Welcome to the injixo Blog
A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.
Select a category
Select an author
Annette Franz
Brad Cleveland
Carolyn Blunt
Cayley Muir
Charles Watson
Chris Dealy
Chris Rainsforth
Craig Hunter
Danielle Champion
Darren Deehan
Dhruv Mehta
Graeme Gabriel
Ikechukwu Nnabeze
injixo
Jenny Dempsey
John Casey
Joshua Heffner
Juliet Rizek
Lara Klinkenberg
Maggie Klenke
Manus Savage
Marén Römisch
Michael Lambarena
Mike Aoki
Ole Klinge
Peter Massey
Scott Zaleski
Shane Corey
Twan de Leijer
Will Boswell
Operations Management
Pandemic, Inflation, War: Coping with High Contact Center Volumes
Chris Dealy
7
min read
Read more ...
WFM Strategy
Contact center outsourcers: 7 strategies for WFM success
Chris Dealy
6
min read
Read more ...
Reporting
8 WFM Reporting & Analysis Mistakes You Can't Afford to Make
Chris Dealy
12
min read
Read more ...
Take your WFM to the next level
Join us for a free personal demo and see for yourself the benefits of injixo’s WFM solution. No obligations, no hard-sell
See it in action!
Scheduling
Skills-based routing (SBR): get the gain without the pain!
Chris Dealy
8
min read
Read more ...
Forecasting
Contact Center Forecasting Without Historical Data: 9 Top Tips
Chris Dealy
5
min read
Read more ...
Spreadsheet Planning
9 Top Tips for Workforce Planning in Excel
Chris Dealy
7
min read
Read more ...
Spreadsheet Planning
8 Signs That You've Outgrown Excel for Workforce Planning
Chris Dealy
6
min read
Read more ...
Intraday Management
How to Introduce Adherence and Strengthen Employee Trust
Juliet Rizek
5
min read
Read more ...
Spreadsheet Planning
8 FAQs about Contact Center Planning with Excel
injixo
4
min read
Read more ...
