Posts by Craig Hunter
Craig Hunter is Director at Grey Space, an AVAYA contact centre specialist with years of practical experience. Focusing on business and technology goals, Grey Space provides design, implementation, consultancy, and training services. Craig has had a long and successful career in contact centres working for organisations like, Webhelp, Dell and Teleperformance. Follow Craig on LinkedIn or Twitter.
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Craig Hunter
Annette Franz
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Craig Hunter
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WFM Strategy
Understanding what powers your contact center forecast
Craig Hunter
4
min read
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