Asynchronous Chat is developing into a promising new channel for contact centers. If you want to make use of it, read on to learn more about the challenges and potential benefits for your center.
"Thought provoking... Insightful... Invaluable… Informational... "
That’s how attendees rated this year’s PlanCon in Manchester UK and we’re both happy and grateful for the overwhelmingly enthusiastic feedback we got.
Does your contact center support Social Media? If it doesn’t today, there’s a good chance it will in the near future. More and more customers are engaging in customer service through social media channels. Learn how to quickly and reliably forecast Social Media demand for your contact center.
Forecasting for phone channels is only part of our challenge as planners these days. With the explosion of other entry points into your contact center, it’s important to be able to develop forecasts for other types of channels as well. Over the next few blogs, we’ll cover some non-phone channel forecasting to help you develop well-rounded forecasts for your customers. We’ll start with one of the fastest growing channels nowadays, which is chat.