in the Call Center: 5 Tips for Better Schedules and Employee Satisfaction

Stefan Nievelstein 8 min read
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Burnout: An Executive Syndrome or a Strategic Priority?
Employee Engagement

Burnout: An Executive Syndrome or a Strategic Priority?

Jutta Handlanger 6 min read
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Combatting Burnout: Optimize Occupancy with the Right WFM Solution
Employee Engagement

Combatting Burnout: Optimize Occupancy with the Right WFM Solution

Barbara Jeandeau 10 min read
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Why your employees suffer from call center burnout and what you can do about it
Employee Engagement

Why your employees suffer from call center burnout and what you can do about it

Stefan Nievelstein 9 min read
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The role of AI in a people-centric company
Employee Engagement

The role of AI in a people-centric company

Stefan Nievelstein 9 min read
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Understanding AI-driven Forecasting: A Look Inside injixo Forecast
Forecasting

Understanding AI-driven Forecasting: A Look Inside injixo Forecast

Isabel Lim 6 min read
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AI in Workforce Management: Separating Fact from Fiction
WFM Strategy

AI in Workforce Management: Separating Fact from Fiction

Chris Dealy 5 min read
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Remote workforce management
Employee Engagement

Remote workforce management

Chris Dealy 3 min read
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What is contact center workforce management?
WFM Strategy

What is contact center workforce management?

Chris Dealy 5 min read
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Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload
Call Center Forecasting Methods Part 1: How to Forecast Workload
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Occupancy, utilization, productivity: what’s the difference?
Occupancy, utilization, productivity: what’s the difference?
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Occupancy in Contact Centers: Definition, Impact, & Management
Occupancy in Contact Centers: Definition, Impact, & Management
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The Best Way to Use Excel for Workforce Planning
The Best Way to Use Excel for Workforce Planning
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