Mike Aoki

Posts by Mike Aoki

Mike Aoki is the President of Reflective Keynotes Inc., a Canadian training company that helps contact centers improve their sales and customer retention results. A call center expert, Mike serves on the Advisory Council of the Greater Toronto Area Contact Center association (www.gtacc.ca ) and was Master of Ceremonies for their 2012-2014 and 2016 Annual Conferences. He was also chosen by ICMI.com as one of the “Top 50 Customer Service Thought Leaders on Twitter” for 2014, 2015 and 2016. Follow Mike on Twitter (@mikeaoki).

10 Powerful (and Low-Cost) Ways to Engage Your Contact Center Agents

Mike Aoki Workforce Management Jan 24, 2018 7 min read

"No, not pizza again!" said a disgruntled Agent. They hated having the same cliched "motivational" rewards in their contact center. If you still rely on donuts, pizza and movie tickets as the primary perks in your contact center, you need to think again...

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Employee Engagement: Little Things Make a Big Difference!

Mike Aoki Workforce Management Apr 25, 2017 5 min read

Want to learn how to increase employee engagement in your contact center? We interviewed Jeff Doran, Founder and President of CCEOC Inc. about the secret to increased employee engagement. His company establishes Employer of Choice® (Best Workplace) recognition and certification programs for specific market sectors, including the contact center industry.

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