Stefan Nievelstein

Posts by Stefan Nievelstein

Why your employees suffer from call center burnout and what you can do about it
Employee Engagement

Why your employees suffer from call center burnout and what you can do about it

Stefan Nievelstein 9 min read
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The role of AI in a people-centric company
Employee Engagement

The role of AI in a people-centric company

Stefan Nievelstein 9 min read
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Most popular

Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload
Call Center Forecasting Methods Part 1: How to Forecast Workload
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Occupancy, utilization, productivity: what’s the difference?
Occupancy, utilization, productivity: what’s the difference?
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Occupancy in Contact Centers: Definition, Impact, & Management
Occupancy in Contact Centers: Definition, Impact, & Management
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How to Apply Erlang C in Call Center Planning with Excel
How to Apply Erlang C in Call Center Planning with Excel
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