Shane Corey

Posts by Shane Corey

Shane is very active in the industry and has been a part of many contact center operations bringing 16 years of practical contact center and workforce management knowledge to injixo & TCCS. Follow him on LinkedIn and Twitter.

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How to Avoid High Absenteeism on Mondays in Your Call Center
Employee Engagement

How to Avoid High Absenteeism on Mondays in Your Call Center

Shane Corey 4 min read
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What are the Reasons Why Call Center Staff Leave (or Stay)?
Employee Engagement

What are the Reasons Why Call Center Staff Leave (or Stay)?

Shane Corey 4 min read
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Most popular

Contact Center Forecasting Fundamentals #1: How to Forecast Workload
Contact Center Forecasting Fundamentals #1: How to Forecast Workload
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How to Set up a Service Level Agreement (SLA) for Your Contact Center
How to Set up a Service Level Agreement (SLA) for Your Contact Center
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How to Include Shrinkage in Your Planning Process
How to Include Shrinkage in Your Planning Process
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10 expert tips for a successful Workforce Management job interview
10 expert tips for a successful Workforce Management job interview
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