Twan de Leijer

Posts by Twan de Leijer

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The 6 WFM Software Features You Need to Drive Employee Engagement
Employee Engagement

The 6 WFM Software Features You Need to Drive Employee Engagement

Twan de Leijer 8 min read
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6 Signs That Your Employees are Disengaged
Employee Engagement

6 Signs That Your Employees are Disengaged

Twan de Leijer 5 min read
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Contact Center Forecasting Fundamentals #1: How to Forecast Workload
Contact Center Forecasting Fundamentals #1: How to Forecast Workload
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How to Apply Erlang C in Call Center Planning with Excel
How to Apply Erlang C in Call Center Planning with Excel
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How to Set up a Service Level Agreement (SLA) for Your Contact Center
How to Set up a Service Level Agreement (SLA) for Your Contact Center
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How to Include Shrinkage in Your Planning Process
How to Include Shrinkage in Your Planning Process
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