Posts by Chris Dealy
Chris has specialised in WFM for contact centres for over 20 years. He has written countless blog posts, e-books & how-to guides on the subject, and hosted many well-regarded webinars with leading industry experts. Chris has helped dozens of companies to reap the benefits of WFM and he knows the business case inside out. Follow him on LinkedIn.|_de_Chris ist seit über 20 Jahren auf WFM für Contact Center spezialisiert. Er hat unzählige Blog-Beiträge, E-Books und Anleitungen zu diesem Thema geschrieben und viele angesehene Webinare mit führenden Branchenexperten veranstaltet. Chris hat Dutzenden von Unternehmen geholfen, die Vorteile von WFM zu nutzen, und er kennt den Business Case in- und auswendig. Folge ihm auf LinkedIn.
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WFM Strategy
AI in Workforce Management: Separating Fact from Fiction
Chris Dealy
5 min read
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WFM Strategy
WFM ROI: how workforce management software pays for itself
Chris Dealy
5 min read
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Scheduling
7 tips for transitioning from fixed shifts to optimized schedules
Chris Dealy
4 min read
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WFM Strategy
Contact center outsourcers: 7 strategies for WFM success
Chris Dealy
7 min read
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Employee Engagement
The gig economy, call centers, and WFM: part one
Chris Dealy
5 min read
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Employee Engagement
The gig economy, call centers, and WFM: part two
Chris Dealy
6 min read
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Employee Engagement
Call center attrition: why do staff leave - or stay?
Chris Dealy
6 min read
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