Posts by Will Boswell
For more than 20 years Will has been working in Contact Centres and for 15 years has led, structured and nurtured teams in the Planning, WFM and MI/Insights domain. Working for some of the UK’s biggest blue chips as well as a few progressive smaller companies he has built a wealth of experience delivering great people, customer and commercial wins. Follow Will on LinkedIn.
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Will Boswell
WFM Strategy
Seven steps to successfully change your Workforce Management solution
Will Boswell
6
min read
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