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Results for
    Charles Watson

    Posts by Charles Watson

    Charles Watson has over 20 years of experience in Contact Center operations helping companies of all sizes optimize their workforce. Charles was Vice President Global WFM at American Express Global Business Travel among many other Fortune 500 companies he served for. He is an industry expert on Workforce Management. Follow him on LinkedIn

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    How to Successfully achieve Flexibility in your Contact Center
    Operations Management

    How to Successfully achieve Flexibility in your Contact Center

    Charles Watson 4 min read
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    The Secret to Call Center Budgeting
    Operations Management

    The Secret to Call Center Budgeting

    Charles Watson 4 min read
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    How Call Center data helps you improve operations
    Operations Management

    How Call Center data helps you improve operations

    Charles Watson 4 min read
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    Building a strong relationship between WFM and Operations
    WFM Strategy

    Building a strong relationship between WFM and Operations

    Charles Watson 4 min read
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    Three Top Tips to Improve your Real-Time Adherence Battle Plan
    Intraday Management

    Three Top Tips to Improve your Real-Time Adherence Battle Plan

    Charles Watson 3 min read
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    Your call center forecast is probably missing this critical factor
    Forecasting

    Your call center forecast is probably missing this critical factor

    Charles Watson 4 min read
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    Reduce Agent Cost by Properly Managing Lost Time, Shrinkage & Idle Time
    Employee Engagement

    Reduce Agent Cost by Properly Managing Lost Time, Shrinkage & Idle Time

    Charles Watson 4 min read
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