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Traditional time-off management sucks

Scheduling

Traditional time-off management sucks

injixo May 24, 2023 3 min read

8 FAQs about Contact Center Planning with Excel

Spreadsheet Planning

8 FAQs about Contact Center Planning with Excel

injixo Sep 17, 2020 4 min read

The Ultimate Guide to Improve Employee Engagement in the Contact Center

Employee Engagement

The Ultimate Guide to Improve Employee Engagement in the Contact Center

injixo Jun 09, 2020 3 min read

Scheduling Meetings, Training, and Coaching: A Planning Dilemma

Scheduling

Scheduling Meetings, Training, and Coaching: A Planning Dilemma

injixo May 14, 2020 4 min read

The Future of WFM in Contact Centers (Recorded Expert Keynotes)

WFM Strategy

The Future of WFM in Contact Centers (Recorded Expert Keynotes)

injixo Jan 24, 2019 1 min read

2019 Contact Center WFM Benchmark Study - powered by injixo

WFM Strategy

2019 Contact Center WFM Benchmark Study - powered by injixo

injixo Sep 04, 2018 2 min read

Infographic: Benefits of Increasing Employee Engagement in your Call Center

Employee Engagement

Infographic: Benefits of Increasing Employee Engagement in your Call Center

injixo Sep 01, 2017 0 min read

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Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload

Call Center Forecasting Methods Part 1: How to Forecast Workload

Occupancy, utilization, productivity: what’s the difference?

Occupancy, utilization, productivity: what’s the difference?

Occupancy in Contact Centers: Definition, Impact, & Management

Occupancy in Contact Centers: Definition, Impact, & Management

How to Apply Erlang C in Call Center Planning with Excel

How to Apply Erlang C in Call Center Planning with Excel