injixo

Posts by injixo

Traditional time-off management sucks
Scheduling

Traditional time-off management sucks

injixo 3 min read
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8 FAQs about Contact Center Planning with Excel
Spreadsheet Planning

8 FAQs about Contact Center Planning with Excel

injixo 4 min read
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The Ultimate Guide to Improve Employee Engagement in the Contact Center
Employee Engagement

The Ultimate Guide to Improve Employee Engagement in the Contact Center

injixo 3 min read
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Scheduling Meetings, Training, and Coaching: A Planning Dilemma
Scheduling

Scheduling Meetings, Training, and Coaching: A Planning Dilemma

injixo 4 min read
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The Future of WFM in Contact Centers (Recorded Expert Keynotes)
WFM Strategy

The Future of WFM in Contact Centers (Recorded Expert Keynotes)

injixo 1 min read
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2019 Contact Center WFM Benchmark Study - powered by injixo
WFM Strategy

2019 Contact Center WFM Benchmark Study - powered by injixo

injixo 2 min read
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Infographic: Benefits of Increasing Employee Engagement in your Call Center
Employee Engagement

Infographic: Benefits of Increasing Employee Engagement in your Call Center

injixo 0 min read
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Most popular

Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload
Call Center Forecasting Methods Part 1: How to Forecast Workload
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Occupancy, utilization, productivity: what’s the difference?
Occupancy, utilization, productivity: what’s the difference?
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Occupancy in Contact Centers: Definition, Impact, & Management
Occupancy in Contact Centers: Definition, Impact, & Management
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The Best Way to Use Excel for Workforce Planning
The Best Way to Use Excel for Workforce Planning
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