Posts by Charles Watson
Charles Watson has over 20 years of experience in Contact Center operations helping companies of all sizes optimize their workforce. Charles was Vice President Global WFM at American Express Global Business Travel among many other Fortune 500 companies he served for. He is an industry expert on Workforce Management. Follow him on LinkedIn.
Improve Your Service Level with These 10 WFM Technology Features
Why you should never manage a contact center without WFM software
Schedule Efficiency: How to Measure Success in Your Contact Center
Call center planning for success
How to create a successful WFM strategy in your contact center
Take your WFM to the next level
Join us for a free personal demo and see for yourself the benefits of injixo’s WFM solution. No obligations, no hard-sellSee it in action!