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Posts by injixo

“Enlightening, Eye-opening, Inspiring” - Watch the Expert Talks of PlanCon UK 2019

injixo WFM Strategy Nov 05, 2019 3 min read

"Thought provoking... Insightful... Invaluable… Informational... "

That’s how attendees rated this year’s PlanCon in Manchester UK and we’re both happy and grateful for the overwhelmingly enthusiastic feedback we got.

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The 15 Key Habits of Successful Workforce Managers

injixo WFM Strategy May 03, 2019 8 min read

Some planners always seem to be in control of the situation while others frequently struggle with inaccurate forecasts, inefficient schedules and unexpected intraday issues that put service levels under pressure. However, the personality of the planner plays only a minor role. More important are the daily habits that a planner does or doesn’t cultivate.

In this blog post you'll learn about 15 key habits that will make your life as a planner easier and more successful.

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Finally: Get Service Level Management Right. Join Our Free Webinar!

injixo WFM Strategy Feb 19, 2019 1 min read

 

(Update: You can now download the webinar recording here.)

You want to make a difference in your contact center. Be a successful and effective planner. Get your service level right - consistently! But you know how difficult Service Level Management can be at times. The challenges and expectations are huge. 

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Exclusive WFM Expert Talks Available Online Now - Recorded at PlanCon 2018

injixo WFM Strategy Jan 24, 2019 2 min read

On 2nd October and 3rd October 2018, PlanCon, a new conference tailored to Contact Centre Professionals and WFM Heroes took place in London.

PlanCon is designed to provide the inspiration, education and connections to accelerate and master Contact Centre Planning, through a mixture of inspiring keynotes, panel discussions, WFM best practice sessions and networking galore.

A selection of our expert talks from PlanCon 2018 is now available online. So grab a cup of coffee, make yourself comfortable and enjoy the latest insights from leading WFM experts right from your screen.

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2018 Contact Centre WFM Benchmarking Study - powered by injixo

injixo News Sep 04, 2018 2 min read

London, England:  injixo is running a comprehensive study of WFM professionals to reveal how today’s contact centres compare in the practices they use across the planning cycle, the channels they plan for, the KPIs they use, the size of the planning team and many other parameters. The survey is not limited to users of injixo WFM, it is open to planning professionals in all industries and users of all software tools, even spreadsheets.

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