Forecasting is hard. Without a workforce management (WFM) software doing the heavy lifting, it’s even harder. But how do you choose the right WFM tool when you need to significantly improve your forecasting accuracy?
Whether you’re ditching spreadsheets or choosing a better software, here are some criteria to help you decide the winning solution that’s right for you.
injixo, a cloud-based Workforce Management (WFM) technology pioneer, introduces three new product plans: Essential WFM, Advanced WFM, and Enterprise WFM. These Software-as-a-Service (SaaS) plans make its award-winning technology available and scalable for contact centers of all sizes. injixo launches these plans with customers’ growth needs and scalability in focus.
Workforce Management (WFM) at contact centers is changing. What trends should planners and contact center managers keep an eye on in 2020? Three experts at injixo bring their own unique perspective to the table.
Some planners always seem to be in control of the situation while others frequently struggle with inaccurate forecasts, inefficient schedules and unexpected intraday issues that put service levels under pressure. However, the personality of the planner plays only a minor role. More important are the daily habits that a planner does or doesn’t cultivate.
In this blog post you'll learn about 15 key habits that will make your life as a planner easier and more successful.