Stefan Nievelstein

Posts by Stefan Nievelstein

Effective Meeting Planning in the Call Center: 5 Tips for Better Schedules and Employee Satisfaction
Operations Management

Effective Meeting Planning in the Call Center: 5 Tips for Better Schedules and Employee Satisfaction

Stefan Nievelstein 8 min read
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Why your employees suffer from call center burnout and what you can do about it
Employee Engagement

Why your employees suffer from call center burnout and what you can do about it

Stefan Nievelstein 9 min read
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The role of AI in a people-centric company
Employee Engagement

The role of AI in a people-centric company

Stefan Nievelstein 9 min read
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Most popular

Occupancy, utilization, productivity: what’s the difference?
Occupancy, utilization, productivity: what’s the difference?
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Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload
Call Center Forecasting Methods Part 1: How to Forecast Workload
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The Best Way to Use Excel for Workforce Planning
The Best Way to Use Excel for Workforce Planning
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Occupancy in Contact Centers: Definition, Impact, & Management
Occupancy in Contact Centers: Definition, Impact, & Management
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