Welcome to the injixo Blog
A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.
Filter by
Select a tag
WFM Strategy
The Art of Balancing Data-Driven Decisions with Intuition in Workforce Management
Doug Casterton
6 min read
Read more ...
WFM Strategy
Do You Really Need a WFM System? Here’s Why You Might
Doug Casterton
5 min read
Read more ...
Scheduling
Skills-based workforce planning: get the gain without the pain!
Chris Dealy
7 min read
Read more ...
Operations Management
Effective Meeting Planning in the Call Center: 5 Tips for Better Schedules and Employee Satisfaction
Chris Dealy
8 min read
Read more ...
Employee Engagement
Burnout: An Executive Syndrome or a Strategic Priority?
Jutta Handlanger
6 min read
Read more ...
Employee Engagement
Combatting Burnout: Optimize Occupancy with the Right WFM Solution
Barbara Jeandeau
10 min read
Read more ...