Posts by Mike Aoki

Mike Aoki is the President of Reflective Keynotes Inc., a Canadian training company that helps contact centers improve their sales and customer retention results. A call center expert, Mike serves on the Advisory Council of the Greater Toronto Area Contact Center association (www.gtacc.ca ) and was Master of Ceremonies for their 2012-2014 and 2016 Annual Conferences. He was also chosen by ICMI.com as one of the “Top 50 Customer Service Thought Leaders on Twitter” for 2014, 2015 and 2016. Follow Mike on Twitter (@mikeaoki).