Welcome to the injixo Blog
A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.
How to introduce adherence and strengthen employee trust
8 Frequently Asked Questions about Contact Center Planning with Excel
9 Excel Hacks You Should be Doing in Spreadsheet-based Workforce Planning
How to Apply Erlang C in Call Center Planning with Excel (+ free tools you should try)
Why CSAT is more important than all other metrics combined
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