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Annette Franz Brad Cleveland Carolyn Blunt Cayley Muir Charles Watson Chris Dealy Chris Rainsforth Craig Hunter Danielle Champion Darren Deehan Dean Couchman Dhruv Mehta Graeme Gabriel Ikechukwu Nnabeze injixo Jenny Dempsey John Bhairoo John Casey Joshua Heffner Juliet Rizek Lara Klinkenberg Maggie Klenke Manus Savage Marén Römisch Mike Aoki Ole Klinge Peter Massey Ravi Shivnani Scott Zaleski Shane Corey Twan de Leijer Will Boswell

Must-See Expert Webinar - How to migrate from Excel to WFM

News

Must-See Expert Webinar - How to migrate from Excel to WFM

injixo Sep 18, 2020 4 min read

8 Frequently Asked Questions about Contact Center Planning with Excel

Spreadsheet Planning

8 Frequently Asked Questions about Contact Center Planning with Excel

Ravi Shivnani Sep 17, 2020 5 min read

9 Excel Hacks You Should be Doing in Spreadsheet-based Workforce Planning

Spreadsheet Planning

9 Excel Hacks You Should be Doing in Spreadsheet-based Workforce Planning

Lara Klinkenberg Aug 21, 2020 5 min read

How to Apply Erlang C in Call Center Planning with Excel (+ free tools you should try)

Spreadsheet Planning

How to Apply Erlang C in Call Center Planning with Excel (+ free tools you should try)

Lara Klinkenberg Aug 19, 2020 10 min read

Announcing Webinar Schedule: Evolution of Planning - from Excel to WFM

News

Announcing Webinar Schedule: Evolution of Planning - from Excel to WFM

injixo Aug 11, 2020 3 min read

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Free Webinar - The Do's & Don'ts of Scheduling with Excel

News

Free Webinar - The Do's & Don'ts of Scheduling with Excel

injixo Aug 07, 2020 4 min read

Why CSAT is more important than all other metrics combined

Operations Management

Why CSAT is more important than all other metrics combined

Graeme Gabriel Aug 04, 2020 3 min read

How to Keep Your Remote Agents Happy and Motivated

Agent Motivation

How to Keep Your Remote Agents Happy and Motivated

Ikechukwu Nnabeze Jul 15, 2020 4 min read

How to Balance Business, Agent & Customer Needs as a Planner

WFM Strategy

How to Balance Business, Agent & Customer Needs as a Planner

Juliet Rizek Jun 29, 2020 7 min read

How to Increase Forecast Accuracy: Solutions for Advanced Planners

Forecasting

How to Increase Forecast Accuracy: Solutions for Advanced Planners

Brad Cleveland Jun 29, 2020 5 min read

How WFM Software Improves Your Top KPIs

WFM Strategy

How WFM Software Improves Your Top KPIs

Juliet Rizek Jun 15, 2020 9 min read

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