Posts by Charles Watson
Charles Watson has over 20 years of experience in Contact Center operations helping companies of all sizes optimize their workforce. Charles was Vice President Global WFM at American Express Global Business Travel among many other Fortune 500 companies he served for. He is an industry expert on Workforce Management. Follow him on LinkedIn.
How to Set up a Service Level Agreement (SLA) for Your Contact Center
Nail Your Service Level by Manipulating Supply and Demand
Stabilize Service Levels During Busy Seasons by Avoiding these Planning Mistakes
How to Take Advantage of Artificial Intelligence in Your Contact Center
Contact Center Forecasting Fundamentals Part 3: Closing the Staffing Gap
Take your WFM to the next level
Join us for a free personal demo and see for yourself the benefits of injixo’s WFM solution. No obligations, no hard-sellSee it in action!