Posts by Craig Hunter
Craig Hunter is a Director at Grey Space, a boutique contact centre reporting and analytics solutions provider. With close to two decades of experience developing contact centre reporting strategies at organisations like Webhelp, Dell, and Teleperformance, Craig has built strong a reputation as a subject matter expert. Find Craig at Grey Space, LinkedIn, or Twitter.
What is workforce engagement management (WEM)?
Craig Hunter 3 min readRead more ...
Understanding what powers your contact center forecast
Craig Hunter 4 min readRead more ...