Posts by Charles Watson
Charles Watson has over 20 years of experience in Contact Center operations helping companies of all sizes optimize their workforce. Charles was Vice President Global WFM at American Express Global Business Travel among many other Fortune 500 companies he served for. He is an industry expert on Workforce Management. Follow him on LinkedIn.
How to Reduce AHT While Maintaining Customer Satisfaction
How to Manage Shrinkage: Solutions for Advanced Planners
Cost Reduction in Contact Centers: Why WFM Tools Are Essential
Occupancy in Contact Centers: Definition, Impact, & Management
Planning for Asynchronous Chat in the Contact Center
Take your WFM to the next level
Join us for a free personal demo and see for yourself the benefits of injixo’s WFM solution. No obligations, no hard-sellSee it in action!