Scott Zaleski

Posts by Scott Zaleski

Scott has a Mastery Certification for Workforce Management from The Call Center School. He has taught and managed people in 4 different countries and has a wealth of experience in different cultures and communication styles. He is currently dedicating his time to helping contact centers run more efficiently through the implementation of various workforce management strategies and tools. Follow him on LinkedIn.

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How to use psychology to increase schedule adherence
Workforce Management

How to use psychology to increase schedule adherence

Scott Zaleski 7 min read
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10 expert tips for a successful Workforce Management job interview
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Schedule Efficiency: Ways to Measure Success in Your Call Center
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