Welcome to the injixo Blog

A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

Filter by
How the best contact centers approach real time management
Intraday Management

How the best contact centers approach real time management

Charles Watson 7 min read
Read more ...
Call center forecasting: 10 mistakes that damage your forecast accuracy
Forecasting

Call center forecasting: 10 mistakes that damage your forecast accuracy

Brad Cleveland 5 min read
Read more ...
How to Increase Employee Net Promoter Score (eNPS) in Your Call Center
Employee Engagement

How to Increase Employee Net Promoter Score (eNPS) in Your Call Center

Darren Deehan 5 min read
Read more ...
The gig economy, call centers, and WFM: part one
Employee Engagement

The gig economy, call centers, and WFM: part one

Chris Dealy 5 min read
Read more ...
The gig economy, call centers, and WFM: part two
Employee Engagement

The gig economy, call centers, and WFM: part two

Chris Dealy 6 min read
Read more ...

Take your WFM to the next level

Join us for a free personal demo and see for yourself the benefits of injixo’s WFM solution. No obligations, no hard-sell

See it in action!
Call center attrition: why do staff leave - or stay?
Employee Engagement

Call center attrition: why do staff leave - or stay?

Chris Dealy 5 min read
Read more ...
Peak season planning: proven solutions to painful problems
Operations Management

Peak season planning: proven solutions to painful problems

Charles Watson 11 min read
Read more ...
Improve the Customer Service Experience with Journey Maps
Operations Management

Improve the Customer Service Experience with Journey Maps

Annette Franz 4 min read
Read more ...
How to set the right service level goal in your call center
WFM Strategy

How to set the right service level goal in your call center

Charles Watson 4 min read
Read more ...
5 focus points to optimize omnichannel customer experience
WFM Strategy

5 focus points to optimize omnichannel customer experience

Carolyn Blunt 4 min read
Read more ...
Occupancy, utilization, productivity: what’s the difference?
Forecasting

Occupancy, utilization, productivity: what’s the difference?

Chris Dealy 1 min read
Read more ...
1 2 3 4 5 ··· 12

Most popular

Call Center Forecasting Fundamentals Part 1: How to Forecast Workload
Call Center Forecasting Methods Part 1: How to Forecast Workload
Read more ...
Occupancy in Contact Centers: Definition, Impact, & Management
Occupancy in Contact Centers: Definition, Impact, & Management
Read more ...
How to Apply Erlang C in Call Center Planning with Excel
How to Apply Erlang C in Call Center Planning with Excel
Read more ...
How to Include Call Center Shrinkage in Your Planning Process
How to Include Call Center Shrinkage in Your Planning Process
Read more ...