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Annette Franz Brad Cleveland Carolyn Blunt Cayley Muir Charles Watson Chris Dealy Chris Rainsforth Craig Hunter Danielle Champion Darren Deehan Dean Couchman Dhruv Mehta Graeme Gabriel Ikechukwu Nnabeze injixo Jenny Dempsey John Bhairoo John Casey Joshua Heffner Juliet Rizek Lara Klinkenberg Maggie Klenke Manus Savage Marén Römisch Mike Aoki Ole Klinge Peter Massey Scott Zaleski Shane Corey Twan de Leijer Will Boswell

Announcing Webinar Schedule: Evolution of Planning - from Excel to WFM

News

Announcing Webinar Schedule: Evolution of Planning - from Excel to WFM

injixo Aug 11, 2020 3 min read

Free Webinar - The Do's & Don'ts of Scheduling with Excel

News

Free Webinar - The Do's & Don'ts of Scheduling with Excel

injixo Aug 07, 2020 4 min read

Why CSAT is more important than all other metrics combined

Operations Management

Why CSAT is more important than all other metrics combined

Graeme Gabriel Aug 04, 2020 3 min read

How to Keep Your Remote Agents Happy and Motivated

Agent Motivation

How to Keep Your Remote Agents Happy and Motivated

Ikechukwu Nnabeze Jul 15, 2020 4 min read

How to Balance Business, Agent & Customer Needs as a Planner

WFM Strategy

How to Balance Business, Agent & Customer Needs as a Planner

Juliet Rizek Jun 29, 2020 7 min read

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How to Increase Forecast Accuracy: Solutions for Advanced Planners

Forecasting

How to Increase Forecast Accuracy: Solutions for Advanced Planners

Brad Cleveland Jun 29, 2020 5 min read

How WFM Software Improves Your Top KPIs

WFM Strategy

How WFM Software Improves Your Top KPIs

Juliet Rizek Jun 15, 2020 9 min read

How to Reduce AHT While Maintaining Customer Satisfaction

Operations Management

How to Reduce AHT While Maintaining Customer Satisfaction

Charles Watson Jun 10, 2020 4 min read

How a WFM Tool Will Help You Significantly Lower Agent Attrition

Agent Retention

How a WFM Tool Will Help You Significantly Lower Agent Attrition

Lara Klinkenberg Jun 09, 2020 9 min read

jixo Compilation

The Ultimate Guide to Improve Employee Engagement in the Contact Center

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How to Stop Agent Attrition: 8 Crucial Tips You Need to Know

Agent Retention

How to Stop Agent Attrition: 8 Crucial Tips You Need to Know

Lara Klinkenberg May 29, 2020 17 min read

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