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Explore the latest insights from WFM and contact center experts. Learn ways to make your team and customers happier through better workforce management.

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Webinar Announcement: What You’ll Need to Know About Forecasting in 2021
News

Webinar Announcement: What You’ll Need to Know About Forecasting in 2021

injixo 2 min read
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Must-See Expert Webinar - How to migrate from Excel to WFM
News

Must-See Expert Webinar - How to migrate from Excel to WFM

injixo 4 min read
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8 Frequently Asked Questions about Contact Center Planning with Excel
Spreadsheet Planning

8 Frequently Asked Questions about Contact Center Planning with Excel

Ravi Shivnani 5 min read
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9 Excel Hacks You Should be Doing in Spreadsheet-based Workforce Planning
Spreadsheet Planning

9 Excel Hacks You Should be Doing in Spreadsheet-based Workforce Planning

Lara Klinkenberg 5 min read
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How to Apply Erlang C in Call Center Planning with Excel (+ free tools you should try)
Spreadsheet Planning

How to Apply Erlang C in Call Center Planning with Excel (+ free tools you should try)

Lara Klinkenberg 10 min read
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Announcing Webinar Schedule: Evolution of Planning - from Excel to WFM
News

Announcing Webinar Schedule: Evolution of Planning - from Excel to WFM

injixo 3 min read
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Free Webinar - The Do's & Don'ts of Scheduling with Excel
News

Free Webinar - The Do's & Don'ts of Scheduling with Excel

injixo 4 min read
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Why CSAT is more important than all other metrics combined
Operations Management

Why CSAT is more important than all other metrics combined

Graeme Gabriel 3 min read
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How to Keep Your Remote Agents Happy and Motivated
Agent Motivation

How to Keep Your Remote Agents Happy and Motivated

Ikechukwu Nnabeze 4 min read
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How to Balance Business, Agent & Customer Needs as a Planner
WFM Strategy

How to Balance Business, Agent & Customer Needs as a Planner

Juliet Rizek 7 min read
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How to Increase Forecast Accuracy: Solutions for Advanced Planners
Forecasting

How to Increase Forecast Accuracy: Solutions for Advanced Planners

Brad Cleveland 5 min read
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Contact Center Forecasting Fundamentals #1: How to Forecast Workload
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How to Include Shrinkage in Your Planning Process
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10 expert tips for a successful Workforce Management job interview
10 expert tips for a successful Workforce Management job interview
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