Mike Aoki

Posts by Mike Aoki

Mike Aoki is the President of Reflective Keynotes Inc., a Canadian training company that helps contact centers improve their sales and customer retention results. A call center expert, Mike serves on the Advisory Council of the Greater Toronto Area Contact Center association (www.gtacc.ca ) and was Master of Ceremonies for their 2012-2014 and 2016 Annual Conferences. He was also chosen by ICMI.com as one of the “Top 50 Customer Service Thought Leaders on Twitter” for 2014, 2015 and 2016. Follow Mike on Twitter (@mikeaoki).

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10 Powerful (and Low-Cost) Ways to Engage Your Contact Center Agents
Employee Engagement

10 Powerful (and Low-Cost) Ways to Engage Your Contact Center Agents

Mike Aoki 2 min read
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Employee Engagement: Successful Strategies & Common Pitfalls
Employee Engagement

Employee Engagement: Successful Strategies & Common Pitfalls

Mike Aoki 4 min read
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Contact Center Forecasting Fundamentals #1: How to Forecast Workload
Contact Center Forecasting Fundamentals #1: How to Forecast Workload
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How to Set up a Service Level Agreement (SLA) for Your Contact Center
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10 expert tips for a successful Workforce Management job interview
10 expert tips for a successful Workforce Management job interview
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Schedule Efficiency: Ways to Measure Success in Your Call Center
Schedule Efficiency: Ways to Measure Success in Your Call Center
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