Posts by Will Boswell

For more than 20 years Will has been working in Contact Centres and for 15 years has led, structured and nurtured teams in the Planning, WFM and MI/Insights domain. Working for some of the UK’s biggest blue chips as well as a few progressive smaller companies he has built a wealth of experience delivering great people, customer and commercial wins. Follow Will on LinkedIn.

Filter by

Select a category

Workforce Management WFM Strategy Employee Engagement News Scheduling Forecasting Customer Service Intraday Management No-Management Operations Management Operations Strategy Agent Retention

Will Boswell

Annette Franz Brad Cleveland Carolyn Blunt Cayley Muir Charles Watson Chris Dealy Chris Rainsforth Craig Hunter Danielle Champion Darren Deehan Dean Couchman Dhruv Mehta injixo Jenny Dempsey John Bhairoo John Casey Joshua Heffner Juliet Rizek Lara Klinkenberg Maggie Klenke Manus Savage Marén Römisch Mike Aoki Ole Klinge Peter Massey Scott Zaleski Shane Corey Twan de Leijer Will Boswell