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Twan de Leijer

Posts by Twan de Leijer

6 Signs that your Employees are Disengaged

5 min read
6 Signs that your Employees are Disengaged

Employee engagement can be a huge problem. The latest employee engagement trend report by Quantum Workplace reports that 30% of the workforce is moderately engaged at best (that is 1 out of 3 employees!). Another study, by Cornell University, reports that contact centers experience a 25% to 33% attrition rate on average. But depending on the size of the center and the industry, average turnover rates are between 45% and 60%. In extreme cases, turnover rates have even exceeded 100%; that means the entire workforce was replaced within one year.

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