Welcome to the injixo Blog
A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.
Intraday Management
How the best contact centers approach real time management
Charles Watson
7
min read
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Forecasting
Call center forecasting: 10 mistakes that damage your forecast accuracy
Brad Cleveland
5
min read
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Employee Engagement
How to Increase Employee Net Promoter Score (eNPS) in Your Call Center
Darren Deehan
5
min read
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Employee Engagement
The gig economy, call centers, and WFM: part one
Chris Dealy
5
min read
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Employee Engagement
The gig economy, call centers, and WFM: part two
Chris Dealy
6
min read
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Employee Engagement
Call center attrition: why do staff leave - or stay?
Chris Dealy
5
min read
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Operations Management
Peak season planning: proven solutions to painful problems
Charles Watson
11
min read
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Operations Management
Improve the Customer Service Experience with Journey Maps
Annette Franz
4
min read
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WFM Strategy
How to set the right service level goal in your call center
Charles Watson
4
min read
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WFM Strategy
5 focus points to optimize omnichannel customer experience
Carolyn Blunt
4
min read
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Forecasting
Occupancy, utilization, productivity: what’s the difference?
Chris Dealy
1
min read
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