Ole Klinge

Posts by Ole Klinge

Ole Klinge has been active in customer service for more than 22 years. He has worked in various positions in in-house contact centers, built up a contact center service provider and did consulting for customer service organizations. The topic of workforce management has accompanied him for more than 20 years, during which he has focused on efficient and employee-oriented staff deployment with professional WFM solutions. Learn more about him on Xing (in German).

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How to Implement a WFM Tool: 9 Key Questions and Answers
WFM Strategy

How to Implement a WFM Tool: 9 Key Questions and Answers

Ole Klinge 8 min read
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