Posts by Chris Dealy
Chris has specialised in WFM for contact centres for over 20 years. He has written countless blog posts, e-books & how-to guides on the subject, and hosted many well-regarded webinars with leading industry experts. Chris has helped dozens of companies to reap the benefits of WFM and he knows the business case inside out. Follow him on LinkedIn.|_de_Chris ist seit über 20 Jahren auf WFM für Contact Center spezialisiert. Er hat unzählige Blog-Beiträge, E-Books und Anleitungen zu diesem Thema geschrieben und viele angesehene Webinare mit führenden Branchenexperten veranstaltet. Chris hat Dutzenden von Unternehmen geholfen, die Vorteile von WFM zu nutzen, und er kennt den Business Case in- und auswendig. Folge ihm auf LinkedIn.
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Spreadsheet Planning
9 Top Tips for Workforce Planning in Excel
Chris Dealy
7 min read
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Spreadsheet Planning
8 Signs That You've Outgrown Excel for Workforce Planning
Chris Dealy
7 min read
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WFM Strategy
The 15 Key Habits of Successful Workforce Managers
Chris Dealy
6 min read
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WFM Strategy
10 Daily Habits of Successful Workforce Planners - Part 2/2
Chris Dealy
2 min read
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WFM Strategy
10 Daily Habits of Successful Workforce Planners - Part 1/2
Chris Dealy
2 min read
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Scheduling
Call Center Scheduling Best Practices: 8 Mistakes to Avoid
Chris Dealy
9 min read
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