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Annette Franz Brad Cleveland Carolyn Blunt Cayley Muir Charles Watson Chris Dealy Chris Rainsforth Craig Hunter Danielle Champion Darren Deehan Dean Couchman Dhruv Mehta Graeme Gabriel Ikechukwu Nnabeze injixo Jenny Dempsey John Bhairoo John Casey Joshua Heffner Juliet Rizek Lara Klinkenberg Maggie Klenke Manus Savage Marén Römisch Mike Aoki Ole Klinge Peter Massey Scott Zaleski Shane Corey Twan de Leijer Will Boswell

Intraday Management

How to introduce adherence and strengthen employee trust

Juliet Rizek Jan 19, 2021 6 min read

Spreadsheet Planning

8 Frequently Asked Questions about Contact Center Planning with Excel

injixo Sep 17, 2020 5 min read

Spreadsheet Planning

9 Excel Hacks You Should be Doing in Spreadsheet-based Workforce Planning

Lara Klinkenberg Aug 21, 2020 5 min read

Spreadsheet Planning

How to Apply Erlang C in Call Center Planning with Excel (+ free tools you should try)

Lara Klinkenberg Aug 19, 2020 10 min read

Operations Management

Why CSAT is more important than all other metrics combined

Graeme Gabriel Aug 04, 2020 3 min read

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Employee Engagement

How to Keep Your Remote Agents Happy and Motivated

Ikechukwu Nnabeze Jul 15, 2020 4 min read

WFM Strategy

How to Balance Business, Agent & Customer Needs as a Planner

Juliet Rizek Jun 29, 2020 7 min read

Forecasting

How to Increase Forecast Accuracy: Solutions for Advanced Planners

Brad Cleveland Jun 29, 2020 5 min read

WFM Strategy

How WFM Software Improves Your Top KPIs

Juliet Rizek Jun 15, 2020 9 min read

Operations Management

How to Reduce AHT While Maintaining Customer Satisfaction

Charles Watson Jun 10, 2020 4 min read

Employee Engagement

How a WFM Tool Will Help You Significantly Lower Agent Attrition

Lara Klinkenberg Jun 09, 2020 9 min read

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Welcome to the injixo Blog

How to introduce adherence and strengthen employee trust

8 Frequently Asked Questions about Contact Center Planning with Excel

9 Excel Hacks You Should be Doing in Spreadsheet-based Workforce Planning

How to Apply Erlang C in Call Center Planning with Excel (+ free tools you should try)

Why CSAT is more important than all other metrics combined

Take your WFM to the next level

How to Keep Your Remote Agents Happy and Motivated

How to Balance Business, Agent & Customer Needs as a Planner

How to Increase Forecast Accuracy: Solutions for Advanced Planners

How WFM Software Improves Your Top KPIs

How to Reduce AHT While Maintaining Customer Satisfaction

How a WFM Tool Will Help You Significantly Lower Agent Attrition

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Welcome to the injixo Blog

How to introduce adherence and strengthen employee trust

8 Frequently Asked Questions about Contact Center Planning with Excel

9 Excel Hacks You Should be Doing in Spreadsheet-based Workforce Planning

How to Apply Erlang C in Call Center Planning with Excel (+ free tools you should try)

Why CSAT is more important than all other metrics combined

Take your WFM to the next level

How to Keep Your Remote Agents Happy and Motivated

How to Balance Business, Agent & Customer Needs as a Planner

How to Increase Forecast Accuracy: Solutions for Advanced Planners

How WFM Software Improves Your Top KPIs

How to Reduce AHT While Maintaining Customer Satisfaction

How a WFM Tool Will Help You Significantly Lower Agent Attrition

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