5 Main Tactics to Improve Contact Center Service Level (Part 1)

4 min read
5 Main Tactics to Improve Contact Center Service Level (Part 1)

Improving call center service level can have a huge impact on your service quality. It can positively affect the reputation and the overall bottom line of your business. Service level is an important KPI for your contact center. When you measure, monitor and optimize it continuously you are on the right way to ensure you’re delivering a good customer service experience.

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The Must-Haves When Choosing Your Next Forecasting Technology

6 min read
The Must-Haves When Choosing Your Next Forecasting Technology

Forecasting is hard. Without a workforce management (WFM) software doing the heavy lifting, it’s even harder. But how do you choose the right WFM tool when you need to significantly improve your forecasting accuracy?

Whether you’re ditching spreadsheets or choosing a better software, here are some criteria to help you decide the winning solution that’s right for you.

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injixo launches new WFM plans: Essential WFM, Advanced WFM, and Enterprise WFM

3 min read
injixo launches new WFM plans: Essential WFM, Advanced WFM, and Enterprise WFM

 

injixo, a cloud-based Workforce Management (WFM) technology pioneer, introduces three new product plans: Essential WFM, Advanced WFM, and Enterprise WFM. These Software-as-a-Service (SaaS) plans make its award-winning technology available and scalable for contact centers of all sizes. injixo launches these plans with customers’ growth needs and scalability in focus. 

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