Posts by Craig Hunter

Craig Hunter is a Director at Grey Space, a boutique contact centre reporting and analytics solutions provider. With close to two decades of experience developing contact centre reporting strategies at organisations like Webhelp, Dell, and Teleperformance, Craig has built strong a reputation as a subject matter expert. Find Craig at Grey Space, LinkedIn, or Twitter.

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WFM Strategy Employee Engagement Forecasting Operations Management Scheduling Intraday Management Spreadsheet Planning