Juliet Rizek

Posts by Juliet Rizek

Juliet works at the intersection of marketing and customer experience for The Call Center School. Her superpowers are researching, writing and problem-solving. Her favorite topics include organizational communications, technology, customer journeys and team empowerment.

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Coronavirus: How to Deal with High Call Volumes at Your Contact Center
WFM Strategy

Coronavirus: How to Deal with High Call Volumes at Your Contact Center

Juliet Rizek 7 min read
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The Must-Haves When Choosing Your Next Forecasting Technology
Forecasting

The Must-Haves When Choosing Your Next Forecasting Technology

Juliet Rizek 5 min read
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Contact Center Forecasting Fundamentals #1: How to Forecast Workload
Contact Center Forecasting Fundamentals #1: How to Forecast Workload
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How to Set up a Service Level Agreement (SLA) for Your Contact Center
How to Set up a Service Level Agreement (SLA) for Your Contact Center
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10 expert tips for a successful Workforce Management job interview
10 expert tips for a successful Workforce Management job interview
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Schedule Efficiency: Ways to Measure Success in Your Call Center
Schedule Efficiency: Ways to Measure Success in Your Call Center
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