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Will Boswell

Posts by Will Boswell

For more than 20 years Will has been working in Contact Centres and for 15 years has led, structured and nurtured teams in the Planning, WFM and MI/Insights domain. Working for some of the UK’s biggest blue chips as well as a few progressive smaller companies he has built a wealth of experience delivering great people, customer and commercial wins. Follow Will on LinkedIn.

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Will Boswell
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Seven steps to successfully change your Workforce Management solution
Workforce Management

Seven steps to successfully change your Workforce Management solution

Will Boswell 6 min read
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Contact Center Forecasting Fundamentals #1: How to Forecast Workload
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10 expert tips for a successful Workforce Management job interview
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