Welcome to the injixo Blog
A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.
Traditional time-off management sucks
injixo 3 min readRead more ...
Continuous Improvement as a Model for WFM Success Pt 2: The How
Todd Gladden 8 min readRead more ...
What is workforce engagement management (WEM)?
Craig Hunter 3 min readRead more ...
Continuous Improvement as a Model for WFM Success Pt 1: The Why & The What
Todd Gladden 4 min readRead more ...
7 tips for transitioning from fixed shifts to optimized schedules
Chris Dealy 4 min readRead more ...
Take your WFM to the next level
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"Channeling" the Best Channel Strategy for Your Contact Center
Charles Watson 6 min readRead more ...
Call center planner careers, succession plans & recruitment
Charles Watson 5 min readRead more ...
Contact center outsourcers: 7 strategies for WFM success
Chris Dealy 6 min readRead more ...
What does a top-performing contact center workforce planner look like?
Stuart Baker 4 min readRead more ...
The flexibility your agents really need and how to plan for it
Charles Watson 4 min readRead more ...
How the best contact centers approach real time management
Charles Watson 7 min readRead more ...