Juliet Rizek

Posts by Juliet Rizek

Juliet works at the intersection of marketing and customer experience for The Call Center School. Her superpowers are researching, writing and problem-solving. Her favorite topics include organizational communications, technology, customer journeys and team empowerment.

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Workforce Management WFM Strategy Employee Engagement Forecasting News Scheduling Customer Service Operations Management Agent Retention Intraday Management No-Management Operations Strategy Agent Motivation

Juliet Rizek

Annette Franz Brad Cleveland Carolyn Blunt Cayley Muir Charles Watson Chris Dealy Chris Rainsforth Craig Hunter Danielle Champion Darren Deehan Dean Couchman Dhruv Mehta Ikechukwu Nnabeze injixo Jenny Dempsey John Bhairoo John Casey Joshua Heffner Juliet Rizek Lara Klinkenberg Maggie Klenke Manus Savage Marén Römisch Mike Aoki Ole Klinge Peter Massey Scott Zaleski Shane Corey Twan de Leijer Will Boswell

How to Balance Business, Agent & Customer Needs as a Planner

WFM Strategy

How to Balance Business, Agent & Customer Needs as a Planner

Juliet Rizek Jun 29, 2020 7 min read

How WFM Software Improves Your Top KPIs

WFM Strategy

How WFM Software Improves Your Top KPIs

Juliet Rizek Jun 15, 2020 9 min read

Coronavirus: How to Deal with High Call Volumes at Your Contact Center

WFM Strategy

Coronavirus: How to Deal with High Call Volumes at Your Contact Center

Juliet Rizek Mar 20, 2020 7 min read

The Must-Haves When Choosing Your Next Forecasting Technology

Forecasting

The Must-Haves When Choosing Your Next Forecasting Technology

Juliet Rizek Feb 11, 2020 5 min read

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