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Posts by injixo

Finally: Get Service Level Management Right. Join Our Free Webinar!

injixo WFM Strategy Feb 19, 2019 2 min read

You want to make a difference in your contact center. Be a successful and effective planner. Get your service level right - consistently! But you know how difficult Service Level Management can be at times. The challenges and expectations are huge. 

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Exclusive WFM Expert Talks Available Online Now - Recorded at PlanCon 2018

injixo WFM Strategy Jan 24, 2019 4 min read

On 2nd October and 3rd October 2018, PlanCon, a new conference tailored to Contact Centre Professionals and WFM Heroes took place in London.

PlanCon is designed to provide the inspiration, education and connections to accelerate and master Contact Centre Planning, through a mixture of inspiring keynotes, panel discussions, WFM best practice sessions and networking galore.

A selection of our expert talks from PlanCon 2018 is now available online. So grab a cup of coffee, make yourself comfortable and enjoy the latest insights from leading WFM experts right from your screen.

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2018 Contact Centre WFM Benchmarking Study - powered by injixo

injixo News Sep 04, 2018 4 min read

London, England:  injixo is running a comprehensive study of WFM professionals to reveal how today’s contact centres compare in the practices they use across the planning cycle, the channels they plan for, the KPIs they use, the size of the planning team and many other parameters. The survey is not limited to users of injixo WFM, it is open to planning professionals in all industries and users of all software tools, even spreadsheets.

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Join PlanCon: 2018’s Must-Attend Event for WFM Heroes

injixo News Aug 30, 2018 3 min read

London, England: injixo is excited to announce PlanCon 2018, a special conference tailored to Contact Centre Professionals and WFM Heroes. PlanCon is designed to provide the inspiration, education and connections to accelerate and master Contact Centre Planning, through a mixture of inspiring keynotes, panel discussions, WFM best practice sessions and networking galore.

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injixo top-voted WFM Software in the Call Centre Helper Awards 2018

injixo News Jun 04, 2018 4 min read

injixo announces today that it was again voted the Best Workforce Management (WFM) Solution in the Top 10 Contact Centre Software and Technology Awards 2018 by readers of Call Centre Helper.

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