Posts by Twan de Leijer

Twan joined The Call Center School in 2017. He has an extensive background in e-learning. Currently he is a product manager for The Call Center School and is constantly looking for new ways to improve the product.

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Employee Engagement

6 Signs That Your Employees are Disengaged

Twan de Leijer Jun 27, 2023 5 min read

Employee Engagement

The 6 WFM Software Features You Need to Drive Employee Engagement

Twan de Leijer Apr 14, 2020 7 min read

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Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload

Call Center Forecasting Methods Part 1: How to Forecast Workload

Occupancy, utilization, productivity: what’s the difference?

Occupancy in Contact Centers: Definition, Impact, & Management

How to Apply Erlang C in Call Center Planning with Excel

Posts by Twan de Leijer

6 Signs That Your Employees are Disengaged

The 6 WFM Software Features You Need to Drive Employee Engagement

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