Posts by Charles Watson
Charles Watson has over 20 years of experience in Contact Center operations helping companies of all sizes optimize their workforce. Charles was Vice President Global WFM at American Express Global Business Travel among many other Fortune 500 companies he served for. He is an industry expert on Workforce Management. Follow him on LinkedIn.
Forecasting
5 Mistakes that Affect your Contact Center Forecast Accuracy
Charles Watson
5
min read
Read more ...
WFM Strategy
Improve Your Service Level with These 10 WFM Technology Features
Charles Watson
5
min read
Read more ...
WFM Strategy
Why you should never manage a contact center without WFM software
Charles Watson
6
min read
Read more ...
Scheduling
Schedule Efficiency: How to Measure Success in Your Contact Center
Charles Watson
6
min read
Read more ...
Take your WFM to the next level
Join us for a free personal demo and see for yourself the benefits of injixo’s WFM solution. No obligations, no hard-sell
See it in action!
WFM Strategy
How to create a successful WFM strategy in your contact center
Charles Watson
6
min read
Read more ...
Intraday Management
The Best Tips to get Real Time Management Right in your Call Center
Charles Watson
3
min read
Read more ...
Forecasting
This Is What Successful Call Center Forecasters Do
Charles Watson
4
min read
Read more ...
Employee Engagement
Self-Managed Teams in the Contact Center & How WFM Can Support Them
Charles Watson
4
min read
Read more ...
WFM Strategy
Why WFM Software is Essential for the Success of Your Contact Center
Charles Watson
4
min read
Read more ...
