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Annette Franz Brad Cleveland Carolyn Blunt Cayley Muir Charles Watson Chris Dealy Chris Rainsforth Craig Hunter Danielle Champion Darren Deehan Dean Couchman Dhruv Mehta Graeme Gabriel Ikechukwu Nnabeze injixo Jenny Dempsey John Bhairoo John Casey Joshua Heffner Juliet Rizek Lara Klinkenberg Maggie Klenke Manus Savage Marén Römisch Michael Lambarena Mike Aoki Ole Klinge Peter Massey Scott Zaleski Shane Corey Twan de Leijer Will Boswell

Reporting

8 WFM Reporting & Analysis Mistakes You Can't Afford to Make

Chris Dealy Jun 08, 2021 13 min read

Scheduling

Skills-based routing (SBR): get the gain without the pain!

Chris Dealy May 19, 2021 9 min read

Forecasting

Contact Center Forecasting Without Historical Data: 9 Top Tips

Chris Dealy May 11, 2021 5 min read

Spreadsheet Planning

9 Top Tips for Workforce Planning in Excel

Chris Dealy Feb 16, 2021 7 min read

Spreadsheet Planning

8 Signs That You've Outgrown Excel for Workforce Planning

Chris Dealy Feb 03, 2021 7 min read

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Intraday Management

How to Introduce Adherence and Strengthen Employee Trust

Juliet Rizek Jan 19, 2021 6 min read

Spreadsheet Planning

8 FAQs about Contact Center Planning with Excel

injixo Sep 17, 2020 5 min read

Spreadsheet Planning

How to Apply Erlang C in Call Center Planning with Excel

Michael Lambarena Aug 19, 2020 3 min read

Operations Management

Why CSAT is more important than all other metrics combined

Graeme Gabriel Aug 04, 2020 3 min read

Employee Engagement

How to Keep Your Remote Agents Happy and Motivated

Ikechukwu Nnabeze Jul 15, 2020 4 min read

WFM Strategy

How to Balance Business, Agent & Customer Needs as a Planner

Juliet Rizek Jun 29, 2020 7 min read

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Welcome to the injixo Blog

8 WFM Reporting & Analysis Mistakes You Can't Afford to Make

Skills-based routing (SBR): get the gain without the pain!

Contact Center Forecasting Without Historical Data: 9 Top Tips

9 Top Tips for Workforce Planning in Excel

8 Signs That You've Outgrown Excel for Workforce Planning

Take your WFM to the next level

How to Introduce Adherence and Strengthen Employee Trust

8 FAQs about Contact Center Planning with Excel

How to Apply Erlang C in Call Center Planning with Excel

Why CSAT is more important than all other metrics combined

How to Keep Your Remote Agents Happy and Motivated

How to Balance Business, Agent & Customer Needs as a Planner

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Welcome to the injixo Blog

8 WFM Reporting & Analysis Mistakes You Can't Afford to Make

Skills-based routing (SBR): get the gain without the pain!

Contact Center Forecasting Without Historical Data: 9 Top Tips

9 Top Tips for Workforce Planning in Excel

8 Signs That You've Outgrown Excel for Workforce Planning

Take your WFM to the next level

How to Introduce Adherence and Strengthen Employee Trust

8 FAQs about Contact Center Planning with Excel

How to Apply Erlang C in Call Center Planning with Excel

Why CSAT is more important than all other metrics combined

How to Keep Your Remote Agents Happy and Motivated

How to Balance Business, Agent & Customer Needs as a Planner

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