Juliet Rizek

Posts by Juliet Rizek

Juliet works as a product marketing manager for injixo. Her superpowers are researching, writing and problem-solving. Her favorite topics include organizational communications, technology, customer journeys, and team empowerment.

How to Introduce Adherence and Strengthen Employee Trust
Intraday Management

How to Introduce Adherence and Strengthen Employee Trust

Juliet Rizek 5 min read
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How to Balance Business, Agent & Customer Needs as a Planner
WFM Strategy

How to Balance Business, Agent & Customer Needs as a Planner

Juliet Rizek 7 min read
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How WFM Software Improves Your Top KPIs
WFM Strategy

How WFM Software Improves Your Top KPIs

Juliet Rizek 9 min read
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The Must-Haves When Choosing Your Next Forecasting Technology
Forecasting

The Must-Haves When Choosing Your Next Forecasting Technology

Juliet Rizek 5 min read
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Most popular

Occupancy, utilization, productivity: what’s the difference?
Occupancy, utilization, productivity: what’s the difference?
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Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload
Call Center Forecasting Methods Part 1: How to Forecast Workload
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The Best Way to Use Excel for Workforce Planning
The Best Way to Use Excel for Workforce Planning
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Occupancy in Contact Centers: Definition, Impact, & Management
Occupancy in Contact Centers: Definition, Impact, & Management
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