Michael Lambarena

Posts by Michael Lambarena

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How to Apply Erlang C in Call Center Planning with Excel
Spreadsheet Planning

How to Apply Erlang C in Call Center Planning with Excel

Michael Lambarena 4 min read
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Contact Center Forecasting Fundamentals #1: How to Forecast Workload
Contact Center Forecasting Fundamentals #1: How to Forecast Workload
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How to Apply Erlang C in Call Center Planning with Excel
How to Apply Erlang C in Call Center Planning with Excel
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How to Set up a Service Level Agreement (SLA) for Your Contact Center
How to Set up a Service Level Agreement (SLA) for Your Contact Center
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Contact Center Forecasting Fundamentals #2: How to Master Workforce Forecasting
Contact Center Forecasting Fundamentals #2: How to Master Workforce Forecasting
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