Michael Lambarena

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Michael Lambarena

Annette Franz Brad Cleveland Carolyn Blunt Cayley Muir Charles Watson Chris Dealy Chris Rainsforth Craig Hunter Danielle Champion Darren Deehan Dean Couchman Dhruv Mehta Graeme Gabriel Ikechukwu Nnabeze injixo Jenny Dempsey John Bhairoo John Casey Joshua Heffner Juliet Rizek Lara Klinkenberg Maggie Klenke Manus Savage Marén Römisch Michael Lambarena Mike Aoki Ole Klinge Peter Massey Scott Zaleski Shane Corey Twan de Leijer Will Boswell

How to Apply Erlang C in Call Center Planning with Excel

Spreadsheet Planning

How to Apply Erlang C in Call Center Planning with Excel

Michael Lambarena Aug 19, 2020 4 min read

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Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload

Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload

How to Apply Erlang C in Call Center Planning with Excel

How to Apply Erlang C in Call Center Planning with Excel

How to Set up a Service Level Agreement (SLA) for Your Contact Center

How to Set up a Service Level Agreement (SLA) for Your Contact Center

How to Include Shrinkage in Your Planning Process

How to Include Shrinkage in Your Planning Process