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Results for
    Michael Lambarena

    Posts by Michael Lambarena

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    WFM Strategy Employee Engagement Operations Management Forecasting Scheduling Intraday Management Spreadsheet Planning
    WFM system Integrations and why they matter
    WFM Strategy

    WFM system Integrations and why they matter

    Michael Lambarena 3 min read
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    How to Apply Erlang C in Call Center Planning with Excel
    Spreadsheet Planning

    How to Apply Erlang C in Call Center Planning with Excel

    Michael Lambarena 5 min read
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