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    Stefan Nievelstein

    Posts by Stefan Nievelstein

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    WFM Strategy Employee Engagement Operations Management Forecasting Scheduling Intraday Management Spreadsheet Planning

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    Occupancy, utilization, productivity: what’s the difference?
    Occupancy, utilization, productivity: what’s the difference?
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    Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload
    Call Center Forecasting Methods Part 1: How to Forecast Workload
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    The Best Way to Use Excel for Workforce Planning
    The Best Way to Use Excel for Workforce Planning
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    Occupancy in Contact Centers: Definition, Impact, & Management
    Occupancy in Contact Centers: Definition, Impact, & Management
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