Posts in category Wfm Strategy

Exclusive WFM Expert Talks Available Online Now - Recorded at PlanCon 2018

injixo WFM Strategy Jan 24, 2019 2 min read

On 2nd October and 3rd October 2018, PlanCon, a new conference tailored to Contact Centre Professionals and WFM Heroes took place in London.

PlanCon is designed to provide the inspiration, education and connections to accelerate and master Contact Centre Planning, through a mixture of inspiring keynotes, panel discussions, WFM best practice sessions and networking galore.

A selection of our expert talks from PlanCon 2018 is now available online. So grab a cup of coffee, make yourself comfortable and enjoy the latest insights from leading WFM experts right from your screen.

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Nail Your Service Level by Manipulating Supply and Demand

Charles Watson WFM Strategy Dec 20, 2018 10 min read

In this article, we’ll review best in class practices for achieving service level by adjusting the number of available agents (supply) and the amount of incoming workload (demand). 

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