Twan de Leijer

Posts by Twan de Leijer

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The 6 WFM Software Features You Need to Drive Employee Engagement
Employee Engagement

The 6 WFM Software Features You Need to Drive Employee Engagement

Twan de Leijer 7 min read
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6 Signs That Your Employees are Disengaged
Employee Engagement

6 Signs That Your Employees are Disengaged

Twan de Leijer 4 min read
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Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload
Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload
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How to Apply Erlang C in Call Center Planning with Excel
How to Apply Erlang C in Call Center Planning with Excel
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Occupancy in Contact Centers: Definition, Impact, & Management
Occupancy in Contact Centers: Definition, Impact, & Management
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How to Include Shrinkage in Your Planning Process
How to Include Shrinkage in Your Planning Process
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