Products
Forecasting Always the best possible forecast
Scheduling Fully-optimized schedules every time
Intraday Management Real-time management under control
Time-Off Management Turn time-off management into a source of joy
Time & Attendance Automate time tracking to ensure accurate payroll
EducationEmpower your people to do outstanding work
PlatformProtect your data and innovate with confidence
Services
Resources
What is WFM Comprehensive introduction to WFM
Content Library Deep dive into WFM
Customer Stories Customer success stories
injixo Blog Regular updates on WFM trends and tips
ROI Calculator Build a business case
Erlang Calculator Calculate required staffing
The Call Center SchoolThe Call Center Schoole-learning courses for every contact center role
About us
Demo Login
EN
English Deutsch Français Español Italiano
Home
Results for

    Posts for tag Forecasting

    Filter by
    Forecasting
    WFM Strategy Employee Engagement Operations Management Forecasting Scheduling Intraday Management Spreadsheet Planning
    How to Include Call Center Shrinkage in Your Planning Process
    Forecasting

    How to Include Call Center Shrinkage in Your Planning Process

    Charles Watson 6 min read
    Read more ...
    Contact Center Forecasting Fundamentals Part 3: Closing the Staffing Gap
    Forecasting

    Contact Center Forecasting Fundamentals Part 3: Closing the Staffing Gap

    Charles Watson 12 min read
    Read more ...
    Contact Center Forecasting Fundamentals Part 2: How to Master Workforce Forecasting
    Forecasting

    Contact Center Forecasting Fundamentals Part 2: How to Master Workforce Forecasting

    Charles Watson 10 min read
    Read more ...
    Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload
    Forecasting

    Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload

    Charles Watson 18 min read
    Read more ...
    5 Myths About Contact Center Forecasting You Shouldn’t Fall for
    Forecasting

    5 Myths About Contact Center Forecasting You Shouldn’t Fall for

    Charles Watson 4 min read
    Read more ...
    5 Mistakes that Affect your Contact Center Forecast Accuracy
    Forecasting

    5 Mistakes that Affect your Contact Center Forecast Accuracy

    Charles Watson 5 min read
    Read more ...
    Call center planning for success
    Forecasting

    Call center planning for success

    Charles Watson 5 min read
    Read more ...
    Understanding what powers your contact center forecast
    Forecasting

    Understanding what powers your contact center forecast

    Craig Hunter 4 min read
    Read more ...
    This Is What Successful Call Center Forecasters Do
    Forecasting

    This Is What Successful Call Center Forecasters Do

    Charles Watson 4 min read
    Read more ...
    1 2 3

    Most popular

    Occupancy, utilization, productivity: what’s the difference?
    Occupancy, utilization, productivity: what’s the difference?
    Read more ...
    Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload
    Call Center Forecasting Methods Part 1: How to Forecast Workload
    Read more ...
    The Best Way to Use Excel for Workforce Planning
    The Best Way to Use Excel for Workforce Planning
    Read more ...
    Occupancy in Contact Centers: Definition, Impact, & Management
    Occupancy in Contact Centers: Definition, Impact, & Management
    Read more ...