Posts for tag Forecasting

How to create a Call Center Forecast accuracy metric that works
Forecasting

How to create a Call Center Forecast accuracy metric that works

Charles Watson 4 min read
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Your call center forecast is probably missing this critical factor
Forecasting

Your call center forecast is probably missing this critical factor

Charles Watson 4 min read
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How to Get the External Data Right for Workforce Management
Forecasting

How to Get the External Data Right for Workforce Management

Maggie Klenke 8 min read
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Rise Above the Average: The Importance of Measuring Variability
Forecasting

Rise Above the Average: The Importance of Measuring Variability

Maggie Klenke 5 min read
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Occupancy, utilization, productivity: what’s the difference?
Occupancy, utilization, productivity: what’s the difference?
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Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload
Call Center Forecasting Methods Part 1: How to Forecast Workload
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The Best Way to Use Excel for Workforce Planning
The Best Way to Use Excel for Workforce Planning
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Occupancy in Contact Centers: Definition, Impact, & Management
Occupancy in Contact Centers: Definition, Impact, & Management
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