Todd Gladden

Posts by Todd Gladden

Todd Gladden is an author and international speaker with over 40 years experience in business strategy and contact center management. He is the Senior Vice President US Operations of PlanMen and a founding member of the Board of Advisors for the International Society of Workforce Planning Professionals (SWPP) and The Quality Assurance and Training Connection (QATC).
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Continuous Improvement as a Model for WFM Success Pt 2: The How

WFM Strategy

Continuous Improvement as a Model for WFM Success Pt 2: The How

Todd Gladden May 01, 2023 8 min read

Continuous Improvement as a Model for WFM Success Pt 1: The Why & The What

WFM Strategy

Continuous Improvement as a Model for WFM Success Pt 1: The Why & The What

Todd Gladden Apr 03, 2023 4 min read

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How to Apply Erlang C in Call Center Planning with Excel

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