Posts by Ole Klinge

Ole Klinge has been active in customer service for more than 22 years. He has worked in various positions in in-house contact centers, built up a contact center service provider and did consulting for customer service organizations. The topic of workforce management has accompanied him for more than 20 years, during which he has focused on efficient and employee-oriented staff deployment with professional WFM solutions. Learn more about him on Xing (in German).

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Workforce Management WFM Strategy Employee Engagement News Scheduling Forecasting Customer Service Intraday Management No-Management Operations Management Operations Strategy Agent Retention

Ole Klinge

Annette Franz Brad Cleveland Carolyn Blunt Cayley Muir Charles Watson Chris Dealy Chris Rainsforth Craig Hunter Danielle Champion Darren Deehan Dean Couchman Dhruv Mehta injixo Jenny Dempsey John Bhairoo John Casey Joshua Heffner Juliet Rizek Lara Klinkenberg Maggie Klenke Manus Savage Marén Römisch Mike Aoki Ole Klinge Peter Massey Scott Zaleski Shane Corey Twan de Leijer Will Boswell