Posts by Shane Corey

Shane is very active in the industry and has been a part of many contact center operations bringing 16 years of practical contact center and workforce management knowledge to injixo & TCCS. Follow him on LinkedIn and Twitter.

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Employee Engagement

How to Avoid High Absenteeism on Mondays in Your Call Center

Shane Corey Jan 31, 2017 4 min read

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Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload

Call Center Forecasting Methods Part 1: How to Forecast Workload

Occupancy, utilization, productivity: what’s the difference?

Occupancy in Contact Centers: Definition, Impact, & Management

How to Apply Erlang C in Call Center Planning with Excel

Posts by Shane Corey

How to Avoid High Absenteeism on Mondays in Your Call Center

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